After looking at and finding major problems with several cars we finally realized his standard…read moreanswer was "Really?" Really you missed 2 inches of water in the back floorboard? Really you didnt know there wasn't a single drop of oil in this one? Really you didn't see that flat tire? Really you didn't know there was a 10 inch hole in the trunk? Really???

Took our vehicle in because of a transmission shudder feeling was going on. They had our chevy for…read morea entire day. I walked in the next morning to check up on the service and they said, oh we were just about to call you. The problem with the vehicle was a computer reset had to be done to the transmission which should have only taken a few minutes. The cost for service was only about 100 bucks and the labor was another 100 bucks. I find it hard to believe their service staff makes 100 an hour so it obvious they are marking up labor charges as well. Total time of repair was 1 hour. So why did they have my vehicle the entire day? So now they want to open up the transmission to check things out. I called a transmission shop and they said to have the error codes reset AND flush the transmission . The other shop said this is common practice to reset and flush which was not done. I did consider taking the vehicle back to Duncan but I dont fell the proper diagnostic was done in the first place.

Purchasing a vehicle can be a daunting task. The time spent doing your research. Deciding on the…read moreright vehicle, color, options, etc. Talk about a headache! Then off you go to the dealership to face the sales person. Major migraine time! Not the case with the folks at Duncan Family Automotive Group! Judy Jones, the sales person who helped us, was wonderful! She was honest and upfront about everything. We did the test drive and got down to the business of the numbers. We were very pleased with the final deal. Once all the paperwork was completed, Joe, Judy's husband and fellow sales person, showed me how to operate the technology package. IE: blue tooth for our phones, the radio, that pesky clock, etc. I was truly appreciative as technology is not necessarily our thing, just ask our kids. When you go, be sure and say "Hi" to Mark and Rooster. They were both helpful in this adventure. Major THANK YOU to the entire team at Duncan Family Automotive Group! We will definitely tell everyone who sees our gorgeous Equinox about you all and the wonderful service you provided! Lastly, we will remember these fine folks when we are in the market for another vehicle.

Jerry just showed up in record time to help us out!! Their AAA service is great ! Our tire blew on…read morethe freeway! He made it to us long before Good Sam could have!! Amazing quick service! Thanks Jerry! And Mike (as in St Michael)

Not sure what is up with Yelp these days. They feature a lame review for this business from a…read moreconfused individual indicating Mike's is a used car lot (which it isn't) while hiding 8 positive reviews that are actually quite relevant! Mike's body shop is a rare gem in today's world where many body shops are bought up by large chains (i.e. Caliber Collision) and operated without any pride of ownership. Mike Brown is not only intelligent and extremely capable- he truly cares about his mechanics and his customers and he puts in long hours himself to ensure everything runs smoothly. We limped our truck an extra 25 miles to get it to Mike's and we're so glad we did. Now it runs like a dream!

This business is closed. The building is for sale for $275,000. It has 3 bays, one of them…read morelarge enough for 2 cars and can accommodate height of a school bus or an RV. There are 2 car lifts. The business was very successful until the owner retired. It is heated with a used oil furnace. There is no A/C. This location has lots of potential and can be used as a car repair shop as it was or can be turned into something completely new. The building Is on a corner lot and on one of the main roads in Harriman,TN. For more information you can email me at LKB1816@gmail.com or call 865-919-4785.

I truly appreciate Brian Henderson & Will for their attention to detail & willingness to answer all…read moremy questions which made this process seamless! We arrived right before closing time, and they did not rush us! The entire staff was welcoming. They explained the features of the car, went over the carfax, and agreed on fixing a cup holder that was malfunctioning without haggling. Their patience & expertise made all the difference! We commend you for your exceptional service!

Absolutely game changer in used cars. BEST price around, the nicest people to deal with, and I was…read morecompletely comfortable without feeling any pressure at all. SO much better than any other experience in a long time. Will was wonderful to us!!! Ask for him! 30-day best price guarantee is marvelous!

We paid for a big wash and wheel. And that's exactly what we got! The staff scrubbed our truck down…read morereal squeaky clean!! We were very impressed, most places don't put too much effort into getting those bugs off the grill but Surf's Up did. We recommend!

I think it's the best wash in town always great people and great fun and always great serviceread more