This is by far the most rude, and least professional business we've ever used. He did not hold up to their word, he called us names, like "feaking yankees", he said some incredibly mean and unprofessional things to us. He's hot headed, and it's been said numerous times that he is thriving off of the good business his father established and he took over.
He said that because we upset him by asking if the work was done correctly and saying it's important because of many of the reviews we are reading and the fact that we have three babies in the vehicle, that our car was in his custody now and he was going to charge us whatever the heck he wanted to and we had to pay it or we would not get our vehicle back.
He didn't get the vehicle in when he said he would and closed up shop without notifying us. My husband had to pay our plumber to get to work the next morning, as we are new to the area and do not know anybody. The only reason we went to him and not our previous mechanic was because he ensured us he would have the vehicle in That Day.
********He said that we would not get charged as agreed upon unless we took our bad review down. He still overcharged.*********
He's called us numerous time back to back when we've messaged him confronting him of the damages done to our vehicle while in his custody, and harassed us. We have phone log attesting to this.
*******POSSIBLY THE WORST OF ALL, they in fact DID cause damage to our vehicle. When driving off his lot the day the work was completed, our vehicle began to shake all over the road. A bunch of lights came on as well.******** We found out days later that not only did they barely hand screw in the bolts on our wheel bearings which had practically fallen off, but they also broke our vehicle sensor, which is accessed thought the wheel bearings. Additionally, we had to replace two wheels which were recently put on due to damages done as a result of the bolts not being screwed in.
We have paperwork from several mechanics, one of which we say who the day before going to him (they ran a full diagnostics, no lights on, no issues with vehicle), and the mechanic we saw after leaving Roberts, both attesting to these facts. He refuses to pay for the damages, he's fought us every step of the way.
RUN FROM THIS MECHANIC if you value your and your families safety and money. It might sound like I am over exaggerating, but I have actually left so much out of this review. We would be here all day if I mentioned all that he's done and said to us. We have sought legal aid in this matter as well as contacted the BBB and Attorney General.
Long story short, I suggest you save yourself the headache and money and go elsewhere! read more