Rush Truck Center Olathe sold us a 2019 Hino box truck that had been in 2 accidents but never…read moredisclosed it to us. (according to carfax) This truck was sold to us under the guise of a well maintained fleet vehicle, it wasn't. I was told that the mechanic who did the inspection no longer worked there, how convenient. During the first 30 days the waterpump went out. Next the floor was so badly decayed that the forklift loading it almost fell through the floor. Next in October, during a routine oil change, we found out that the u-joints and air suspension were bad. The repair shop told us that there was no way that they didn't know if they truly inspected the truck. Next up the truck needed a wiring harness which took them about a month to sort out. Finally we found out that the radiator was clogged with red clay dirt. We don't do any business in Oklahoma, but we pass through it on the highway. Every time this truck breaks down, we lose tens of thousands of dollars. How does anybody run a business with a truck like this that was never road worthy? I asked Matt Getz the GM, and he stated that they run reports similar to carfax and they have a process in place, really? Either way they should've known that this truck had been in two accidents and never should've been sold to us at a premium price! Would you buy a truck from them if you knew it had been in two accidents? We were completely deceived!! You be the judge.

Took my diesel in for a PM, glow plug consult and DOT inspection on a Monday. Takes them until…read moreThursday to tell me they've even looked at. Mind you, I called them that Friday before and Ryan told me they weren't busy and can get me in ASAP. Once I finally get the quote, $146 in parts to go along with $1100 in labor. Give me a break. A week later, it's finally done. Except it's not done. "What we thought would fix it didn't really fix it." I tell them I want to pick it up immediately and tell them to cease work. "Well we haven't done the oil change yet, do you still want that done?". Of course I do, considering you told me it was already done. Pick it up, Ryan doesn't even look me in the eyes, ashamed much? Get it home. The next day, my brake indicator light is on and blinking (even when not engaged). I send him the video and ask for help. I didn't blame him or accuse. He says, "fluid levels were fine at time of service". I again for help, and get "not sure". Stay away from these guys. Highway robbery and seemingly no competence.

i was buying truck here then i was go for drive test and checking truck guys said me everthing is…read moregood and truck ready to go but truck is not ready truck truck steering wheel is bent truck not rolling straight i was saying that can u fix this because u re saying me no issue and drew saying me no no no we can t fix that this is used truck and all truck tire is bad condition and all truck have scratch i was saying can u fix that he s saying me no later i m saying this truck not ready i don t want buying can u send me my down payment he s shouting me later okay i ll talking my manager then we ll send u in a week then i was leave here i was rolling 2000 mile ca to ks but guys is lier truck is not ready guys not paid my down They are scammers who swindled me out of my money nobody buying truck here trust me guys scammer

The entire process was excellent from start to finish. Ethan, Kelly, and Sarah all work so well…read moretogether to get things done. I highly recommend them to everyone.

Be prepare to spend weeks getting any repair done. Total clowns. You are better off calling a…read moremobile mechanic.

Professional expedient. Driver's lounge. Very accommodating. Came in for repairs in the middle of…read morethe night.

I've never left a negative review for a company, but my experience with Mag Truck needs to be…read moreshared for the potential benefit for future buyers. Honestly, my experience with Cody and Zach was the single worst customer service I could ever fathom. If I could give them zero stars, I would. They were good at helping me find a vehicle to suit my needs, but after it was paid for, things fell off a cliff - a true sign of a company only seeking to make money and not caring for their customers. First off, I was lied to and told my truck would be delivered on a flatbed. Instead, it was driven over 3,000 miles and given to me with over $4,000 of needed fixes, which Mag Truck declined to pay for because it left them in "operable condition." Second, it was delivered in an absolutely filthy state with a driver who had no idea what was going on - and had to mess with the engine and the fuel line during the journey to even get the vehicle to me. Third, the company they hired to decorate the vehicle put one of my logos on in such a crooked fashion that it is a joke it even made it out of their garage - and they won't help me either. Initially I dealt with Cody, but after his communication vaporized, I moved on to Zach, the General Manager. Generally a GM does everything to make things right with a customer but this guy was an equal joke. Neither of them could return a phone call or email for multiple weeks at a time. Zach didn't even have the professionalism or constitution to put me in touch with the owner after I requested it. I run my own business and if I have an unhappy customer I do backflips to make it right. These guys couldn't have cared less - it was obvious they made the sale and that was all that counted. So if you want to be lied to during the buying process and risk buying a vehicle that gets delivered to you with thousands of dollars of damage, these are your guys. Here's a suggestion guys - take some damn pride in your job, stop using the Covid excuse, and give a damn about your customers. I'd highly recommend that anyone considering Mag Trucks look elsewhere to find an outfit that actually cares about the customers, doesn't lie to them, and delivers the product that they were actually sold. What a joke - these guys should be ashamed of themselves.

I bought truck a new truck or at least that's what I was told 80 miles and just like the previous…read morepeople said after deal was made they start to dodge calls and change there cell number my truck was a 2022 with 80 and it was at dealer at 240 miles for an engine replacement how can that be? They rolled back miles with a federal offense and sold as new I couldn't smog it nor register it I'm filing paperwork for legal actions don't buy from them look elsewhere

Was in a tough spot, had my wheel bearings repacked elsewhere, I was lucky the wheels hadn't came…read moreoff as the other company did a incompetent job.... Some friends helped me get the cap back on and attempted to make it at least drivable.... Monday morning I called OneStop only 5 miles from the house.... They were knowledgeable and able to work it in so I could use the trailer again as I needed a quick turnaround.... This place is incredible I cannot recommend it enough

What a great shop! These guys are super knowledgeable and easy to work with. They explained…read moreexactly what was wrong with my hitch and the work was done fast and at a very reasonable price. This should be your go to shop for all of your trailer needs!