I've been a customer of Robison Oil for many years. They have done everything in my house from deliver oil (I've never run out) to annual service of my oil burner to installing a new oil burner & replacing water heaters. Every technician they've ever sent has been professional, polite & respectful. Highly recommend! read more

Do never ever get the oil there, their service is horrible and they twist and change facts, so at the end you pay a lot of money. They do not even Monitore the oil and all the pre-payed service is wasted money.... At the phone they treat you like idiots and change facts. Please do not get your oil from them. If I could -10 stars I would read more

Been a customer since 2010; after missing an annual inspection, I had them in a year ago and they pointed out a couple things they had to replace. When I brought vendors in before Thanksgiving this year to give estimates to replace my boiler, every rep paused and pointed out that my flue pipe was obviously cracked or corroded and crumbling in a number of places and, potentially, could be leaking CO, a hazard to my family. They also noted that this was a condition that would not have suddenly appeared in the past year -- which meant Robison's guy missed it when he did the annual maintenance. Indeed, after I'd contracted w/someone new to replace my boiler, the tech who came out from that company to do the pre-installation work was forced to red-tag the flue pipe (but, thankfully, replaced the flue pipe himself THAT DAY). I notified Robison about the issue with the flue pipe and sent them photos of it. Robison's representative called and apologized, took responsibility (saying he had checked the on-site maintenance report from the service visit in 2016 and found no mention of the flue). He offered me a free year of service if I'd stay a customer -- and then blew it w/ the company's slow response to a subsequent issue involving a frozen fuel line on the coldest day in a year. Also: They don't seem to turn on their phones before 9am but don't have an emergency answering service. read more

I have used them at two houses for over 5 years. I have dabbled with independent one off guys and I only ended up going back to Robison. You may pay a little more but they just do it right. There is no scam here. They give you quality feedback about your heating and air. The many techs they have simply know what they are doing. I have an air handler in attic, this one off guy wanted 3,500 to replace, I had Robison look at it they changed the air filter and that fixed it and they said it should last a few more years don't replace yet. It has been another year still working fine, true story. The service plan is the way to go. read more

While I have only been a client for a few days, the technician who came to diagnose my issues was kind, professional and friendly. Off to a good start. read more

Technician was incredibly thorough, kind and really took the time to address my concerns and questions. Even took the time at the end of a very long hot day to help fix some items in my attic that wasn't part of the service call. Great experience! read more

We had a strong exhaust smell coming from our furnace. Robison was able to get a tech out very quickly. Larry was professional, courteous, thorough and went above and beyond to fix the issue. Very pleased that all of the repairs were covered under our service agreement. Hopefully, we won't need to call them again but good to know they're there for us in case of an issue. read more

I have a multi family house and use oil for heating. one night I got complaints about heat and found out the boiler didn't work. I called the company around 9:00 pm and plead for an emergency case. I was afraid my tenants might not sleep because of the cold weather. I got an email from Robinson saying "Robinson service call completed" at 12:02 am. This was amazing service, especially at midnight. I greatly appreciate their service. read more

I got an emergency service for our boiler trouble midnight as we did not get any heat on chilly night. The technician found out a long-standing problem about the boiler and fixed everything! It's so nice to know whom you can call for an emergency! I highly recommend Robison Oil! read more

Robeson calls themselves "The house that Service built," in this case, it is well earned. We have been customers for at least 15 years. They supply our oil, service our furnaces and our air-conditioning system. We have found their technicians to be unfailingly polite, respectful of property and efficient. Best of all, when Robison makes a mistake, they always on it and make amends. A high-quality organization. We give them our highest recommendation. read more

Worse than my previous company. They didnt fill the tank as they reported they did and charged me for. I know that cause a month later...which is tonight....New Years Eve......the furnace goes out and my tank is empty. Call the emergency line and he says he cant do anything till tomorrow. Great! So I somehow burned thru over 300 gallons in 30 days and after paying $300.00 for a service contract F me and too bad if my pipes freeze. They are not a real company by any standards. They deserve NO stars read more

For several years I used Robison for heating oil. For EVERY delivery they are instructed to call first so that I can shut off the boiler. Conveniently this time the made a conscious decision to not call. 350 gallons of were delivered to a tank that was scheduled to be removed. They have created an environmental hazard. THIS COMPANY IS NOT RESPONSIBLE. Their office staff is instructed to block and tackle and - should you ever have a problem - you can forget about them owning up to it. Go elsewhere or it will cost you more than just the price of oil. read more

My reviews of this company have always been positive. After 8 years, I am now feeling unhappy about the current customer service. I have ALWAYS used Greg to clean and otherwise service my boiler. He is excellent, respectful, knowledgeable and trustworthy. I am a senior citizen who would like to keep Greg as my service person. When I call to schedule service I meet with insensitive and seemingly non customer friendly people who tell me I CANNOT REQUEST Greg. I don't understand this. They have sent a few others on different occasions who DO NOT know my furnace nearly as well and often have little to say to you. I don't understand why a company as remarkably competent in most aspects of their service would be so insensitive to long term customers. read more

The firm is as screwed up as they get. They will send out bills under the heading " renewal" when we have never had a plan before. I cant even imagine how many people pay and never know what or why they have the plan. They come to service you A.C. and collect the service call fee and a week later you get a Bill in the mail for the same service. I had this company 15 years ago and now I remember why I stopped doing business with them I had a service call my wife told.me he checked the circuit breakers and turned them on for a cool service call$221. OUCH read more

Wed 28th May 2014: I am still waiting for them to arrange an Oil removal, I spoke on Friday 23 with at Lady to whom I had to explain the situation again and she was going to call Mark for the Oil removal.....I haven't heard a word. read more

Had my preventative maintenance service today - technician was prompt, courteous and professional. I love the added safety feature of getting a text message beforehand with the technician's picture and contract information. Also, Robison is on top of the all the added healthy safety measures. Actually got a phone call prior to service to discuss any concerns I may have about tech into my home and what precautions Robison is taking to ensure my safety. read more

Robison oil set us up with a new service contract after we purchased a home in April 2018. A technician initially came out to inspect the system and speak to us about oil levels, including times oil would be replaced. The primary focus was on the contract to provide oil and never was there any attention to service or maintenance of the heating system. After using the boiler for 9 months, without the system being routinely flushed, the boiler overheated and has subsequently busted. The entire system now needs to be replaced, with minimum estimates at 10k. Needless to say, we are very frustrated at being left without a working boiler in the middle of winter with near freezing temperatures coupled with the cost of replacing the boiler. David Singer and the entire team at Robison oil need to do better by their customers. Huge focus on customer acquisition, none on customer satisfaction. We were essentially treated as just another customer from whom money could be collected. When setting up a new service contract it should be assumed the owner knows nothing about heating systems. The same technician who initially comes out to explain oil levels and oil delivery schedules should also explain how the system works, including how it should be routinely maintained for optimal performance. The service we've received from Robison is completely unsatisfactory. The emphasis should be placed on truly servicing the customer and not on just the revenue to be collected from delivering oil. read more

Robison is generally fine but watch out if you have any sort of dispute. You'll constantly get, "A manager will call you back." No one ever calls. You will call back over and over yet nothing will ever get resolved. I expect to live in my house for at least 30 years. Robison could have had my business. Never again. read more

Robison has offered my family and I great service, expert workmanship and on time arrivals. Their techs are diligent and can analyze and repair any problems they encounter expeditiously with care. I trust them to be there when needed and have never been disappointed by the wonderful Singer leadership. The broad spectrum of services they now provide cover all areas of my home and I look to them for guidance with any question I may have. They are always there for their customers and treat you like family. Laurence Kramer read more

Robison oil is a company full of scam artists and cons. I am a first time homeowner and have entrusted robison for oil two years ago. The account manager Mike stated that in a 1200 foot home I should use 700 gallons of oil per year. This was a scam in order to overcharge a first time customer. Don't fall for it !!! After you burn through your 700 gallons which they give you at a settled rate they will sell you any overage for about 5$ a gallon because it was not procured for you haha and your already in the middle of winter when this happens. The customer service is horrible and the sales reps all have different info to sell you. Mike the account manager is condescending and he scams with the best of them. They contract you for a certain rate and offer no ceiling plan which means that I settled at a rate of $3.84 on March 2014 and payed $3.84 for oil on March 2015 even though oil at this time costs $2.90. Everyone else adjusts to oil prices not Robison, they want every last cent and they are going to need it because they should be out of business soon. Please check the BBB complaints on Robison before purchasing. Thank You Sorry Exrobison customer read more

Mary C November 6, 2014 Do not do business with Robison Oil. It has been over 6 weeks since I closed my account with Robinson. Despite numerous phone calls, speaking to supervisors, etc., the company will not return almost $400 that I am owed. Each time I call, I'm told it's being processed and that it can take up to 30 days to return the money to my credit card. It's now well over 30 days, but it is STILL not processed. Needless to say, whenever I got an oil delivery , my credit card was charged immediately. I am now forced to contact Visa and my attorney to see if they can get Robinson to refund MY money. This is NOT how customers deserve to be treated. This is the FIRST time I have ever written a negative review of a company! read more

We've been using Robison's services for 12 years now. The workers they send are knowledgeable and have the patience to explain any issues if you are willing to listen. We had a malfunction of our water tank a few years ago so we had only cold water (this was during winter) and a worker was dispatched right away to help us. They were able to fix it for us even though the problem was quite tricky. The office is very responsive to our calls. They even send you a photo of the worker dispatched to the house if you have a smartphone (maybe there are other ways to notify you too?). Anyway, the reason why we went with Robinson is that the previous owners of the house had used their service for about 15 years and they came highly recommended and yes, they are highly recommended by us as well. They have always been punctual and neat. read more

This is the first time I have ever posted a review. Avoid doing business with Robison. "The house that service built" (their tag line) has collapsed. "Service" is an opportunity for them to overcharge or worse. Their billing system is misleading and periodically totally fictitious. BUYER BEWARE. read more

We used this service for many years originally with Tarricone oil. We prepaid many years and last year we were away and closed down the house. Since we didn't have deliveries while we were away, Robison arbitrarily closed our account. We prepaid $500.00 for the service and they will not service the unit or refund our money. This is no way to treat a 25 year customer. read more

Outstanding job by Robison. I highly recommend! I started with them last year to maintain & service my gas boiler and they have been so responsive & professional. Today I discovered a leaking vent valve & called their service # - their mechanic, Michael Rivera was here in less than an hour & was fantastic. He had the issue diagnosed, parts swapped & everything fixed within the hour. Made some recommendations for future mtce & took the time to answer my questions. Prompt, professional & courteous. The bill was really reasonable too! Thank you Robison! read more

Best plumbing service!!!! Took care of a job I've needed done for a long time that every other plumbing company walked away from...and completed it same day. Karen, who works in the office, was accommodating, helpful, and followed up to ensure I was happy with the work done. Robison is absolutely our new go to for future plumbing needs! read more

400 gallons delivered today. Bill is $3.799 per gallon. Westchester County on-line prices - $2.31 u to $2.87. This is not the first time I've been grossly overcharged by this company. When you call them, all you get is double-talk. read more

As a newer home owner my husband and I did our due diligence, pricing out various companies before signing a contract for our oil/heating supplier. Here is what I have to say, Robinson will do what it requires to 'sell' you. They offer low first year rates, maintenance plans that seem to outweigh any other companies out there but in the end you will pay. Every single time they come to our house they recommend 'strongly' that we make updates, replace equipment, in general major overhauls that cost thousands. We have learned it's all crap. We finally smartened up and started to get second quotes. Example, Nor'easter 2018 our electricity went out for one day. With that out heat wouldn't turn on when the electricity came back on. Robison said we need to replace motor/blower an estimated $1,500 fix. Why, I asked (nothing was wrong before)? Their explanation was the outage likely burned it out. Next day, my husband had another non-Robison guy stop in. In less than 5 minutes our heat was on. Nothing was broken. We paid $100 for his time. So, again I give you this one example however it has happened frequently in different instances. The next day Robison sends this email to my husband: Dear Peter, Our service technician was sent to the above address on 03-8-18 and the following work was recommended: You need a motor and a board replaced. Please note, there is a 3-5 day lead time for the parts. Unfortunately, this is not covered under the service agreement. The price for materials is $1300.00, plus ground shipping is $60.00 or next day air is $100.00, plus labor @ $195.00 per hour (we estimate 2-4 hours), plus tax. If an assist is required, the labor will apply for each technician. Only items listed are covered under this proposal if, additional work is discovered, an additional cost may occur. Please note all parts and labor are guaranteed for one year. To authorize this repair, please complete the information below and send this letter back to us. We will contact you to arrange a convenient date. Sincerely, Robison Service Department Office: (914) 847-0236 Fax: (914) 610-4369 servicecoordinator@robisonoil.com I hope this helps. I'm told Westmore Fuel is reliable, honest. read more

An excellent company, responsive and responsible! Their technicians are knowledgeable and technically up to date! When we discovered we had no heat on the day before Thanksgiving, we called other companies who told us that they couldn't get a service person out. Robison sent someone out before twelve, and he knew exactly what the problem was. Great company! read more

We are hemorrhaging money on their service. We got our entire boiler system replaced less than a year and a half ago (by them, might I add). Didn't have more than a few house calls since then other than for a few service maintenance calls. But now it is the 4th time we have lost hot water and heat since November 2017. We have had to call them every 2 months and ever single time pay upwards of $600 dollars. Once, twice is fine. But 4 times since November is a pattern. We're hard working people and this feels like we're being ripped off and take advantage of. read more

Wouldn't recommend this company or their service to my worst enemy. Because of their shotty work, we had hot water pipes burst which cost us close to $2k and they left us without heat in the winter for close to 24 hours, while I was 9 months pregnant. AVOID AT ALL COSTS! read more

I have been using Robison for about 16 years and have had no serious issues. They provide annual maintenance for my AC and furnace, and duct cleaning. During this time, I have only experienced two issues--one where a technician took 25 minutes to complete the job but changed the invoice to 35 minutes in order to charge me for an hour instead if 1/2 hour. The other was an AC technician who seemed to be in a hurry and didn't like that I asked questions so I couldn't tell what he was doing. Two days later, a problem with the AC occurred and the tech that was sent found that something was missed from the previous visit. Every other experience has been positive. They are prompt, they keep the work area clean. They explain what they are doing and overall do a great job. They do need to improve their process for renewing pricing contracts. Last year, I didn't get the pricing options for gas and my costs were about 35% higher than 2018. When I asked about this a month ago, I was told that I have to remember to call before the current contract expires to get new pricing options for gas and electric. They did send a new contract by email the next day. This be done automatically by Robison and not put the onus on the customer. read more

Robison has been very quick in getting technicians to our house each time we have an issue with our heat or hot water. The technician who came for our most recent issue took time to explain our system to me, which will help me know where the problem lies next time, as different people service the boiler and water part of the system and the hot air/HVAC unit. Polite, thorough, prompt. Getting through to call in for service was also quick and easy. read more

Since we moved to our new home two months ago, we have had to call for service for our very oil boiler half a dozen times. Each interaction was handled swiftly and with genuinely nice people. Specifically, Craig has come to service our oil boiler twice. He was courteous, knowledgeable, and respectful. While we hope we do not need to call again, we do know that Robison Oil will have our back when we need it. At the end of the day, you want an oil company you can trust and I believe Robison is that company. read more

Buyer beware of hidden fees! Robison Oil charges a $3.95 delivery fee every time you get an oil delivery and an $8.95 service fee every time you have a service technician come to your house. Plus they also charge a $100 fee to select their cap pricing program. They won't tell you this up front and these fees are not included in the contract. The fees will just be added to your bills. Other oil companies do not charge these fees and their prices are competitive with Robison. read more

Nicest guys ever! My daughter was studying for bar exam and they did everything possible to be quiet installing a huge new a/c system! A year later the complimentary service guy too was super nice and helpful. great service! read more

I love Robison. I am treated like family. Excellent customer service and timely service calls. Wouldn't trust anyone else. People complain they are expensive - those are also me the ones who pay less and get less. I know my home will never be without heat. It's peace of mind knowing I have the best oil company. read more

Recently switched back to Robison after using others the past few years. Am really glad to be back - I'd forgotten how much better their service and pricing are than the others I'd been using. I have a dedicated account manager, Tricia, who is terrific and really knows her stuff! I also like that they're family-owned and very involved in the Westchester community. read more

we were clients for thirty years, they were called cibro. bought our boilers from them... recently needed a repair which was well performed but they wanted cash immediately from our housekeeper! have been bugging us for he last few hours for immediate payment as if we were crooks! never had this horrible experience with any supplier in our home! they are probably in cash trouble to act in such an unprofessional manner we are paying them immediately and will never use them again please take note! read more

' warm and cozy now thanks to Robison's delivering its service quickly when urgently needed. Yesterday I returned home from after a 24 flight to a cold home. The service representative arrived, replaced a worn boiler part, and twenty minutes later the heat was rising and I enjoyed a hot shower. Robison keeps oil in my home with its automatic delivery and then delivers on its service contract. Thank you Quentin Bishop, my account representative and Robison's entire team! read more