If I had the option of giving them "no" star at all, I'd check that option. Worst customer service…read moreI have ever received. And I suggest going to a different U-Haul. Do not waste your time, effort, money, or gas dealing with that shady manager or establishment. He's lucky I have not called or emailed corporate offices about his demeanor, his character, his lack of ethics, profiling and overall unprofessionalism. I will not ever forget our conversation, events on that day. Duly noted. Hard to believe that U-Haul, doesn't vet their managers. It's managers like him that run businesses into the ground, and run customers away. My company will be looking to do our business elsewhere in the future. Good Riddance!

Got here at 9 when my check out was supposed to happen. One employee working and a HUGE line…read more It's 9:40 and I'm still 8 people away from getting to the checkout. What's the point of reserving and having a check out time if U haul doesn't care or look at them. They had to know they had a ton of checkouts and to only have one employee working is horrible. The manager needs to be on notice. I used a Penske truck last time and it took me 15 min to check in and be on the road. Next time I'm going back to Penske! Right when I took the picture another employee finally showed up. It's easily going to take me over an hour to check out the truck! Poor service!

Under new management since July 2025. Currently running a special for new customers. Rent 1 month…read moreget 1 month free. Come on in and let's chat.

I have had my stuff in this storage unit from February to November. I went to get my stuff out of…read moremy storage unit last weekend and found a green lock on my storage unit. I was up to date on my payments and there was no reason for me to have a lock on my unit. It was on a Saturday and the office was closed. I had already paid for a uhaul to move my stuff out on that day and did not have the money to keep the uhaul until Monday. I returned the uhaul and called the office of the storage unit on Monday when they were open. The girl who answered the phone even admitted to me that it was their mistake and there was no reason for me to have a lock on my unit. They offered to pay for half of my next months rent but I wasn't planning on staying for the next month. Hence why I paid for a uhaul. By this time it was ten days past the day that I needed to give my 30 days notice to move my stuff out and the storage unit offered to give me my deposit back if I had my stuff out by the 19th. I had my stuff out by the 15th. I was planning on going back and cleaning the storage unit out on the 16th and when I called the office on the 16th the manager informed me that she already cleaned out my unit and because she had to clean it I would not be getting my deposit back. Even though I had until the 19th. Even though I still had 3 more days to return and clean it and now I'm out the money that I spent on a uhaul plus my deposit that they offered to return to me for their mistake of putting a lock on my unit when there was no reason for it. The manager cut me off on the phone when I called to explain to her that I was coming in to clean my unit, she was very rude and angry sounding, cut me off in mid sentence and didn't even give me a chance to tell her that I had plans on coming back and cleaning it out. Over the last year that I had my stuff in storage here, they changed employees multiple times, messed up my payment dates to where I was getting "third and final notifications" on a late payments without ever having had an initial notification. Their office hours kept changing according to their "employees school schedule" and the hours reflected on their website did not always match up to the actual hours they were open. I will NEVER be doing business with this business again and I will let everyone know that needs their business to look elsewhere for a more respectful, consistent, reliable, and honest service.

Worst customer service of my life. Go anywhere else, literally anywhere else. I will never forget…read morehow awful the manager was, and it turned out they had two numbers superimposed on the credit card and it was their fault. There are plenty of rental places in Springfield, pick one, any one and go there.

This has been so easy. We moved from WA to MO with no problems at all. We were looking for a…read morecompany that didn't require us to do the driving and not insanely expensive. Plus we had heard horror stories about companies holding your stuff for ransom basically unless you paid an additional amount then quoted. We didn't have to worry about that here. We had a trailer delivery and purchased the room inside that we would need to move a 3 bedroom home. We loaded it over 3 days, drove 4 days to our new state and called for the trailer to be delivered. We got 3 days to unpack which was great as we didn't have to rush to unpack in a day. Called them to pick it up and it was all done. I can't say enough good things about our experience. Call them if you are moving, trust me you won't regret it.

I used U-PACK For the first time this past month. (MARCH 2021, in SW Missouri) Previously, I had…read morealways hired a moving company with their own trucks to load, drive and unload my household belongings. Making the reservation was easy and I was happy with the experience at that point. (at the time of booking) The container was delivered to my driveway as scheduled. All drivers were efficient and friendly. The problem was (not discovered until later) that the container they left for had numerous holes. My move was happening during spring time, which meant quite a lot of rain. Because of the rain, 4 straight days non-stop, I actually did not pre-load anything into the container. On the day of my scheduled move-out, the loading crew opened the container & saw standing water in one corner of it (!!!) This was a huge concern - if I had loaded any of my belongings onto the truck myself they would have been ruined. Or, if it had not rained & we did not know the truck was leaking, then it would've been driven to its next destination where U-Pack was going to hold it/store it for me for approximately 9 days. (until I closed on the next house in a different city) Again, if that had happened, all of my belongings inside would have been destroyed from the rain water leaking into the container. So, I had to release the moving crew I hired - they could not do the work I had hired them to do - yet I still had to pay them for their time. Then I had to reschedule, once I knew when a new container could be delivered by U-PACK, replacing the leaky trailer they had initially given me. I called U-Pack to explain the situation. The person I spoke with was not very helpful and quite rude. I was seeking a quick solution, as I needed to be out by a certain date & a certain time for the new owners who had bought my house. ABF replaced the trailer with a brand new one. However, they could not deliver it in time for me to capitalize on the moving crew being there to help load the truck, as originally scheduled. So, it was sitting in my driveway another 2 days. It was Wednesday, when the loading crew returned to load the trailer. (they were n/a Tuesday; nor any other moving companies I called - of course not, on such short notice!). Delayed from Monday to Wednesday, I had no choice but to contact my realtor to request the new owners push back the closing date & time on the sale of my home & delay their move-in, as well. Luckily, they were very understanding and cooperative. I will be reluctant to use this type of moving service in the future. I understand that things happen sometimes. However this was within their control, from two aspects: 1) do not deliver a trailer or container to somebody that is faulty - in this case leaky and full of holes; and 2) when I called their customer service number to explain what had happened, I did not receive any empathy for the situation - - instead I received very poor customer service and the person was very rude. In fact, he even told me there was nothing he could do; that the most he could do is what I had done at that point, which was call the local provider and get them to replace the truck as quickly as possible. He was very unwilling to even attempt to help me. I was quite shocked by this. Not just from a company perspective in terms of providing a service to their customers, but from one human to another - feeling empathy for what that person is dealing with and having a much better attitude toward that person, given their predicament. None of that was conveyed, zero. In fact, he was so rude, that I'm not quite sure why he would ever have a customer service job in the first place. He seems very incapable of performing a job for which the primary focus is to SERVE THE CUSTOMER (customer service). Another thing he told me: that if I had called them a couple day prior (re leaky trailer/container), they could have resolved it in advance of my original pick up date. Well ... I did not KNOW it was leaking. It rained 4 straight days after it was dropped in my driveway, so I was not spending time outside nor looking inside the truck. Suffice it to say, I was paying them $1,000 for their service and trusted them to deliver properly. Why would I even think "Oh, maybe the container leaks? I better check that." They provide a service I was paying them for. Bottom line. To infer this was my fault - wow. The concept that U-Pack bases their service on is great. That is what drew me to this as an option in the first place for my move/relocation. The one thing that deters me, now, from using this service again or even recommending it to anybody, is the very terrible customer service experience I had during a situation that was extremely unfortunate. It caused me great difficulty and additional stress during my move.