always easy to deal with; appointment was easy to schedule, service needed was explained upon…read morearrival, and the cost was discussed too. As Always, I got a call when the service was complete, and checkout was fast. Easy Peasy

Totally incompetent…read more $565. to change my oil and flush the cooling system on my Prius. Two and a half hours later, drove off the lot and didn't get five miles down the highway and the check engine light came on. Called them. Six attempts at phoning; someone must have had to go to the rest room. Drive in; Tell them. "Oh, we'll have to start a new ticket for that." I was just here I tell the manager. Go wait in the waiting room. Call my BIL. "They probably didn't get the air out of the line." "Oh, that makes sense." But that's a pretty basic thing, right? Half an hour later, they come back: "There was air in the line." YOU HAD ONE JOB TO DO. Wasted an hour and a half EXTRA of my day, dealing with your incompetence. Top dollar and poor service. Never again!!!!! Why can't people just do their jobs?????

I had an awesome experience with Chris and he took good care of me I looked at the CX 90 deep…read morecrystal blue mica thank you for the CX 90 information

I bought a 2016 Mazda CX9 here a few months ago and from the sales guy to the finance guy to--oh…read moreyeah, the car! the experience was LOVELY. just got home from a complimentary oil change and inspection and had another flawless, efficient experience. their showroom, offices and waiting area are also gorgeous. my only complaint is that I don't live closer, but it gives me more time to enjoy my...NuCar.

Car in for service. Supposed to get a call yesterday - no call. Tried calling three times today…read more Get nothing but voice mail and no call back. Service dept is awful. No excuse for not returning a call. In my opinion no excuse for not having a live person answer the phone. Ridiculous to have to drive there to get an answer on status of repair.

Very poor customer service experience. I leased a new Mazda from them on 10/1/2025. It has been 5…read more1/2 months and still waiting for them to send me the vehicle registration! The excuse I've been given on multiple calls to the dealership is that the local Wilmington DMV has been closed and they are waiting for it to reopen. It is ridiculous that they will not send someone over to another DMV office to obtain it. Seems to be incompetence and/or laziness by their title clerk; either way, it is definitely not good customer service. I've even contacted Mazda corporate "customer service" several times and they have not been able to get this straightened out as of yet. This will most definitely be the last time I buy or lease a Mazda (or any other vehicle from this dealership).

I had an amazing experience at Nucar Chevrolet with Larry Campbell and Randy McLeod and they took…read moregood care of me. I looked at the traverse and it was a pleasure catching up with Randy after 26 years and Larry after 3 years.

Christian Lopez was amazing. He was knowledgeable and helpful as my son bought his first car! He…read moremade the whole experience fun and painless. Thank you!

I had a phenomenal experience with salesman, Mike Bellina. He is truly on point. No gimmicks, no…read morechanges in payments, no hiccups. I drove 2hrs to get to this dealership. Mike was professional, accurate on numbers regarding my trade in and followed through even after the deal was complete. Mike paid attention to detail as if I was his only customer. The best car purchase experience and awesome upgraded vehicle.

Public Service Announcement I took my SUV to Sevy Auto…read more(highly recommended) to get an oil change to find out... At almost 17,000 miles my 2024 Nissan Pathfinder needs brakes and tires soon. At Sevy's advisement, I called Nissan to see if they would cover this odd occurrence. The salesman that we use was understanding and advised something similar happened with his daughter's pathfinder, so he was curious on what they were going to say. After multiple calls, we were able to speak to the GM who advised that Nissan puts "cheap breaks and tires on the new cars" basically to just get them sold and its now our responsibility. I'm sorry sir, for a 40k to 60k SUV, nothing should be cheap to "get them out of the door". Give me a Brake Nissan!

I have had the pleasure of buying several cars from this business. Always professional! Down to…read moreearth and never a problem. They have been honest and friendly and always willing to correct any issues if any occur Thank you

Amazing service. love my 2006 Honda accord, great condition, runs smooth, never had any issues with…read moreit. thank you!

I've been a loyal Ford customer for five years with my Ford Fusion Hybrid and have been working…read morewith Carman Ford for the past year and a half. Unfortunately, I can no longer trust them for anything beyond basic services like oil changes. In October, I brought my car in for a concerning sound coming from the dashboard. Since they were too busy to perform a full diagnostic, the technician only did a minor check. Fast forward one month, my car overheated while driving on the highway. I took it back to Carman Ford, and they claimed to have run a full diagnostic. They told me I needed to replace the thermostat cap and possibly the water pump, with a repair cost of $1,100. Two days after picking my car up, the check engine light came back on. I had to return it to the dealership, and this time they told me I needed a full engine replacement for $10,000, citing a common Ford manufacturing issue. So, the $1,100 I spent on the initial repair was completely pointless, as the car wasn't fixed at all. I towed my vehicle to a mechanic with over 30 years of experience who completed the repair and stated the $1,100 spent with Carman Ford was pointless as the entire engine had to be removed regardless (which included the piece they "fixed") I'm extremely disappointed with the lack of professionalism and competence. I will not be returning to Carman Ford for any major repairs and highly recommend seeking service elsewhere if you value your time and money.

Bought my truck at this dealership in 2016, Brand New F-150. Fast forward a few years later and I…read moream dropping my car off this past week for regular service. I keep my car very up to date and have had little to no issues and with it being at 80k miles I wanted to Carmen ford where I purchased the vehicle, thinking they would take the best care of it. At Carmen Ford I was greeted by a man who loosely informed me that I'm getting the works package. I let him know that I've heard a screeching noise recently and it may be the belt if they could also take a look. He quickly informs me that they will not look or try to fix anything unless we give them the $170 "to search". I said I'd wait and to only fix it if it's obvious. Don't go out of your way but hopefully it's something you guys see and can do for me. He made it seem like it shouldn't be a problem and they will just replace the belt if it's obviously worn down. The next day, first thing in the morning my car is ready. It seemed quite fast and I asked what was all done. He informed me that my oil and tires have been rotated (The most expensive oil change and tire rotation I've seen). Quickly realizing that unless I pay 170 they are not even going to look at my car. So I give the green light, and say please fix the screeching sound I believe it's just the belt from my research and he also mentions spark plugs needing replaced. I give them the go ahead. I receive a call the next day and my car is ready. $1,180 for tire rotation, spark plugs, and putting a clamp on something to stop the rattling noise. The man working the front desk was very avoidant and I had to ask him to explain what I am paying for. He had NO intention. Nearly 900 of this is labor cost. FOR WHAT? On top of this, my electronics in my vehicle have not been the same since. Black screens, and tire pressure alarms changing daily.