So excited that ROC decided to open a clinic and physical therapy location here in Fernley!
Unfortunately, I experienced increased pain over the weekend, but I am extremely grateful and relieved that I was able to be seen locally instead of driving anywhere from 40 minutes to 3 hours on I-80 to the main ROC facility in Reno.
I initially called with a few questions, and Tammy was kind enough to return my call and thoroughly answer everything. That meant a lot to me--too often messages go unanswered and require multiple follow-up calls. So thank you, Tammy, for your responsiveness and care.
Everyone I encountered was incredibly kind and welcoming. My PA-C, Rebecca, took the time to explain a situation regarding my referral to Sweetwater Pain. I truly appreciated her patience and clear explanation, especially since I had previously tried to get clarification from SWP and was left feeling uncomfortable and unsure. Rebecca helped me understand the reasoning behind the recommended injections, which made a huge difference.
Rebecca also recommended I see their physical therapist, Brent. I did have a few questions and unfortunately interrupted his lunch, but he was so gracious and took the time to answer everything thoroughly. I genuinely appreciated his kindness and willingness to help, even during his personal time.
Mahalo to Rebecca, PA-C; Tammy (scheduler/clinical services); Nancy (medical assistant), Cassie (X-ray tech); Kyara (clinical services); and Brent (PT). I am very thankful for this team and for having quality care available right here in Fernley.
Pictured Rebecca read more