Bavarian Auto had our Audi Q5 for over two years. During that time they repeatedly claimed they…read morecouldn't get parts, often didn't return phone calls, and went months saying they couldn't find anyone to reprogram the computer. When we finally got the vehicle back, the original issue was never fixed. They told us that because ownership changed during that time, they were only responsible for putting the car back together. The car was returned scratched, missing floor mats, with mismatched interior trim, stains on the headliner, and the windshield still leaking--the issue that likely caused the original problem was never diagnosed. Insurance paid them for the work, but the vehicle came back in worse condition than when it went in.

I had my car repaired. I thought everything was fine Then came back a few months later to get…read moreanother problem checked out. But then they said that I needed to get the same exact things repaired. Like what did they even do the first time for the diagnosis to be the same the second time. I'm actually believing that they didn't do anything the first time and just took my money lol. Hopefully they actually fix it this time with the warranty.

They towed my car. Kept in touch with me about everything that was happening. Customer service was…read moreawesome. The car looks great!!!! I'll definitely use them again.

Three huge complaints!! 1). $335 towing fee!!! The accident…read morewas less than five miles away. When we arrived at the business and asked about it, the reply was, "well that's the going fee." Uh NO!! I can have the car towed to my house 22 miles away for $200. Somehow they can't find the "actual" towing bill. 30 minutes later when someone else shows up, they finally locate the bill. See the picture, $150 - tow, $65 admin fee, $45 clean up, $75 winching. SERIOUSLY??? I understand the tow, but all the rest is BS!!! 2). My daughter was never told there would be a storage charge. She actually bought her car from the lot associated with the business. And they let her sell her old car from that same lot and never charged her any storage charge. 3) RUDE with an attitude like they just don't give a s*it. ("It was your responsibility to call us". "Did you think we'd just store it for free". "That's just the going rate". WTF!!! I would give 0 stars if possible!!! My daughter was in an accident in her old Jeep less than 5 miles from the shop. The car was badly damaged and had to be towed. She had a severe concussion as a result. While EMS was helping her, the car was towed to Rick Worley and Son (of a bi-itch). This was a Thursday and Monday when we called we were told the repairs would cost more than the vehicle was worth. THAT WAS FINE and anticipated. BUT we were told then we owed the towing fee ($335!!!) and storage fees of $35 per day!!! Again, WTF!!! By Thursday we find our best option is to just scrap the vehicle, but now we owe $580. AND then I'm told we can just sign the vehicle over to them to cover the bill, which is what we ended up doing. STAY AWAY from this place!!!

Rare find, honest and reputable body shop that have seen the auto industry change. They know what…read moreis worth fixing and what is better left alone. Service writer was super helpful and knowledgeable. He focused on just the area in question and never tried to upsell me or add exploratory work. Highly recommended

This is the only place that when they say my car is repaired i know it's done and done right. I've…read moretaken 4 cars there and NEVER had a problem. Yes there is a wait list but it's bc they do excellent work, worth the wait.

This dealership repeatedly manipulated sales price and financing terms during my purchase inquiry…read moreto pressure me into a deposit before providing a written purchase agreement. The sales staff tried to pass off the MSRP as the final 'out-the-door' price, effectively hiding the cost of taxes, registration, and extra dealer fees that are added later. This makes for a very misleading and dishonest car-buying experience. Furthermore, the finance department quoted higher APR on inflated loan terms despite me qualifying for tier-1 rate only correcting it once I challenged their numbers. The entire process felt non-transparent, manipulative, and exhausting. Since my initial feedback, this dealership in Tennessee has engaged in retaliatory behavior by posting a false, malicious review of me and my small private business located in Maryland on Yelp--business they have never had any dealings with--in an attempt to damage my reputation.

I worked with Travis during my latest car-buying journey, and he is an absolute gentleman. He is…read moreincredibly well-versed in the benefits of the Lexus brand and provided a wealth of knowledge regarding the specific models and incentives at my disposal. Travis was completely transparent throughout the process and remarkably attentive. What stood out most was how comfortable he made the experience for my large family; car buying with young kids can be a challenge, but Travis handled it with grace and professionalism. Thank you, Travis and Lexus of Chattanooga!

Valvoline (Ringold) screwed up my truck. Bill at Birkhead Automotive took great care of my truck…read moreand had me back on the road within a couple hours! A great experience! Thanks

This establishment has become my go-to maintenance shop. Bill has worked on my Mercedes, Taurus,…read moreEscape and Dodge truck. I've tried all the shops in the local area over the years, it cost me several thousand dollars to finally come upon an honest and qualified maintenance mechanic. Just a personal note: If you are reading the "One Star" reviews, please consider the writers logical thought pattern and consider what the otherside of the coin looks like! Nonetheless, as an old time master mechanic I can unequivocally state that this shop is the best you'll find in Eastridge, TN. Thank you Bill for the great work you and your wife have provided my family and I.

I took my Audi here and they stole my $800 didn't fix my car and treated me like absolute garbage I…read moreread the reviews and decided to bring my car to get the AC fixed !! don't trust these people or the reviews!!!

Hey I'm at the shop to get my versa. I was told the key would be in the car please help me!read more

My SUV's transmission met its demise on I-75S during 8 AM rush-hour traffic. I called AAA, who…read moreconnected me with A1 towing. My driver's name was Chip. Not only did Chip arrive under 30 minutes, he checked in regularly to make sure I knew that he was on his way. He also made sure that I was safe each time that I spoke to him. Once there, he had the car loaded and on its way to the repair shop in only a few minutes. Chip then called me later to make sure that I knew the car had arrived ant the repair shop and also to make sure that I didn't need any further assistance. I highly recommend this company and would absolutely use them in the future. A big thank you to Chip for making a hectic morning go a lot smoother!

Absolutely fantastic company!! Highly recommend. Sam came to us in about 8 minutes and was so very…read morehelpful. He went above and beyond taking excellent care of my 2025 Infinity QX50. When he recharged the battery the system reset and we are on the road again. Thanks Sam for your knowledge, expertise, and your care and concern. You saved us!

The wife's Audi Q5 went in last fall for a few things, but working with Perry gave me complete…read moreconfidence in QEG - we wound up having multiple things done to her Q5 to update it a bit and make it more exciting: new front grill, new blackout emblems, new aftermarket air intake, a tune to make more ponies, fresh powder-coated rims and new tires all around plus an oil change. The price for everything including labor wasn't cheap, but it was good for the amount of professional work that went into what we wanted done. They took the minimum amount of time and Perry worked with me along the way as I kept adding things. We recently got a check engine light and got it into QEG to find out that the turbo was having a problem. Instead of a bill for an entire new turbo and associated labor costs, they narrowed it down to a $400 part (plus labor of course) and saved me a few thousand. In and out with ordering the part was less than a week. These folks know their Audis!

Perry, Jimmy and Pops are great to deal with, and the mechanics do a great job. We use them for my…read moreson's Volkswagen, and they are very knowledgeable. They worked on a headlight harness, control arms, and they were even competitive price wise for new tires. They work on Audis, Porsches and Lamborghinis, too.