Great experience at this establishment. Found them on Yelp and went there because of the reviews…read moreand location. Superb customer service from Ruth and Audrey - they were both friendly and very patient with my million and one questions. Dr. Leung was amazing! You can tell that she cares about you. She explains everything clearly, gives you all your options and will give suggestions. I highly recommend Eye Optique!!!

Found this gem on YELP! Went in for a comprehensive visit yesterday for my little one who was…read morehaving trouble seeing the board at school. The Doctor was so sweet, patient and thoroughly examined my little one's eyes. I was impressed with her skills and attention to detail. The office was super clean and modern. Parking was easy and free which is always nice. My daughter left picking up the cutest little Ray bands for her first pair of prescription glasses. Will be ready for pick up in about 10 days, so my girlie will have new clearer vision soon. Staff was also super helpful and courteous during our appointment. Highly recommend checking them out.

My wife and I have used Dr Hsu for years for our eye exams and prescriptions. She takes her time…read morewith you, is very thorough and she clearly explains what she is doing and why. She encourages questions which she will answer until you fully understand. Never take your eyesight for granted. Get checked by someone who is thorough. She will refer you out to other specialists if she thinks you need it. 5 Stars. Ken Thomas

Dr Hsu and her staff are the best. Miss Hsu really knows her stuff. I'm glad I researched where to…read moreuse my insurance at. Everyone was patient and took their time exclaiming to me about the different options I can get. I'm really happy with their service and the glasses I ended up getting. You should go there too!

I love the people that work here. They are always so helpful, call with reminders, tell me about…read morecurrent discounts or rebates available and so courteous when I visit the location. They all know my name, I can't remember theirs but I recognize them for the last few years I've been coming here. They've help me get my Neice some glasses too.

Amazing service! Was visiting from out of town when my glasses broke, I'm a professional…read morephotographer and getting new ones was absolutely essential. I called the store and Pol took care of me from the second he answered the phone to just two hours later when I was leaving with a brand new pair of prescription glasses! Wonderful service, extremely nice people!

Pros at exams and selling you glasses! It's that simple…read more These folks are glasses experts and you get quality care , an education and a fill of your prescription then your on your way I recommend them for your exact glasses needs. Good selection as well

Super sweet people here, efficient and really want to be helpful. They are definitely not phoning…read moreit in. I went in looking for a pair of polarized wrap-around sunglasses, which sounds like it would be an easy enough, slam dunk kinda deal. But I need an extra small, almost a children's frame and ultimately we couldn't find a pair. But I was very impressed with their helping nature and attentive presence throughout the process. Very neat, clean attractive shop in the middle of the city, conveniently located with plenty of parking meters around, and if you're lucky, you can snag a free spot on the street.

I have been going to see Dr.Torio every year since i was 8 years old, i am 33 now. Through every…read morejob change i made sure i could still see Dr. Torio. His office always smelled fresh with a light candle burning, the receptionist was always welcoming, and Dr. Torio gave excellent service with a calm demeanor. I will miss you Dr. Torio! RIP

It had been an embarrassingly long time since my last eye exam and I was searching for a place that…read morewas preferrably nearby. The glowing reviews led me here and I can happily confirm that they're all spot on! I was able to book an appointment for a standard eye check-up quickly, and as a first time patient, I felt welcomed the moment I walked in. The team was friendly, efficient, and made the whole process easy. Dr. Torio was amazing - incredibly kind, super knowledgeable, and took the time to answer all of my (many) questions. He explained each step of the exam in a clear, reassuring way and he made sure to perform a very thorough eye exam. I felt very comfortable the entire time. Safe to say, I'll be coming back here for all future check-ups!

UPDATE: After all that, I decided I'd had enough and told them I was moving on to another provider…read more You'd think that would be the end of the story. It was not. When I booked with the new place, I was informed my exam wouldn't be covered by insurance -- because my old provider had submitted a pre-authorization request and never cancelled it. The new office couldn't clear it themselves; only the original provider could release it. So, one more email, back into the void. I asked them directly: did your office request a pre-authorization on my behalf? They didn't actually admit to that -- instead they just said they'd cleared it, so the new office should be able to pull it now. Should. Great. Let's recap: I never had a confirmed appointment with them, by their own account, and yet somehow they'd found the time to file paperwork with my insurance company that then sat there blocking me from being seen anywhere else. No apology for that part. Almost impressive, honestly, in a "how did you manage to mess up two entirely separate processes in service of one appointment" kind of way. It also took one final round-trip with them before I could actually move on -- fitting, since the whole saga has had the vibes of a messy college breakup: the drawn-out final logistics, the ex who's still holding onto your hoodie. Small detail while I'm here: their emails are often signed "Thanks, Ideal Eyes Team," versus the name of a human. After enough of these exchanges, you start to wonder if there's a person back there at all, or just a very polite AI fielding damage control. On the bright side: I went to the new provider yesterday, and it was like stepping into a different world entirely. Professional, communicative, and nobody made me forward an email to prove anything. Fingers crossed it stays that way.

Been going for years. The doctor is very communicative and personable. She looks out for me and…read moremy wallet. I trust her and will keep returning!

Efficient and great eye care, always well taken care of here! Dr. Lum is very knowledgeable!read more

The staff is very welcoming and friendly. Dr Lum explains everything so that a person understands…read morewhen is being done. The complete office personnel know what they are doing. They are a group of good people.

Thanks for the great service today! My sisters and I came in for eye exams and to choose new…read moreglasses. The doctor was very friendly, and Win Phone Hein was incredibly helpful. He patiently explained everything, helped us find frames that suited us, and made the whole experience easy and comfortable. We all found our glasses and left happy. We will definitely come back again.

I highly recommend Dr. Riffle. She was super nice and professional. But not sure if I would…read morerecommend the service part. The older lady at the front desk was a bit off putting. She asked me during my initial visit if I was Chinese and I told her no im not. A week later i went to pick up my glasses, she asked me again if I was Chinese. And I told her no. I find this to be unprofessional. You shouldn't be commenting on a person's appearance. And also when I picked up my glasses, she didn't even sat me down for the fitting or check that everything looked fine. I was wearing contacts and asked her if i should take out my contacts. The lady told me no and to just close my eyes and put the glasses on. Of course I couldn't see anything. It looks like she was in a hurry and wanted to get done with me right away. And I also wasn't provided an eyeglass case or a cleaning cloth. The lady just gave me some cheap cloth bag to put my glasses in. I had to buy a hard case inside the Target store. I thought for sure all these basic accessories came with new glasses. I mean I shelled out $500 for the whole appointment. I just don't think I would recommend this place if you want some basic service or to be treated nicely. I feel like this place didn't appreciate me as a customer/patient and the front desk lady just brushed me off. I recommend the eye exam but when it comes to service I give it a zero

This is probably an unfair review, or maybe it isn't...you decide…read more My husband and I came here through word-of-mouth from my husband's coworkers who have the same eye care insurance. Booking the appointment was fine. Minor point, they don't run like clockwork, even though the name is "eyework". It says eye not clock. You should check their lunch hour and decide if you want to be standing in the cold or not while waiting for their lunch over to end. What is cold anyway in the Bay Area? This isn't Colorado. In Colorado, they would open the doors earlier to let people in from the snow. Doctor was fine. My vision went from -8 to -10 in two years. I'm thinking I may need to start learning braille. (Spoilers, no I didn't go get a second opinion.) We picked out frames. I am mightily blessed with a wide face and a flat nose, as in I don't have strong nose bridge. The workers reassured me that lots of customers have my style of face. Great. I picked out a pair by Oliver People and paid $800-1000 for my frames. This is San Mateo, right? People love chucking money at the sky. For me, it's because it was one of two pairs designed for women* they had available that would fit my face. Did I choose the more expensive pair? Sure I did, because I thought it would be more comfortable and I liked the color. This is the worst pair of eyeglasses I have ever owned. And by this point, I've owned probably 25-30 pairs of eyeglasses. The titanium is nice and light, so yes, it is more comfortable; I don't have any pain at the temple or behind the ear lobe. But that's because the glasses is touching my skull in 4 spots - the two nose pads and two tiny spots somewhere on my ear. The frames aren't touching anywhere along my temple. Does this sound great? Maybe, until you realize there ain't nothing holding up this pair glasses. No friction, at all. Stupid, stupid design. I've got bad vision. (I want you to know, I am censoring a lot of curse words to keep this family-friendly). So the lens is heavier. What does this mean? Well, that requires a knowledge of gravity. You don't even need college-level knowledge of gravity. The weight of my lenses pulls the glasses down. If I were to look down at something, say a book, or maybe I'm painting something, maybe I'm tying my shoe. My glasses fall off my face. I was literally in the middle of painting something and I got so frustrated I stopped in the middle to write this review. When I turn my head sideways, and the glasses fall off sideways, the eye pads poke my eyeball. STUPID. And my husband likes to point out, "That's $1000 for you". Also, adjusting the titanium is STUPID. It's "fragile" so they can't actually adjust it (even though the girl who helped me with the frames said they could). The eye pads are adjustable...except here is another STUPID thing. The glasses weren't adjusted when I picked them out. The girl marked the lens which is information used by the company making the lens to match it with my prescription. Well...they adjust the glasses afterwards, so the mark is off now. STUPID. So my vision isn't improved while driving. I've noticed that I have a harder time driving with these new glasses. It's fine though, since I mostly drive in areas I'm familiar with; I don't need to read signs so much. Maybe I'm wrong, but I can see the same with my old pair if not better. And my prescription on that pair is -8. To their credit, they were helpful in doing what they could with the glasses. But there's only so much they can do. So here my main issues 1. The glasses weren't adjusted prior to marking the lens. 2. Likely inexperience with high prescriptions, low nose bridge, wide face, etc. Pros: The staff are friendly, it was easy to book an appointment. Verdict: I'm going to go back to my old doctor, even if it means paying toll and driving 45 minutes one way for an appointment and then again when I pick up my glasses/contacts. *Women glasses: they're as stupid as women's clothing: Overpriced and not functional, or sometimes worse, they give the impression of being functional, but sometimes those pockets or drawstrings are just for show. In the future, I'm going to pick out men's glasses. They're more affordable, no fuss or frills, and they're also wider. But do the people who make this profession think about telling the customer that? Either they don't know...or they want your money. Go ahead San Mateo, throw more money into the sky. That's how you got rich, right? By spending and spending.

I've been coming here for the past 2 years for my Contact lenses and eye check ups with an…read moreoptometrist. First off, their location is fantastic as they're in downtown San Mateo. Parking can be as straightforward as heading to the multi-level parking garage across the street. The shop isn't overly large or small. I've only come here for contact lenses, so I cannot comment on their selection of eye glass frames or sunglasses. Dr. Lai has been super personable, knowledgeable, and customer centric focused. His staff has also been fantastic to work with. Family run shops like Eyeworks seem to be slowly disappearing as they're being gobbled up by equity firms. I do hope Eyeworks remains independent into the future.