Neil was excellent and very professional. Was able to identify what valve was leaking in less than 20 minutes. Would recommend him for any plumbing repairs. Thanks Neil read more

Avoid this company at all costs! If I could give zero stars, I would!!! This is the second time they've been dispatched to our home through our warranty provider. They came out on 10/6/25 to replace the supply line for our water heater, where we initially had a leak. Just a few days later, we noticed a large amount of water draining from behind the unit. On 10/9/25, Neil returned with a woman (unclear if she was his sister or wife), who was extremely rude. She didn't introduce herself, barely spoke, and just stared the entire time -- very unprofessional behavior. He stated they were both the owners of the company. We were also given conflicting estimates for the same repair. The first set of technicians quoted $1,800-$2,000, but Neil and the lady suddenly quoted $2,800-$3,400. When I pointed out the original estimate, the woman finally spoke and claimed the techs that were out on Monday didn't know what type of plan we had through our warranty -- even though they had already been working with our warranty company. Neil then proceeded to explain what the warranty would cover and tried to convince us to let him buy the water heater from us so he could install a tankless system instead. Neil later called to say he submitted his findings to the warranty company. I advised Neil we won't be working with his company because of how unprofessional they are. He yelled and hung up. Bottom line: This company is disorganized, unprofessional, and feels like a scam. Stay far away. read more

Background: I have a 2 story home and was having issues with a bit of flooding. Downstairs, I could use the half bathroom and kitchen utilities as usual, but either of the upstairs bathrooms being utilized (both toilet or bath) would cause the downstairs toilet to flood at the base. Initially, they weren't available due to holidays and low manpower, but they went out of their way to help me due to being 35 weeks pregnant and not being able to shower the last couple of days. I am beyond grateful for their consideration and speedy service! Not only did Neil fix my issue in a timely manner but also gave me some knowledge about my home and some potential hazards he was concerned about (my husband and I just bought our home and are learning). This is a legitimate company that genuinely cares about their customers. Thank you so much Rocketman Plumbing! read more

Rocketman Plumbing - Neil restoring the flow in my home and my hope on humanity - Plumbing Near Me - Temecula, California

Neil and Ron went above and beyond when it came to my plumbing issues. I have nothing but appreciation for this company. They have always been available even after regular hours and very thorough. They were quick to diagnose the problem and fix it . Definitely recommend and will use them in the future as well. read more

My experience with this company was a senior SCAM. My home warranty company called them out to clear my drains. I was told that the drains could not be cleared unless a central ground clean out was installed at a cost of $6,500. I had to take out a loan. I was lied to, belittled and bullied. And then they failed to clear the drains. The company has failed to provide me with their report that was sent to the insurance company and failed to provide me with a detailed invoice. Beware. read more

Rocketman Plumbing was dispatched to my home by Old Home Republic Warranty and much to my surprise, Neil and Ron were earlier than i expected! I am very used to being given a 4 hour time frame for arrival and the technician being even later than the last hour quoted but this wasn't the case. They were very friendly, fixed the issue in under 5 minutes and our kitten loved them too. Thank you guys for your help! read more

A long overdue review. We've used rocketman plumbing for a few different jobs actually- water heater, slab leak, etc. and they've always done a great job. Neil & his guys/team are great. He really has the customers best interest at heart and is efficient/fast/skilled. Definitely our go-to plumber now. read more

I was assigned rocket man through first American home warranty for a water heater issue. They worked with me to get scheduled quickly and followed up with work performed. They did a good job and kept the worksite clean. read more

Fastest repair ever! Had issue with garbage disposal. Neil did a great job and we were back in action quickly. Would recommend and use again! read more

I had them replace a water heater and they had a quick response time and were great to work with. I would definitely recommend them.

Neil was initially sent to our home by our warranty company to fix a leak an upstairs bathroom. Not only did he fix the problem before it became a flood. He cleaned out our tub drain for free and gave us some information on our tanless water heater. He was professional, communicative, and kind. The second time he and his crew came out was when our kitchen was flooded by another upstairs bathroom! He came out immediately to see the damage and helped us to find a remediation company. When he came to complete the repair, he also noticed that a piece of our copper water pipes looked like they were about to leak. He repaired that as well without charge. We have now had him do a total of three jobs for us in 2 months. He is reliable and seems to genuinely want to help people with their plumbing issues. We will ve using him and his team again! read more

Again, the friendly and experienced Plumbing company in the inland empire by far. I have used Rocketman Plumbing now several times and always great service and fast response time. I highly recommend the company!! read more

Update: The warranty company sent out a second plumbing service (TAS Plumbing) and the company was able to fix the corroded seal and recaulk around the toilet quickly. It was clear to him the issue was wear and tear and simple to address. We've had no issues since TAS fixed the issue. They also addressed the Mansfield situation you so thoroughly explained and were 100% on your factoids about however all I wanted was the toilet fixed not the history of why it sucks and why you will milk the warranty as much as possible before you would have replaced the poorly designed piece to something functional. Since TAS came out we have had no issues and because of their trustworthiness they will be the plumber I CALL when work is outside of the warranty and they will be a company I highly recommend to homeowners or renters in need of a plumber who is dependable about timeframes and honest about the work that needs to be done. Because the owner felt it was necessary to address me in messages personally about using "apps" to ruin people with reviews to be fair for the bad review and experience I had with you I am giving the company that fixed the issue just as lengthy of a review the difference is I can easily explain why they get 5 stars I can't explain why you even get one. And I'm not mad...I'm actually quite happy the warranty sent out a second company who gave an opinion in direct difference of yours. I'm quite happy a qualified plumber was able to fix the issue without drilling into our tile. I'm very happy that he was respectful with my time and those I had waiting for these appointments at the residence. read more

Rocketman Plumbing - Plumbing Near Me - Temecula, California

Rocketman is awesome thank you so much for the great job you always do for all of our customers we appreciate you. We get nothing but greet feedback all the time, you guys are on it and you always find time to get things done even like just unclogging a toilet. Special thanks to Neil and Brandy. read more

I'm mad no you did what you did and said what you said and your refusal to call them back showed me your lame and only care about money. And yah you showed me that the warranty company won't do sh*t but you could have fixed your incorrect diagnosis. Cuz admitting you were wrong that costed you nothing. But here's the kicker this guy Neil said hey I can help you get s water heater that's propane. And all you gotta do is call warranty company and tell them your water heater ain't working and I'll ,come. Out and tell them it's broken and I'll get you a water heater for propane system.... I mean now you want me to commit fraud against my warranty company for a water heater ??? That does show the integrity of a individual that would ask a customer to commit fraud and tell them theirs a problem with my water heater and it's working perfectly fine ... My friends beware using this company I'll never use them for this.. I'ma pull security cameras footage so you can hear him and see him if I'm able to post on here ... read more

I had a plumbing emergency with a home we just purchased. The plumbing was backing up through the toilets, sinks and showers! I called our home warranty company and within 20 minutes, Rocketman was to the rescue! Neil knew exactly where to start based on the circumstances and age of the home. He found the problem, cleared it and was finished within 15 minutes. He waited while I checked everything and sure enough, the problem was resolved. Pleasant, knowledgeable and thorough. I'm keeping his number handy! read more

Great experience with this company! Very professional and knowledgeable! We are new to the area and we will definitely keep them on file for any future plumbing needs ! Highly recommend! read more

Very great service and great guys. I highly recommend Rocketman Plumbing you won't regret it.

Quick and easy fix with my garbage disposal. I hit the red reset button underneath as well as manually turned shaft to see if anything was binding before calling. I figured it was a bearing that had went out but when he came, I was able to find a small screw stuck in the side of the blade. read more

Repairman was rude. He got lost went to Menifee and griped about having to drive 30 minutes back to Murrieta even though we gave them the correct address. The chain keeps coming apart everytime we flush the toilet. Very shoddy work and this was an insurance repair so thinking that's why. read more

Rocketman Plumbing - Toilet tank - Plumbing Near Me - Temecula, California

Garbage service, dirty technician showed up with his wife or girl friend. Unprofessional, lack of knowledge and incompetency are just a few to list. They completely misdiagnosed what the real issue was with the shower and wanted to over charge me for no reason. DO NOT trust these incompetent people. I called another local plumber. They fixed the issue for a fraction of the cost. Don't waste your time with these people. There are much better alternatives available. I also have his rude and unprofessional conversation with his female companion recorded and saved on my ringtone. Hahaha. Ridiculous how idiotic some people could be even with a camera at the front door right in front of their face. Take your business elsewhere (anywhere) other than this disaster. read more

Showed up an hour late, no reason, no hello. Told the insurance company a part was missing, so they denied the claim to fix the shower, but he never took anything apart. Nothing was missing, it's just broken. Technician was here less than 2 minutes. Never said goodbye. Just walked away. Terrible customer service. read more

Had a home warranty call, Neil came out and was extremely patient with all my questions, fixed the problem and made some safety issue suggestions. Would definitely recommend them and use them in the future. Thanks for making a plumbing issue painless. read more

I have had services provided by Rocketman Plumbing twice thus far. And I must say, both services were handled with A1 service! Neil is a very knowledgeable plumber and takes the time to assure you that all possible measures are taken to resolve your Plumbing needs. He personally assisted me with handling a big job that required home insurance involvement, which can become overwhelming in some cases. But with a plumber willing to take the time to educate you with your options, you're in good hands!! read more

Rocketman Plumbing - Plumbing Near Me - Temecula, California

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Rocketman Plumbing and Rooter provided EXCELLENT SERVICE TODAY! Neil Terry the service tech was professional, knowledgeable provided great customer service. He installed my garbage disposal and identified the plumbing issue in a matter of minutes. I highly recommend Rocketman Plumbing and Rooter! Thank you! Edward Little U.S.M.C. Retired read more

Neil was great, came on his day off to fix our clogged pipes. Was fast and very courteous, found the clog fast. Gave me some suggestions to help with the tank. He also fixed a leaky outside faucet. Wonderful family. read more

The owner was very professional . He showed up on time he was there when he told us He would be. He got the job done in a timely manner and his rates were good.. If I ever have another problem in my house His business would be the 1st one I would call. read more

Neil, you and I only talked one time when you came in on that Monday, I don't know how you say you told me 20 times, keep your answers honest. If you were honest and remembered what we talked about, you are the plumber and you told my wife and I it was the garbage disposal. You said it was not worth replacing it since they will tear down the cabinets and plumbing which did happen. I really don't know why you changed your story but I moved on and bought me a new one. I am not waiting for you to tell the truth anymore. I just wanted folks to know what happened and they can make their own decisions moving forward. Good luck and I hope you have a Merry Christmas. read more

I recently hired Rocketman Plumbing to install a GE water softener. Prior to selecting Rocketman Plumbing I requested quotes from multiple plumbers, the pricing was all over the place. Rocketman Plumbing sent Ron to my house within 45 minutes of making contact on Yelp. Ron explained what he would do and how much time it would take to complete the job, once I got his price I hired him on the spot. Ron came back the day after the onsite consultation and began to install the unit. I am very pleased with his skill and worksmanship, the installation looked fantastic. I will hire Rocketman Plumbing for all future jobs. read more

Rocketman Plumbing - Water softener installed by Rocketman Plumbing. - Plumbing Near Me - Temecula, California

Our toilet was clogged Sunday and Neil was nice enough to respond right away and come out in the evening without extra charge and unclogged it but the toilet still wasn't flushing right the following day. I called today to see if he can come by again and he did and didn't charge us extra. He took the toilet off to discover a grown root that caused the problem. I highly recommend Neil and Brandy! They respond right away and have the best customer service! If I could I would leave them 10 stars on here for their awesome service! Thank you so much Neil and Brandy for taking care of your community! You're both amazing! :) read more

Rocketman Plumbing - Neil found this crazy root when he removed the toilet! - Plumbing Near Me - Temecula, California

We had our valve on our water heater shooting water all over our garage! I placed a request in online with my home warranty company (First American) and was assigned to Rocketman right away. I called them immediately, (as we were panicking!) Neil dropped everything to head straight to us, and got to us in under 45 minutes of me placing my warranty request! We were so happy they were able to get to us right away, get the valve replaced, and also alert us of some more shoddy work that was done by the previous installer that is NOT up to code! Both men, (I didn't catch the other guys name, but he was SO knowledgeable and a real sweet guy!) were very friendly and really saved our ass!! Much appreciated!! read more

I do not recommend Rocketman plumbing. Unreliable owner Neil Terry tried to let me re-due my bathroom he said he knows he way around with Insurance Co. N all I pay is my $1000 deductible. He said he has loan company that he deal with. He didn't do anything at all regarding my plumbing issue n he told AHS job is completed. I hope AHS will not pay any service that he said he did. He doesn't deserve to get paid at all. read more

Our home warranty company, First American, sent Skylar (Rocketman Jr.) and Dylan from Rocketman Plumbing to replace our water heater that sprung a leak. The water heater was very old, connections were corroded, it was lonnnnng overdue for a replacement. Skylar even remarked, "This water heater is older than I am!" Skylar and Dylan were knowledgeable, efficient, friendly, replaced every thing that needed replaced and it looks and works beautifully! They cleaned everything up too. My husband teased me for saying they were "Such nice boys" Gosh I'm getting old. But don't let their age fool you! Skylar knows his plumbing! We are happy to have found a great plumber in our area and will definitely request them next time. I'm telling all of my friends too! Thanks Skylar and Dylan. read more

DO NOT USE ROCKETMAN PLUMBING!! My home warranty First American sent this guy out and all he wanted was to leave as soon as possible. That's why they call him Rocketman. King of all knowledge but can't fix a simple drain clog or a leaking toilet. Totally worthless. Beware of this shady guy. Larry Lucas. Ps saw other posts and I will be taking him to small claims court as well. PS. Just saw Neil's response. Total crap just like Neil. He just lies to get out of doing work. You can tell because his eyes are brown. read more

Rocketman Plumbing - Floor is level and shoddy work he left unfinished. Pictures don't lie but Neil does!!! - Plumbing Near Me - Temecula, California

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If you get assigned this company through your warranty, get a new vendor. I cannot speak to the work as we never go to that part. Instead I was given half assed explanations as to why my leak didn't qualify for their 24/7 emergency service. Warranty Co. stated my service order was assigned to Rocketman Saturday AM, called , "we're not open, call Monday" I explained the reason for the emergency request. He could have carried less. I call Monday am 8:15, woman answers and I must have woken her up explained why I'm calling and how I got their info, still she was not sure why I was calling.. she stated she will have to get back to me around 10 am and doesn't think they can make an appointment until Thursday. Once again shared the urgency of the situation. I asked why do you solicit 24/7 emergency service if you have "office hours"? She stated 24/7 service is for regular plumbing needs? WTH?! So if I need a toilet unclogged at 2am you'll come out, for a leak that requires all household water to be shutoff it can wait and is not the reason you advertise 24/7 emergency service?? Why was this not explained by the gentleman I spoke with first? Could have saved myself time and moved on days ago! Next call was to the warranty company to get a new vendor. Not professional IMO read more

Showed up on time, fixed our plumbing, and checked in a few days later. Would definitely recommend Rocket Man Plumbing family owed and operated. read more

Exceptional service! Gave him a call, he arrived within ten minutes of the phone call and fixed the issue. Thank you

Neil was wonderful to work with. He was knowledgeable, punctual and a joy to work with. He fixed my issue in a matter of minutes. Im so thankful my home warranty directed me to this business. Now I know who to call for a reliable good plumber. read more

I think Kevin D is right on the mark. I have a home warranty with First American. (Will review separately.) The fellow rolls in with his girlfriend in the passenger seat, and my wife whispers to me that he seems weird. The plumber promises me he'll be back with the right part, but I'm later informed by First American per the plumber's report that the broken faucet is not normal wear-and-tear and therefore not covered by the home warranty. (Obviously the plumber knew he was not coming back so he lied to me.) How would the plumber know that somebody purposely turned the faucet the wrong way so hard that it broke, and that it's not simply a mistake and equipment failure? I have never heard of anyone breaking a faucet by turning it the wrong way, and I am very strong and accident-prone! read more

Would give ZERO stars if it was possible!!! I DO NOT RECOMMEND AT ALL I contacted my home warranty company regarding a moderate leak under my kitchen sink on December 22, 2020. I was told that I would hear from Rocketman Plumbing in 24 to 48 hours. Finally at 4:00 pm on December 30 I received a telephone call from them and was scheduled, but not until January 5 2021 between 10:00 am and 1:00 pm. They failed to show up and didn't even give me a telephone call stating that they had "about 30 calls for service today" (as per the wife), I feel as though by having an appointment, that I had waited 14 days for, I was priority over a new service call. At 4:00 pm on January 5 I called the home warranty company and requested a different contractor after explaining the situation to them. At that time the service order through Rocketman was canceled. At 6:30 pm I received a telephone call from the original contractor, Rocketman Plumbing and she informed me that they could come out "now". I explained that when somebody has an appointment scheduled that should be priority...especially when the company put me off for 14 days already! The woman was extremely rude to me times that I spoke with her. Her 1st excuse was Christmas, which I totally understand but then she threw up the Covid excuse! read more