Gross negligence in information provided to delivery drivers and lack of appropriate material handling equipment for safety of delivery, staff, and product being delivered. On October 20, 2025, I received a delivery of a horizon treadmill. I had placed the order with white glove service and stated that I had one flight of stairs that needed to be navigated. Up to one flight of stairs is within the services listed on the Horizon website. The delivery staff did the best that they could with the skills and information that they had. The delivery drivers did not know that this was a white glove delivery, and thought that they were going to just deliver the 350 pound boxed treadmill in the driveway. When I explained what the service was that I had paid for, they were polite and professional in their interaction with me. The only device that the drivers had to help them move the 350 pound box treadmill was a furniture dolly. They were only able to use the furniture dolly to wheel the device down the sidewalk and up part of the driveway. They had no information that there were stairs involved in this delivery. They had no ergonomic devices to assist with safely carrying such a heavy load down a flight of stairs. They unboxed the device and carried it in parts down the stairs. The heaviest piece includes the motor and the board for the treadmill, and probably weighs at least 200 pounds, quite possibly more. The drivers delivered and assembled the treadmill as requested. I am highly concerned that the driver who was carrying the heavy motor end of the treadmill could have injured his back during the delivery. This review is meant also to be instructive to rocket delivery. I have three questions that I hope our beneficial for business practices going forward. 1. How are details of delivery instructions received by rocket delivery from the vendor and communicated to the drivers, especially for white glove delivery and deliveries that involves stairs? 2. What standard material handling equipment is provided to delivery staff? 3. Are staff trained to assess the delivery location and give a go - no go decision? The drivers did not come and see the full extent of the delivery before moving the treadmill off the truck. This should have been a no go with a plan to obtain appropriate material handling equipment to complete the delivery on another day. read more

Love living across the street from this place. Open 24/7, semis jockeying for position in a lot meant for cars, constant, never ending NOISE and blocking the public street because the space is not meant for Semi trucks. It just gets worse every day, now they have a huge dumpster outside that they craaaaaaaaankkkkkkkkkkkkk open and then SLAM closed 100 times a day. The security guards like to have a joint late at night with the drivers, so they do try and chill out late, but the grinding and screeching oft he semi trucks never stops. And the owner is not nice, he sees us as low income, high density, not worthy, and so we don't need a good nights sleep, or to be able to speak in our own homes without yelling to be heard. I beg of you to not use this company UNTIL the owner RELOCATES TO AN INDUSTRIAL ZONED AREA, away from homes, our vehicles, our school bus stops, and allow emergency responders and others to use the road too. read more

This was for a Nectar adjustable bed.The delivery and setup was a disaster. they damaged my ceiling going upstairs which will require patching and repaint of ceing. One of the delivery guys denied doing it and became agitated and argumentative. they brought wrong size adjustable frame and had to go back and get the right size. They refused to take the old bed frame. I disassembled and stored on porch for them. Delivery and set up clearly states removal of old bed frame and I had confirmed that twice with Nectar from the beginning. they refused to take the Nectar mattress upstairs and install it. Said it's not their job, it's my responsibility. He left the big box of slats and hardware for the bed surround which I asked him to take and he said no. I don't need it and will never use it yet he still refused. I had to find two neighbors to help me get the mattress box upstairs and install it, and of course my recycle can is full because they didn't haul all the boxing away. This was by far the absolute worst third party delivery and install (or lack of install) catastrophe I've ever experienced. I coordinated so carefully with Nectar and feel totally blindsided. If I had known it would be such a mess I would have chosen another manufacturer. I'm sure the bed is great but going through this debacle has left me furious and disappointed. This is a horrible company and the delivery guys were jerks. Well one was and the other one never said a word. read more