CONS: left vasa in hopes of less people, still a pretty packed gym. when i signed up they didn't…read morebrief me on the things my highest membership included until i haunted the front desk asking questions. the walkways are the worst. i am scared turning every corner, afraid i'm going to run into somebody -- especially going in and out of the women's locker room. PROS: they have some fun group classes. Erica's dirtylicious class is by FAR the best, followed by Body Pump. the massage chairs are nice (though you can't always get on them). it's also relieving to have a ladies only sauna! the e-gym machines are really cool, it customized your workout to your needs (only this was something the staff never told me was included in my membership. i had been going here for months before i luckily found out...)

I use a fitness membership through my employer, Fitness Pass, which provides access to basic…read morememberships at a variety of gyms in the area. My experiences with other gyms, including Planet Fitness and VASA, were straightforward and seamless. Both had clear and convenient processes for enrolling through Fitness Pass. Unfortunately, my experience with the Orem EoS Fitness location was different. When I called to ask how to sign up using Fitness Pass, I was transferred to a membership representative who informed me that I would need to pay an additional $10 per month on top of what I already pay through Fitness Pass. When I asked for clarification, I was told this was essentially because the gym needed to make more than what Fitness Pass provides. This explanation did not seem appropriate or consistent with how the program is intended to work. To verify, I contacted Fitness Pass directly. They confirmed that I should not be charged any additional fee for a basic membership and even offered to join a three-way call with the gym to clarify the situation. However, when I called the gym back just minutes later, I was told that membership staff were suddenly unavailable for at least 30 minutes, despite having just spoken with them. I then contacted another EoS Fitness location in Springville and explained the exact same situation. Their staff immediately clarified that the Fitness Pass fully covers the basic membership and that no additional fee is required. I visited that location in person, received a tour, and completed my enrollment in about 20 minutes, without any extra charges. They also explained that the $10 fee mentioned by the other location applies only to a premium membership and is entirely optional. Due to the conflicting information and lack of transparency from this location, I will be going to the Springville location instead, even though it is farther away. Based on my experience, I would strongly recommend confirming all membership details carefully before signing up here.

I was invited to attend a hip hop class as a guest on a friend's account, so my review is from a…read moreguest perspective, not a member. Read it with that in mind. The registration process was fairly quick, although there was a little sales pitch, paired with the urgency of an expiring "deal" that I had to sit through. I can't fault them, they've got to build their business, but I'm not a fan of sales pitches. The hip hop class itself was outstanding! The instructor was energetic but also made it easy enough for us novices to follow along. At the conclusion of the class, I was sufficiently sweaty and tired, which sounds like a good workout to me. I'm not sure that I'm ready to sign up for a gym membership, but it was a nice visit.

Please pay attention to the reviews here. I didn't and I got charged $450 dollars for one hour…read moretraining sessions that I never took because they are mid day and I have a job. I contacted the PT Manager, Kayla, and she put in for a refund for me, then a month later told me it had been approved and a month after that said their records show I took the one hour sessions. Its pretty clear that robbing people of their hard earned money is part of their MO down there. DO NOT GO HERE. Go to any other gym. ANY other Gym will likely treat you better than this nightmare.

We were visiting for the weekend and needed towel service. At our home gym, the membership tiers…read morework a little different. I guess it depends on the state. At this location, towel service wasn't included. Aidan helped us and he was great and super accommodating. He explained our memberships to us and comped a couple towels for our day use there.

SCAMMY to the max. Truly unprofessional "help team" who con you into "special offers" which are…read moreessentially full blown contracts for 100's of dollars! You have better luck arguing with a wall due to the lack of knowledge this team has when training employees. Talking to management is completely useless. Jason is an asshole. Do not go to south jordan EOS. Also good luck talking to any person at the "help desk" who will not lie to your face, contradict other team members to crawl their way out of a lie to keep your payments intact.

Ashley was incredibly friendly and welcoming from the start. Due to my own negligence, my car ended…read moreup getting towed, and she immediately stepped in to help me figure things out. She already had the tow company's information ready and was kind, calm, and supportive throughout the entire process--even offering to call the tow company to help locate my car. When I returned the next day, she checked in on me and my situation, and was just as friendly as before. Her professionalism and kindness really made a stressful situation so much easier. Thank you, Ashley!

Overall terrible experience and crappy cardio area with zero ventilation. Over crowded gym with no…read morewindows. Staff is super creepy one sales dude kept blowing up my girlfriend's cell phone leaving weird voicemails after we signed up. I would rather train at planet fitness.

Staff are nice, but they are all pretty young. Lots of people just walk in…read more The workout area is clean and there's tons of machine, weight and mat options. I just had a full knee replacement, after my workout, I need the hot tub to calm my angry muscles. For the last couple of weeks its been baby temp. My Colemen inflatable hot tub gets too 104. I think I'll look at other options.

Machines in poor condition, staff took my ID as "collateral" for a day pass... super weird vibes,…read moresuper poorly maintained equipment, everything had a layer of stickiness to it as well. Save your money and at least find somewhere clean

Forget coming to EoS fitness Center in Taylorsville, Utah…read more Went this morning and the water heater is broken, which means all showers have cold water. The fitness Cinema has been broken for weeks. A light is out in the pool. At this location they do not know how to fix things in a timely manner. Go to a better EoS fitness Center which is in West Jordan. 7135 S Plaza Center Dr. West Jordan, UT 801-877-6445

I was considering getting a membership at this gym because they have a few pieces of equipment that…read moreI need for my specific training, so I signed up for a 7 day pass. Apparently, you need a Utah ID to do a free trial, though it did not say this on the website when I signed up for the trial. I'm in Utah on a long term job contract and will not be switching my ID over. I stated that I could show them my lease showing that I live here. The sale person I spoke with the first day I came in to activate the trial was seemingly accommodating and said he could override that step. However, it seems he lied because when I came back in the second time to use the trial, it was not activated and my information was not in the system. I had the same conversation about the ID with the sale person today, stating that I have many ways that I can prove that I live here, but they said my only option was to buy a membership or pay for a pass. I declined because I am not going to pay for a membership when I didn't receive the trial. Why would I want to spend my money with a business that's not accommodating and has poor customer service? In regard to the gym itself, for the one day that I got to experience it: There were multiple machines out of order in the cardio area (treadmills, rowers, etc.). The staff was not knowledgeable about the gym equipment/features. After asking multiple people, no one knew the length of the sled track/turf or how much the sled itself weighs and it was not listed on the sled. Otherwise, it was a standard gym. Wasn't a great first impression and their customer service was also not great. Luckily there are a lot of other gyms in the area.

Great facility love using the pool Love coming here every…read moreday Definitely the best gym in the valley

Stopped in to try this gym out for a few days. First the gym is well set up, plenty of options for…read morecardio, circuits, plate loaded and free weights. Easy to get in a workout even when busy. But what I really appreciate was the way Raegin Evans toured the club, shared membership options and gave me a chance to use the 7 day pass. A gym's staff can come off pushy, arrogant, etc very easily. But she was personable, direct and clearly laid out my options. I may not end up in SLC, but if I do this will be the gym I use.

Honestly this gym has made a ton of improvements and I appreciate it a lot and I think the regulars…read moredo too. HOWEVER, EOS- please take over the old At Home Building and make another gym. This guy is so full it's not even funny. It's not a good experience having to wait in a line for a machine because there is just one most of the time or two machines if we are lucky. Other than that I have zero qualms we just need another gym in the area.

The Gym staff is very friendly and the manager is all about ensuring that they are providing the…read moreservices they claim to . My Personal Trainer , Jayson Shipley is an outstanding trainer, he actually shaped my workouts around exactly what I desired. I am seeing the results of what I asked him to do , he has the answers to the why when I ask , He helped me get some accessories to help my workouts be even better, very safety oriented when showing you the movements and always ask how you are feeling before workouts, responds during workout questions I am having when I am not training with him . He gets his props from me for sure !!

The bathrooms are disgusting. The toilets are almost never clean. The toilets over flow, it stinks…read moreand the floors and lockers are gross. It's full of grime.

So overhyped, way too many people. You'll sit in line forever for a machine. Good luck ever…read morecanceling your membership by the way, more work than getting a mortgage trying to cancel it. They make it as complicated as they can. So expensive as well.

9/7 Update: Cathy Waters, the Manager of The Gym has terminated my contract and had me escorted…read morefrom The Gym because of my honest and thorough review. I've worked out at Golds, Eos, Vasa, Planet, and 24 in the last few years. This is my second time being a member of The Gym and I'm regretting it more than the first time. The Gym is by far the worst managed gym out of all the choices you have along the Wasatch front and at their price point I expect a lot more. Entrances: there are two entrances to the gym. One on Regent Street with two elevators that go to the third floor where the gym is located. These doors lock in the late afternoon causing you to be forced to use the second entrance further north. This entrance is accessed through the busiest elevator at the mall. Expect to wait 3-5 minutes during prime time or even more during the holidays. The gym itself: It's dirty, poorly managed, and the equipment isn't maintained well. Here is a list of things currently broken or needing attention: Hip abductor linkage is worn out and causes lots of play making it unusable. I pointed this out to maintenance staff in June. Still not fixed. 9/5/20 Seated leg curl has been broke for three weeks. 9/5/20 Handles on lateral raise machine won't adjust making it difficult to use depending on your height and frame size. They tried a cheap fix by putting oversized bolts in it but actually made it worse as now the handles don't adjust at all. 9/5/20 The 5 lb adjustment on the laying leg curl Machine is missing the non-removable spring loaded pin. Currently there's some random pin in it that you can completely remove allowing the weight to drop unexpectedly. 9/5/20 Multiple incline benches are missing their knobs making adjusting the bench difficult and risk pinching your fingers. 9/5/20 Worn out, cracking vinyl on multiple benches. 9/5/20 The foot plate on the calf raise machine is missing 2/3 bolts holding it on the machine and is very loose. If that last bolt shears off like the other two, someone gonna get hurt. 9/5/20 Both non-removable pins on the lat pull down machines are missing and have random pins from other machines in them allowing for lots of play when you use it. 9/5/20 Worn out pads on pat pull down. These have been like this since 2018. 9/5/20 The north decline bench presses is missing a pad making it unusable. 9/5/20 One of the two stair masters isn't level and wobbles while you're using it. I'm writing this review on it now. Wobble wobble wobble with every step. 9/5/20 Emergency stop button on stair master doesn't work. They covered it up with black electrical tape instead of replacing the button. 9/5/20 The two spin bikes in the Cardio Cinema are unusable. 9/5/20 Vibration Plate hasn't worked for over a year. 9/5/20 Multiple drinking fountains are missing activation buttons. 9/5/20 Steam room in men's locker room has been broken for well over a month. 9/5/20 It's always hot as hell. As I wrote this review, it's 76 degrees in the area with all the cardio machines. 9/5/20 This gym could be great but it needs better management and some capital investment instead of it being used as a cash cow like it is now.

I add my voice to the countless others in stating that The Gym has great potential under proper…read moremanagement. The space is large, with many desired amenities, and a great equipment selection (although under serious decay). This was the gym that Salt Lake needed, when it first opened. However, maintenance and the addressing of member concerns are of little concern to Cathy, the manager. The Gym has an unfortunate monopoly, allowing the institution to move forward with little consequence, paying no heed to member-realized issues. They rely heavily on large company contracts, giving little concern to those of us who individually pay for this "premium" space. There is a full-time maintenance manager, I repeat a FULL-TIME maintenance personal, but you would never know it. The facility to sorely under-kept. The showers are molding, in desperate need of a cleaning and re-caulking. Equipment will remain under "repair" for weeks on end, and up until recently, the space was filthy. They have recently hired a seemingly full-time cleaner, Claire, who is a sweetheart and does a wonderful job in dusting and wiping down equipment. However, after so many years of neglect and lack of concern, management has allowed a culture of not cleaning up mutual work spaces to grow. Weights and other items are left strewn everywhere. Towels are often ripped and should be referred to as a hand-towel as they are barely large enough to wrap around one's body. The hot tub has been down for over two months, and the steam room has been non-functioning for over two weeks, with no notice or email sent to members keeping us abreast on the situation, offering apologies for the inconvenience. Instead time and resources are focus on silly line-items such as ensuring the light in the sauna stays on and is bright enough to perform open-heart surgery, or ordering hideous, unnecessary furniture and art. Further evidence of mismanagement is seen in the fact that they have a very difficult time keeping employees. Workers seem to stick around but a moment. I am anxious to see their monopoly pedestal erode with Eos announcing its move to purchase the 24hr fitness space in trolley square, opening 2024. You've got a year Cathy, to show us how great this gym can be, otherwise you'll watch as all the gays take our business to a cleaner, newer space. It's also key to note that I'm posting this review, concerned that I will be revoked of my membership for letting my voice be heard. I should never feel as such, under any circumstance.