We've had Mark out twice now. Once for fridge and once for washer. Both times he was thorough,…read morefast, timely and a great communicator with fair pricing. We would recommend without hesitation.

Called this guy told him my washing machine was having issues he asked me my machine model number…read moreon the phone. He showed up at the house didn't even do anything just said the control board was bad and it would be over $500 to fix. Said he sees these all the time doesn't even need to diagnose and has no way to do so. If that is true why the hell do you waste both of our times by coming out? Clearly to charge his $100 service fee. This dude is a scammer avoid at all costs if you value your time.

Frigidaire Freezer Repair Habitual Freon Issue - Listened…read more- Respectful of your property and time - Extremely efficient in his process and communication - Identified and Explained the issue - Weighted the options - Transparent Pricing and Estimate - Explained the manufacturers challenges and how to successfully repair and stay ahead of issues in the future. - He went the extra mile and took the time to explain how to better maintain all the appliance while on the call. - Jasons customer service skills may be the best I have encountered. Perhaps the most important is that he is the guy doing the work, with obvious experience worth the investment.

Jason came out to look at our freezer drawer that was not closing properly but would still shut and…read morecreate a seal. He diagnosed it down to one of the rails holding the drawer in place. He said the part would take 10 days to arrive and was on his way out when I noticed the drawer was not closing at all and was much worse than before he "diagnosed" it. Had I not noticed, the food in our freezer would have likely gone bad over the next 24 hours. Before Jason left, I brought the issue to his attention and he immediately got defensive, sarcastic, combative, and condescending. I was clear that I wasn't asking for a miracle, I just wanted the door to be in the same condition as before he took it apart (not worse). He wasn't having it and eventually left. In the interest of getting the part faster (the rail that Jason said needed to be replaced) - we asked Jason for the part number and told him we were going to order it ourselves, which we did. When the part came in, we opted to go with a different service team, Appliance Care and Repair, who were fantastic. The problem now was, however, the part that Jason told us to order was the wrong part altogether. It was the wrong rail. Appliance Care and Repair had the right part within days and our freezer issue was resolved. When I called the parts store to inquire about returning the part Jason told us to order, I was told it was going cost a 25% restocking fee, which was about $14. I contacted Jason, explained the entire situation, and asked if he was interesting in reimbursing us for the restocking fee (seeing that he charged us a $99 diagnostic fee to basically break our freezer more than it already was and then give us the wrong part number). True to form, he accused me of harassing him and didn't oblige. It's no surprise that other reviews here share my sentiment. I'd recommend looking elsewhere for your appliance needs. *update* When I arrived at the parts store to return the part, they informed me that whoever I spoke to on the phone was incorrect and there was actually no restocking fee; so all was well there. It's nice to see Jason's professionalism in the matter below as he suggests I need money ($14) and recommends me for counseling.

I needed a service repair order on my MayTag washing machine. They came out very fast, and even…read moreone day earlier than originally quoted since I had both days off. Christian was professional , friendly, fast, and very kind. He replaced the actuator. I am not sure how much that would have cost with no warranty, but am grateful it was fixed . Best service visit. Highly recommend.

Efrain knew how to fix my fridge and keep us going without buying a new one…read more Condensate line was leaking in freezer making frozen puddle

Rick serviced my refrigerator. The temperature just wasn't cold enough and it's not that old. I…read morethought I was going to have to replace it, Then Rick calmed me down over the phone, asked all the right questions and listened to what I said. He came out the same day and took his time to diagnose the problem, explained it to me in simple terms and repaired it the same day with parts he had on his truck. The price was a lot less than I was expecting and he cleaned all the dirt from my refrigerator vents for free. Wow! Rick's knowledge, expertise and understanding are second to none. I would recommend Rick for any appliance repair job!

Hired Rick to repair our refrigerator. It was a nightmare. Turned our fridge into scrap. Always…read morelate; often hours late. Didn't show at all multiple times. Always unprepared; short on supplies, equipment failures, etc. Had to come back over a dozen times, often staying until 9pm or later. Once had to borrow money from me to replace broken equipment. 100+ days later and fridge still doesn't work. Had to purchase a new one. Rick won't reimburse us for his total failure. Do not hire!

Have been using Kyle for years now for appliance repair and replacement, the great service and…read moreknowledge continues, unbiased too. Somehow he manages to get here quick and still fits in all his service calls. Strong work ethic which is rare these days. Highly recommend.

Communication with this company is seriously lacking. I called multiple times to schedule my…read moreinitial repair and my calls were declined and I was sent a text saying, "can't talk. Call me later?" From then on out the only form of communication has been via text and it's always "I'll have to check tomorrow" or "I'll get back to you when I'm in the office" and then there is ZERO follow thru. I have been without a washing machine for over 7 weeks. My parts are always either "not approved yet," "haven't arrived" or are "sitting on my truck." My home warranty company has confirmed all parts have been approved and Jim's Place acknowledges they have them yet again I've been told he'd contact me today to schedule my repair. He has not contacted me at all. I would highly recommend avoiding this company at all costs and if you're assigned them by your home warranty I'd request a change of repair company before they even come out to do their initial inspection.

Called on Oren for the first time as I quickly needed an appliance part replaced for me. He…read morecommunicated great and came down within 2 hours of my call and got the job done quickly and efficiently. Also, he has a fun personality which made the interaction comfortable. I highly recommend Oren if you are in need of appliance repair.

Never use this service at all. We call and leave polite requests for the shop to call back and set…read moreup a time to come out. Do you think they could return a call. NO, what is it like to be able to pick and choose who u want to call back and do business with. Tell you what these guys are to big for their .... Thanks Mark Stubson

I called LG when my washing machine started having issues w the agitator or spinner coming off the…read morebottom mid load. I waited 20 minutes to speak to an actual human and then the messaging got dropped and I had to start over w a new person spending 50 minutes just to be quoted $470 before they even came out to see any damages in person! So I sent a job bid on YELP and out of 4 replies Phoenix Appliance Repair was not only the first one to reply and carried on quick replies in our conversation that followed, but also had a fair up front diagnostic fee of $75 and then booked for me same day! I was already 5 loads behind in my laundry after the weekend so this was super helpful. He fixed screw and hopes that would be it but after I tried my first load I reached back out stating it still was popping off. He said I needed a new agitator. Instead of $470 like LG quoted he charged $208 including tax and did not charge another fee for the second visit either. Machine is working great now! This business owner is fair, works hard, has great communication and integrity! I highly recommend.

My 2 year-old LG dishwasher was EXTREMELY noisy. However, I…read morehad purchased an extended warranty, but needed a written diagnosis and estimate to utilize it. After many phone calls to other companies I chose Phoenix Appliance Repair and scheduled an appointment. Dru arrived promptly to our appointment and was professional yet friendly. He assessed the noise issue and found the motor had stalled on the pump and sump. Also the racks were rusted. I appreciated that Dru took time to answer all my questions and explained my options. After some thought, I decided to replace my dishwasher rather than repair it. He agreed, didn't try to sell me on an expensive repair and helped me prepare the necessary paperwork to process my claim. He is a man of integrity. Impressive! Based on my experience, I would highly recommend Phoenix Appliance Repair !

Great experience. Called about an issue with our dryer and Jason came out to do the service call…read more He did a great job of communicating exactly each step of the process to ensure we understood our options. Once the repair was completed we did a quick walk through the house to see our other appliances and asked if we had any other issues. The level of service is top of the line and would recommend anyone needing appliance repair to contact Jason at Aloha!

Came out. On Time. Looked at My washer and dryer, and my refrigerator. Did some maintenance to…read morethem, gave explanations on the life cycles of the appliances that I have. Very clean very professional! Extremely friendly, great advice highly recommended.