I rarely write negative reviews, but after a year of dealing with this sofa, I feel other buyers…read moreshould know about my experience.
From the beginning, the seat cushions have been much too soft and have never provided proper support. When I sit on the sofa, I sink deeply into the cushions instead of being supported. The lack of firmness causes my hips to drop, leaving my lower back unsupported. It has become so uncomfortable that I have gotten up with significant back pain, and on one occasion I was literally doubled over after sitting on it.
The company has replaced the foam cushions twice, but neither replacement solved the problem. The sofa continues to sag, and the seating support has never been what I expected from a new piece of furniture.
The most disappointing part has been the lack of a permanent resolution. After multiple repair attempts, I expected someone to take ownership of the problem, thoroughly inspect the sofa, determine whether the issue is the foam, the cushion construction, or the support system underneath, and make it right. Instead, I still have a sofa that is uncomfortable to sit on despite repeated attempts to fix it.
A sofa is a major investment, and I expected it to provide lasting comfort and support. Unfortunately, that has not been my experience. They have not stepped up or reached out to me to resolve this matter.
I see that David L, the owner, stated 'glad to make your shopping experience pleasant. We look forward to seeing you again.' Well, my shopping experience wasn't pleasant and they made no attempt to rectify the problem and they definitely won't see me again.