Found this gem on YELP! Went in for a comprehensive visit yesterday for my little one who was…read morehaving trouble seeing the board at school. The Doctor was so sweet, patient and thoroughly examined my little one's eyes. I was impressed with her skills and attention to detail. The office was super clean and modern. Parking was easy and free which is always nice. My daughter left picking up the cutest little Ray bands for her first pair of prescription glasses. Will be ready for pick up in about 10 days, so my girlie will have new clearer vision soon. Staff was also super helpful and courteous during our appointment. Highly recommend checking them out.

This establishment is located across the street from Costco. They are two doors from the Grocery…read moreOutlet. There are plenty of parking spots. My wife and my son came here for their appointments. Dr. Leung was very kind and gave my wife tips on how to take care of her eyes. The receptionist, Ruth was very patient and nice. She explained the insurance deductibles for different selections of the frames and types of lenses that they offered. We were told that the glasses will be ready in about two to three weeks. However, to our surprise that the glasses were ready in one week. We had a pleasant experience with Dr. Leung and Ruth. We really liked how Ruth was upfront with all the deductibles and prices. My wife and son will be coming here for their glasses from now on.

My wife and I have used Dr Hsu for years for our eye exams and prescriptions. She takes her time…read morewith you, is very thorough and she clearly explains what she is doing and why. She encourages questions which she will answer until you fully understand. Never take your eyesight for granted. Get checked by someone who is thorough. She will refer you out to other specialists if she thinks you need it. 5 Stars. Ken Thomas

Dr Hsu and her staff are the best. Miss Hsu really knows her stuff. I'm glad I researched where to…read moreuse my insurance at. Everyone was patient and took their time exclaiming to me about the different options I can get. I'm really happy with their service and the glasses I ended up getting. You should go there too!

Amazing service! Was visiting from out of town when my glasses broke, I'm a professional…read morephotographer and getting new ones was absolutely essential. I called the store and Pol took care of me from the second he answered the phone to just two hours later when I was leaving with a brand new pair of prescription glasses! Wonderful service, extremely nice people!

I love the people that work here. They are always so helpful, call with reminders, tell me about…read morecurrent discounts or rebates available and so courteous when I visit the location. They all know my name, I can't remember theirs but I recognize them for the last few years I've been coming here. They've help me get my Neice some glasses too.

Super sweet people here, efficient and really want to be helpful. They are definitely not phoning…read moreit in. I went in looking for a pair of polarized wrap-around sunglasses, which sounds like it would be an easy enough, slam dunk kinda deal. But I need an extra small, almost a children's frame and ultimately we couldn't find a pair. But I was very impressed with their helping nature and attentive presence throughout the process. Very neat, clean attractive shop in the middle of the city, conveniently located with plenty of parking meters around, and if you're lucky, you can snag a free spot on the street.

Pros at exams and selling you glasses! It's that simple…read more These folks are glasses experts and you get quality care , an education and a fill of your prescription then your on your way I recommend them for your exact glasses needs. Good selection as well

It had been an embarrassingly long time since my last eye exam and I was searching for a place that…read morewas preferrably nearby. The glowing reviews led me here and I can happily confirm that they're all spot on! I was able to book an appointment for a standard eye check-up quickly, and as a first time patient, I felt welcomed the moment I walked in. The team was friendly, efficient, and made the whole process easy. Dr. Torio was amazing - incredibly kind, super knowledgeable, and took the time to answer all of my (many) questions. He explained each step of the exam in a clear, reassuring way and he made sure to perform a very thorough eye exam. I felt very comfortable the entire time. Safe to say, I'll be coming back here for all future check-ups!

I initially started going here since it was close to home and even though I've now moved out of…read moreSSF, I will continue to go out of my way to see Dr. Torio and team. They have such great knowledge and expertise, friendly staff, and they really treat each patient well. I usually only come here for an annual eye exam and Dr. Torio is equipped with not only the standard equipment but also this fancy camera that takes retina images. I usually ask for a copy of my prescription so that I can order glasses online, not to say they dont have great options in-house, I just prefer having more options elsewhere. They never try to pressure me to buy anything which I appreciate. I highly recommend them if youre looking for an optometrist! Parking can be tough since it's in downtown SSF so you only have metered parking lots or street parking.

I've been wearing glasses for nearly 8 years now and while I've always had frames that worked I had…read morenever truly loved the practice(s) I had tried out... until Ideal Eyes. This female-ran business really has it all--the staff is kind and knowledgeable, the place is clean and well decorated, and Dr. Surh is a master of her craft. Not only was she able to quickly get my prescription updated (and answer any and all questions about my eye health), she was equally great at helping me ease my way into contact lenses. Past optometrists have been reluctant to get me onto contacts because of my astigmatism, but Dr. Surh was flexible and gave me plenty of options (with follow-ups) until I found the perfect lenses. Overall, a great and painless place to keep your eye health in check. And while I haven't purchased frames from them directly I can attest to their wide and stylish selection. So happy to have found this gem!

UPDATE: After all that, I decided I'd had enough and told them I was moving on to another provider…read more You'd think that would be the end of the story. It was not. When I booked with the new place, I was informed my exam wouldn't be covered by insurance -- because my old provider had submitted a pre-authorization request and never cancelled it. The new office couldn't clear it themselves; only the original provider could release it. So, one more email, back into the void. I asked them directly: did your office request a pre-authorization on my behalf? They didn't actually admit to that -- instead they just said they'd cleared it, so the new office should be able to pull it now. Should. Great. Let's recap: I never had a confirmed appointment with them, by their own account, and yet somehow they'd found the time to file paperwork with my insurance company that then sat there blocking me from being seen anywhere else. No apology for that part. Almost impressive, honestly, in a "how did you manage to mess up two entirely separate processes in service of one appointment" kind of way. It also took one final round-trip with them before I could actually move on -- fitting, since the whole saga has had the vibes of a messy college breakup: the drawn-out final logistics, the ex who's still holding onto your hoodie. Small detail while I'm here: their emails are often signed "Thanks, Ideal Eyes Team," versus the name of a human. After enough of these exchanges, you start to wonder if there's a person back there at all, or just a very polite AI fielding damage control. On the bright side: I went to the new provider yesterday, and it was like stepping into a different world entirely. Professional, communicative, and nobody made me forward an email to prove anything. Fingers crossed it stays that way.

Super smooth visit with Dr. Lum and team. They were fast, efficient, and took time to explain…read moreeverything clearly without making us feel rushed. My 6 year old daughter loved the toys in the waiting area, which made the whole eye exam so much easier for both of us. Highly recommend for families looking for a friendly, kid‑friendly optometrist in South San Francisco.

I paid for a contact lens fitting a year ago and never got a prescription from Dr. Lum. I didn't…read moreget scheduled for follow up after I was given several sets to trial. I had texted twice to get my contact prescription sent to me, but the office didn't mention anything and just told me to look on the patient portal. I thought the prescription was complete and didn't pursue it further Now that I needed consistent contacts again a year later, I called again for the prescription. They said Dr. Lum never finalized the fitting process and never wrote a prescription and I would need to pay out of pocket for another fitting. I went to a different optometrist today and they provided a prescription immediately after contact lens fitting. They also told me that it was very unusual I was fitted but not given a prescription.

Update: I picked up the glasses this evening. No need to wait at all. The staff is extremely…read morehelpful! Special thanks for Carmyna ! Overall 5 stars !

When Hussler was still working there, everything was cool. But now? The new crew is so…read moreunprofessional and full of excuses as to why they can't help me that day and trying to use the Filipino card basically telling me to go away because she doesn't want to deal with issues with my $500 glasses. The new doctor is cool. We love her. But the new front desk is so lazy now and everything to them they act like such an inconvenience to them.

Excellent place, Dr. Lai is very competent and professional…read more His office is helpful and easy to deal with. Our all family is using his services and we all are most than pleased

LATE Post: I agree totally with these comments: Wish I would have seen them before: "Nov 6,…read more2024 Customer service needs some serious improvements especially in the post sale phase. ...." They are very attentive in the beginning but no so much post sale after you've given them your money.