I like the doctors. The staff is great (although confused every year by a cash pay client without…read moreinsurance) FYI: Don't be late. They only have a 10 minute grace period.

All of the techs and eyewear fitters are wonderful. But please fire Kim at the front holyyyyyy…read more She's insanely rude, talks down to everyone, berates them and acts like they're stupid. She is single handedly ruining your clients experiences. I listened to the other ladies at the front, they were all very nice to everyone and all smiles. Kim left a horrible taste in our mouths and is the reason I personally will not be coming back for my eye exams after the way she treated my boyfriend. He was nervous to come in as he has never had his eyes checked and she spoke to him like her was stupid and kept sighing like he was an idiot. Berated him for being 5 minutes late when we were actually 15 minutes early but no one was there to help him so we left and came back and she acted like we were idiot children (in our 30s by the way). Also, don't make appointments for 8am then not have the door unlocked for 8am appointments that's asinine. If she were my front desk and a clients first impression I would be incredibly embarrassed.

So I usually go to Costco optical since I worked there and my insurance said I had to go there…read morewhich is fine. I just got new insurance and tried to go to Costco and they seriously have the worst customer service which is sad because I worked there for more than 9 years. I looked up different eye places and saw that this office wasn't far from me and they looked really clean and professional. I gave them a call and asked them if I could just get my glasses there since I had already seen an optometrist and had my prescription. They said it was no problem at all and gave me their hours. I came in and it was a little busy which was expected since I didn't make an appt or anything since I was just getting glasses. They have such a huge selection!!! I was in glasses heaven! I tried on clear lenses and also sunglasses as well. I found my perfect pair. Looked at the price tag and ouch it was a $500 pair of sunglasses. Hahaha. I said to myself, dang it why do I have to have expensive taste? But knowing that my insurance would cover some of it I tried them on with the assistant that helped me and I fell in love. I never heard of Tom Fords but apparently they are a really good brand. They do have many other brands here that are higher end and mid end and lower end also. But they were overall very nice and professional. I will be coming here from now on and brining my kids here as well. Thank you guys for my amazing sunglasses!!!

I needed to find a new optometrist that was closer to my work and home. Jennifer Shane and…read moreassociates had good reviews and I was happy to see I could schedule online. A week before my appointment, I realized I had overbooked myself with another Dr appointment and needed to reschedule. I called the office and the woman at the front desk argued with me stating I had already rescheduled this and she needed to know why I was doing so again. I explained I had not rescheduled, this was my first time calling the office but she did not believe me. I'm not sure why she was so argumentative or why this mattered. I ended up cancelling the appointment as this is no way to treat a new patient. There are plenty of other optometrists in the area that will have better customer service.

Dr Macintyre Mackenzie, where do I start !!!! My Hero! Why ? You ask? I have been suffering with…read morepain in my eyes, horrible horrible symptoms and I have been seeing another specialist, which I will not say his name, but almost two years of seeing an this ophthalmologist and nothing good was ever done to help me nothing but a big fat bill ! Horrible! And now as simple as my optometrist Dr Demer referred me to see Dr MACINTYRE !!!! Some meds and the right care! I have not had any of my eyes issues! None! "Knock on wood" since I seen him! I have chronic health issues and I thought it was due to all of that! But Dr MACINTYRE said I have Dry Eye! And hands down I recommend him 1000 percent! Great Dr!

We just got done with our new optometrist, Dr. Rehal at DeMers Family Vision Center. She gave me…read morethe most comprehensive exam I have ever had. I am today years old when I learned that my eyes are misaligned. This is why I get motion sickness! This office is beautiful and it's staff is truly friendly, from reception to back office to the people who help you with frame selection. You can also see a cohesive work environment amongst the employees. I highly recommend this office if you're looking for an eye doctor.

Talk about integrity. They refuse to accept me as a patient because I am not a good candidate; my…read morevision is excellent, not as good as it used to be, but not bad. Not only did they tell me my money was no good there, they took the time to demonstrate why their procedures would not impress me. I highly recommend Nevada Eye Consultants for their honesty alone, and I look forward to being a patient in 10-40 years! In the meantime, I will appreciate the vision I have, and not focus (pun intended) on the vision I have lost.

Very good care. Clinicians are vwry professional and friendly. Thorough eye exam with state of thw…read moreart equipment. Beautiful office and very busy

After a multi year hiatus, I've found my way back to Dr. Winkelman, the "Costco" eye doctor, and…read morelet me tell you, I'm so happy with my decision. To be honest, I wasn't planning to ever leave, and only did because I thought they didn't take my insurance. So when I learned my eye doctor couldn't see me for my annual appointment for 3 months, I immediately checked back here and found both availability AND that they accept my insurance, so I went all in. I love the convenient location, fixed pricing for exams, ease of applying my insurance and the convenience of Costco optical right outside the door! Office is kept clean and comfortable. My appointment was right on time and the doctor was very efficient with the time. He offered good information about my eye health as well, and went one step further to share how he is able to support his patient's in the cast prescriptions, supplies, etc. run up sooner than anticipated. I'm super satisfied with this decision and experience. As far as I'm concerned, seeing this eye doc may as well be called a life hack.

I love the doctor, very great at what he does, but the receptionist itself I'm not too sure about…read more I work at the hospital, and I get it, everyone gets busy, and not everyone knows how insurance works in every area of things (dental, vision, health, and so on). So I called and asked what I paid for, not knowing it was my copay. I should have asked the first time before paying it ( my fault), and the receptionist that I spoke to explained to me what it was about. I asked to please cancel my contact sample. April 15, I called again and left a voicemail asking if I could please order contacts and see if I could just get the sample while I wait for my regular contacts to come in ( that's what I left on the voicemail). Then the same receptionist called back. And stated to change my voicemail to something that I didn't say ( I still have her voicemail), so I did go ahead and tell her I did not say that to please listen to the voicemail again. do mind this receptionist is rude not only when the first time I spoke with her but the second time around. I remembered her voice. If they have a voice recorder, I need them to listen to every conversation we had so they do not think I'm lying. I don't act rude to people unless they have a rude attitude. I hardly can go to Costco because one, I work at the hospital, and two, I have chemo treatments. This is why I called and see if she can help me. That day I called, I even asked if she can please print out my prescription and if she can please see if I can get a sample so when I have a chance to go in, I can pick them up. And she said yes. ( because what I'm wearing is my last pair) I never had a chance to go back for a while, and when I went to the optical department after work, a young lady there who was nice enough to try to help me to see if I had any prescriptions there, she said no, and no samples as well. I told her I spoke with the receptionist on 4/15 telling her that I'll stop by to order prescriptions and pick up samples. I even showed her the voicemail. So that lady went to the dr office to get my prescription paper, including my clear one, hoping she can ask the doctor to approve the clear one for me since she's the receptionist, but no, she wrote it instead (because I have Stigmatism ) The young lady came out and she said they don't have samples because it's every 6 months they order. I was so upset because that's not what the receptionist said to me when I spoke with her. When the receptionist came out she couldn't even look at me in the eye or talk to me to explain that the lady at the optical department was the one who had to talk to me. I won't make a scene I'm not like that. I just need her to explain what happened to her conversation with me on 4/14. (Still have that voicemail). I am just very disappointed. When I know I'm wrong, I say sorry. But I'm not going to say sorry. I've worked with people like that who act so nice in front of doctors but to other patients/staff they are rude or even talk behind each other and I can't stand those people. I can't tolerate that. Please listen to the voice recording if you guys have before thinking I'm a rude patient. Thank you

As I was going to my appointment I literally couldn't find the place as it doesn't have any signage…read morewhatsoever except for the sheet of paper on the back door with handwritten name of doctor First red shady flag I walk inside the place is nasty Like a 1980s welfare line Another shady red flag Went filling out the paperwork which the lady at the desk help me fill out as my medical conditions wouldn't allow me to complete them alone And again verified that I am on Medicaid with no income and cannot pay for anything Medicaid doesn't cover and is this office visit covered completely I was informed yesterday was 2 weeks later I received a bill for $35 refraction Which Medicaid doesn't even cover because it is non-medically necessary I have glasses I have a an eye doctor for my glasses which is in my file And all they say is it's standard and it's in the paperwork... I was very clear and precise that I cannot pay for anything that is not covered by my insurance and I was assured everything was covered now it's That's the way it is you owe us When I called and said Go ahead and do what you're going to do Don't waste our time Don't harass me just take me to court and we'll see a judge we'll let them decide... Whoever goes there after reading this know that you were warned

Now located in the only Sierra Animal Hospital building, no longer Silverado…read more The one star review is not a reflection of the customer service. Their patient facing services are done professionally and with kindness and care. However, their attention to detail lacks. First, they are listed on my insurance website as an in network doctor. When I arrived and got through my appointment and was then looking at frames, they told me they do not take vision insurance. This was not communicated to me prior to my appointment, thus resulting in a larger fee than I should have paid for my standard co-pay. Second, I did not order frames through this doctor office considering the price was a little high for off brand. I instead purchased glasses online with the prescription that the office provided me. When I received my glasses from another company, they were horribly wrong. They gave me double vision and made me feel as though I was cross eyed. I confirmed the prescription that I entered online for the glasses with the prescription provided to me by the doctors office and everything matched. I called my previous optometrist office and obtained my last prescription given to me about three years ago. That prescription was significantly different from the prescription provided by this doctors office, more so than a typical decrease in eyesight or graduation of vision, the numbers were severely different. Not to mention when I arrived for my appointment I was shuffled from one room to another to another and back again because the assistant giving my eye exam could not see properly in the lighting. I question whether or not they are skilled enough to be performing eye exams and I'm glad I was not dilated at the time.

The minute I can in they were smiling and welcomed me in. They never pressured me into buying…read moreanything I didn't want or needed I highly recommend going there when you need your eyes checked or needing glasses

We've been here many times for Drs appointment and glasses. Serviced by different reps however,…read moreGina is always nice helpful and pleasant to deal with. I had to exchange my daughter's glasses and she helped adjust mine. I highly recommend Gina and her services here !

I've been a patient of Dr. Dennis for years, and now my daughter is too! I've had multiple traumas…read moreto my eyes over the years, and Dr. Dennis has always been so patient, kind, and genuinely caring. She has a way of making me feel comfortable and at ease, even with all the insecurities I have about my eyes. She truly listens and makes every visit feel comfortable and positive.I recommend her every chance I get because she is absolutely fantastic! I'm so grateful to have her as our doctor!

Dr. Dennis is an excellent optometrist who gives you an extensive eye exam. She gave me one of the…read morebest eye exams I have had and then referred me to a specialist when the pressure in my eyes were a bit high which can lead to macular degeneration. She takes quality time with you to explain what she is doing and why vs., going beyond the usual eye exam I have had in the past. I recently renewed my drivers license and was able to have her fill out a vision form which I submitted in lieu of taking the vision test there, which shortened my appointment time at the DMV. I would highly recommend Dr. Dennis to anyone who is looking for a qualified optometrist in the Reno Sparks area. She is friendly and very accommodating with an office staff who are friendly and efficient as well.