Not sure what happened to this company; they have went way down hill. I was a customer for nearly a decade. This May, my yard got creamed by a storm...trees and branches everywhere. Several companies stopped by and quoted the job (for less than I ultimately ended up paying in total) but I sent them away as I was a loyal customer to Roberts. Wow, was I wrong. Roberts took 12 weeks from their initial "emergency" visit the day after the storm to make a visit to my house and begin remediation. No communication or false communication coming from Roberts regarding scheduling the entire 12 weeks. BTW, on the emergency visit, Robert showed up, chopped up a log that fell on my drive and moved the wood to the side of the drive. When I initially called for the "emergency" visit, the tree on my drive actually hadn't fallen yet. I did not think I was ordering emergency work. I thought I was getting in the queue and all the yard cleanup would have started and ended in one visit. Anyway, 12 weeks later, he returned after countless calls from me. He charged me more than half of what the companies that cold called me quoted and only did a a third of the work. He called a few weeks later to tell me I owed him for that work. He claimed I owed for six hours (approx $225/hr) meanwhile the crew spent an hour picking up the wood from the emergency visit. When he called he also scheduled another time for his crew to come out and finish the work. The agreed upon date came and went with another no show! He is completely unreliable. This is totally unprofessional especially to a loyal customer of nearly a decade. I called another company and they came out the next day. Robert just called...asked if I would meet up with him to pay him. I told him to send an itemized statement. I plan to pay him what I owe him. I also plan to call the IRS and provide copies of the checks I have written out to him personally. If Robert's can treat a loyal customer like this, how does he treat his new customers? Seriously, save yourself a load of frustration and a lot of money, don't use this company! read more