I have had the pleasure of buying several cars from this business. Always professional! Down to…read moreearth and never a problem. They have been honest and friendly and always willing to correct any issues if any occur Thank you

Amazing service. love my 2006 Honda accord, great condition, runs smooth, never had any issues with…read moreit. thank you!

horrible two cars broke down and less than 24 hours everyone doesn't answer the phone and they are…read moreall rude

Best Deal Auto Sales, LLC sold my daughter her first car with a bad motor and turbo. Best Deal Auto…read moreSales, LLC, will not take responsibility and will not reimburse the full amount or 1/2 of the deposit. Best Deal Auto Sales, LLC refuses to pay towards the repairs. I will not recommend purchasing a vehicle from Best Deal Auto Sales, LLC. Best Deal Auto Sales, LLC takes advantages of their customers.

Faisal is a liar and a scammer, posted my review on Google and they're trying so desperately to…read morerefute my claims with evidence. We purchased a 2004 Toyota Sienna from them. **[PLEASE VIEW EDITS, THEIR RESPONSE IS UNTRUE.]** We purchased a used car from Faisal, he refused to fix any issues in an effective manner and chose to drag it out until he ultimately refused to fix anything after being confronted. Crystal lied to me about the car's history reports, saying they "didn't have carfax but had something similar" and failed to provide me with said documentation, also advertises on their website that the carfax is available to view when it is not. When we brought the car home (about an hour and a half drive away), the engine and VSC lights came on. The codes given were both catalytic converter codes. He agreed to fix ONE of the converters instead of both, and when he was asked about it he threatened to stop fixing it. Upon being confronted with the very evident fact that he removed the battery cables to clear the computer, he refused to fix anything further and encouraged us to "sue him please". Upon diagnostic with a separate mechanic, it had everything under the sun wrong with it. His response when I asked what was wrong with it, his words were "you name it". computer, suspension, engine, everything. It is a complete Lemon and I will now have a repo on my record because I have to surrender this junk. It's also quite evident to both me and SEVERAL mechanics that he unhooked the battery to reset the computer. Faisal lied to me about having basic repairs done such as Rotors (ALL OF THEM ARE BAD), rear control arm bushings, and brakes, all of which he claimed he did but were not done. ISSUES INCLUDE: The transmission was glued up to seal a leak, and the car was overfilled with oil to accommodate for the excessive oil burning. Stopleak was put into the radiator and is crystalized on the cap, the power steering fluid is black, the windshield leaks, AND THE EMERGENCY BRAKES. Motor makes a humming noise, paint is chipping (repainted from undisclosed accidents), broken pieces from each side of the radio, no antennae, fog lights don't work, driver door doesn't have a stopper, EVERYTHING IS WRONG WITH THIS CAR. He buttered us up about how "oh he'll fix everything, we don't screw people", lies on top of lies. He allowed me to take it to a "local trusted mechanic" but then rushed us back after only 15 minutes on the road with the car. DO NOT LISTEN TO HIM. IF YOU CONFRONT HIM WITH ISSUES HE WILL SCREW YOU OUT OF EVERYTHING. Faisal DOES NOT CARE about the safety of you or your family in their vehicles, he just wants your money. Faisal is just another stingy, greedy, cheating scammer of a car dealer who will take advantage where possible. He put us in danger knowingly selling us a car with safety issues like this. DO NOT LET HIS WORDS AND HIS ""KINDNESS"" FOOL YOU. HE IS WILLING TO PUT YOUR FAMILY IN DANGER. They are claiming on google reviews that I stated the car was inspected and passed PA inspection, this is not true. The car never had stickers at any point. He is attempting to save face and make me look unreliable. I will update if he responds

Don't buy, they sell lemons. Car stop working after 3 weeks. Then they want to charge me to fix the…read morecar. I haven't even obtained a hard tag.

Don't ever consider buying a car with United Auto Sales unless you want to get cheated on car…read moreconditions which they would not admit after you bought the car. I bought a car from them with known defect on the motor. After I dropped the car to repair shop, the technician told me that my floor pan in the back is rusted through and can never pass the state inspection. I called back to them and they said the car was sold as is and not a single apology. I would say Ron you are not qualified for your job!

I cant even express how great this place is. Ron is an ANGEL! He's super nice, doesn't pressure you…read moreinto buying the car, but doesn't have the "do you want it or not" attitude. He made it super easy for me to buy a car and knew everything that needed to be done to get NY plates and all the paper work. Despite the fact that some of my requests and situations were extra work for him, he didn't mind, he didn't sugar coat anything, had my paperwork ready when i drove back to DE from NY. You can tell the experience in this man the moment you step foot into the place. All his cars are great, and you can tell he doesn't take in anything thats not in high standards. If you're looking for a car and don't want the dealership experience where you feel like they're after your money, this is the place to go.

It's been a real pleasure to deal with such an honest and reliable people…read more I called in and needed a last minute towing services for the next day delivery. The dispatcher was great to deal with, he took down my information and told me all will be done the next morning before 9 am. His driver called me at exactly 9 am and gave me a status update notifying me that the job was completed. It was a relieving and one of the most easiest experiences in my life. I was charged exactly what I was told and I truly appreciated their hard work. I would, without any hesitation, recommend this towing company to anyone that needs a stress free experience.

If I could give them a 6th start I would! This past Saturday in below freezing weather Mike was…read moredispatched to my location. He came fully prepared and did not wince when he saw that my driveway wasn't fully cleaned off from the recent snow. Instead - in and on and out in about 25 minutes total. I have a Jeep Wrangler and not the easiest to tow either. All around B&F Towing is my #1 tow company in the Newark, Delaware area.

WARNING - Do NOT purchase from Hertrich Hyundai of New Castle…read more This has been one of the worst experiences I have ever had with a dealership. I purchased a brand new 2024 vehicle (under 1,000 miles, straight from the showroom), and within the first month it needed a full steering column replacement. Within two months, the sunroof began leaking. When I brought it in for repairs, the dealership outsourced the work--and returned my vehicle with additional damage, including exterior scratches, a ripped interior liner, and a still-broken sunroof. After returning the car immediately, they attempted another repair and then claimed a rodent nest was found, with damage to the airbag system--damage that was not present during the first repair, meaning it occurred while the vehicle was in their possession. The car has now been at the dealership for over 60 days. Instead of taking responsibility, they tried to push me to file a claim through my personal insurance for damage that clearly happened while the car was under their care. That is completely unacceptable. The situation became even more frustrating when the manager, Chris, demanded we pick up the vehicle immediately--even though it was unsafe, with a rodent nest still inside and a chewed-up airbag system. Our insurance company attempted multiple times to contact him and received no response. We showed up before the deadline he gave us, only to be told the paperwork wasn't ready and to come back the next day--completely wasting our time. As we were leaving, he came outside, crossed his arms, and laughed at us. It was incredibly unprofessional and disrespectful behavior. To make matters worse, the dealership even tried to argue that this was "not a new vehicle," despite selling it as one. The vehicle has since been acknowledged as a lemon, which says everything about the situation. The lack of accountability, poor workmanship, and rude, dismissive behavior from management is unacceptable. I highly recommend staying far away from this dealership. I will never purchase another Hyundai and will never return to Hertrich again.

I would give them 0 stars if possible. They are corrupt. I had an engine issue that turned into a…read morenightmare. I firmly believe I wasnt the only one dealing with the incompetence that is Hertrich Hyundai of New Castle. My story started when my 2014 Hyundai Sonata started to run sluggish. I took it to a local mechanic and they told me that I had an issue with the Turbo. They told me that I had to take my vehicle to a Hyundai dealership because my mileage is under the max to be covered. I thought great, my vehicle 8s still under warranty and I wont have to pay to get it fixed. I couldn't have been further from the truth. In October 2023 I had it towed to Hyundai Hertrich of New Castle. I was speaking to a lady named Megan but only when I called to get updates and most of those calls I made were not successful. I was told I would be called back because Megan was either busy or not at work. I never received a call back except for one time when she told me that I needed to pay a few hundred dollars in order for my warranty claim to be submitted. I paid it thinking I was covered by the warranty. After calling numerous times and speaking with Megan only a few times she kept advising me that the warranty company requested more pics. There was always some excuse. I called directly to Hyundai myself and found out that I was never covered under the warranty because I was the 2nd owner of the vehicle. Supposedly they were attempting what's called a courtesy or something to that affect. They also told me that since I couldn't prove that I changed my oil with receipts because I change my own oil and don't have receipts. I was a mechanic in the Army and can change my own oil. Once I found out that I wasn't even eligible for the warranty I called back Hertrich. To my surprise Megan no longer worked there. I recently spoke to another gentleman whose name I cant remember and asked what my options were. During that conversation he advised that the whole staff almost was replaced because they weren't doing their jobs. They gave me a quote saying it would cost 8k to replace the engine or 6k to get a used engine. I advised i would go with the new engine since if it was going to need to be replaced than it made more sense to go with a new engine. Low and behold after almost a year of my car being with them I got it back and they put in a used engine even though I asked for a new one. Then as I drove it off the lot the same exact issue occurred that made me bring it in to begin with. So I immediately went back and they stated they would replace the turbo. That was supposed to have been done the first time!!!! I requested all documents and pictures relating to the service verbally and written request but never received anything from them, just crickets. I filed a complaint with the BBB and they never responded to the BBB. I went the route of filing a complaint with the Attorney General of the State of Delawares office and the response I got blew my mind. The State of Delaware said that they denied my allegations and basically called me a liar. So I am all out of options other than posting this review to protect others from this predatory company. Happy 250th America !! God Bless!!

Dave at New Castle Motors was amazing. He got me in a car the same day I walked in for my…read moreappointment. Allison was great as well. She was very responsive via email and walked me through exactly what paperwork was needed to get me approved and into a car.

WORST CAR BUYING EXPERIENCE EVER!!!!!!!!!!!! DO NOT CHANCE GETTING A CAR FROM THESE SCAM…read moreARTISTS!!!!!!!!!!!!!! I bough my 2015 Ford Explorer 3 months ago from Larry. Who by the way has crap customer service and thinks that its okay to raise his voice at his customers. So me and my husband bought the car and told him we needed to get it registered in MD where we live. He said that they would be able to do that with no problem. They give us a 3 month temp tag which I though was weird but they said was normal in DE. So I double checked and asked him they where going to mail us our permanent tags or would we have to come pick them up and Larry was very clear that he would mail them to us. Then when our 3 month temp tag expires we call them and speak with Larry and he says that he never said he would mail our tags to us and that we had to take the car to get a MD state inspection. Fast forward we go get the inspection done the next day and the car fails inspection for multiple reasons. The back tires both need to be replaced as one had whole plug to close to the tire wall to be a good fix and the other tire had cracks that stretched all the way to the tire wall. The driver-side outer tie rod had excessive movement and inner tie rod boot is damaged with the clamp lodged inside the pinion. Both mufflers have rot holes in them and its leaking break fluid. Now there where other things wrong like the battery was bad, rear axel seals have been leaking for a while. So I call Larry and I'm pissed. He says well your cars out of warranty there's nothing I can do about it. So now I'm paying out of pocket $3400 just to get the car to pass a state inspection and I'll be having our military lawyers take them to court. This is was just crazy. Larry and the rest of the store knew what kind of shape the car was in and sold it anyway. THE WORST KIND OF PEOPLE. WILL NEVER BUY FROM THEM AGAIN!!!!!!!!!!! DONT WASTE YOUR MONEY!!!!

Horrible maintenance department! My recovered stolen car came in for fob reprogramming. It sat…read morethere over a week and their excuse was, it was parked too far for the WIFI to work! I called a locksmith and he was done in 15 minutes!! Just a little effort was all I asked. And if I didn't call them my car would have set there another week or so! The tech did help me remove my wheel locks. I blame piss poor management and not the techs!

A dealership that listens to what you want in a vehicle and finds a match- we were very happy with…read morethe service that we received from Oeut. She was knowledgeable and shared the differences between the packages to help us make an informed decision.

I had a great buying experience with Greg at Carman Ford. I reached out regarding a car that was…read morelisted on their website to see if it was available and someone got back to me within minutes. From the moment we walked through the door everyone was very kind, easy to work with, accommodating, and got the deal done in a timely manner. I typically hate the car buying experience, but Greg and his team made it smooth and easy. Thank you!

I brought my Ford Escape to Carman Ford because I had a nail in my tire. After looking at it, they…read moretold me the tire was irreparable and needed to be replaced. They also recommended all 4 new tires. cool! I explained to Jevon at the front desk that I have a tire-specific extended warranty through Assurant that covers repair or replacement when a tire cannot be repaired. Instead of contacting Assurant to verify my coverage, Jevon told me they only cover "things with fluids in them, like engines." I told him that was incorrect because I specifically purchased tire coverage. When I asked if anyone had actually called Assurant, I was initially told his admin had called. After I questioned that, the explanation changed and I was told that the mechanic just "knows what they cover and don't cover." At that point, I was frustrated and asked for my vehicle back. While waiting for my car, I CALLED ASSURANT MYSELF. They confirmed that YES, my warranty covers tire replacement when the tire is determined to be irreparable, exactly what Carman Ford had just told me about my tire. When Jevon came outside, I told him I had just spoken with Assurant and confirmed the replacement was covered. His response was, "Oh, well do you want me to go back and tell the mechanic?" Why should the CUSTOMER have to call the warranty company, verify the coverage, and then educate the dealership about it? What made the experience even more concerning was that while speaking with Jevon, I noticed a strong smell of alcohol coming from him. I asked him if he had been drinking that morning. He said no, that he drank the night before, and then asked me, "Why, do I smell?" I told him yes, he smelled like alcohol. He responded that he would go get a mint and apologized. I'm only stating exactly what I personally observed and what was said to me. The entire experience was frustrating, unprofessional, and completely avoidable. Had I trusted the information I was given and paid for the tire myself, I could have paid out of pocket for something my warranty covers. I brought my Ford Escape to a Ford dealership because I expected professional service and for my warranty coverage to at least be VERIFIED before I was told it wasn't covered. Extremely disappointing experience.