Shoutout to Breanna and Matt!…read more First time we came was for my cousin in laws lexus, I sat in the back seat and Breanna had a conversation with me while we waited for things to get done with. Very quick and detailed process as they told us everything they were doing as they were doing it. Second time we came was today, no breanna which was dissapointing since we had JUST missed her! Last time we came we talked about bringing my husband and I's car to show her. They assisted our car with a quick oil change, then Matt took out our air filter and showed it to us. It being our first car my husband asked if he could see where he puts it back in and matt nicely guided my husband step by step how to incert it back in our car and even gave us reccomendations on which one to buy. It was all around an amazing experience, and the quality of care was suprising considering the relatively bad area the shop is in. Thank you to everyone that helped us, we'll be back for sure in december for our next oil change!

Great service. I was missing a few screws from the splash shield underneath and they replaced them…read morefor me. Thanks

They did a great job, informing me of problem and took care of it. Friendly staff. Thank youread more

I've had my car there 3 times for service since they first opened their doors a few months ago. In…read moreeach case, I was totally satisfied with the quality of the work done. The first time, I had a coolant leak and the mechanic actually SHOWED me where it was leaking. Actually seeing the problem with my own eyes when the car was on the lift immediately made me feel that they can be trusted. They fixed that problem, did some other overdue maintenance work, and the car's been running much better now, zero problems. The only minor problem I had was that I asked for the parts to be returned to me, and they weren't. That really wasn't a big deal since my driveway isn't full of coolant spots any more. I thought the price for this repair was entirely fair. The second time was a problem that couldn't be duplicated when I was driving it while the tech was in the car with me. Ah well... They didn't charge me for that visit. The most recent visit was exceptional. I managed to get the end of a gas funnel stuck in the neck of my gas tank. This caused all kinds of problems when I'd fill up with gas at Kwik Trip. I tried to fish it out myself, but couldn't. I brought it to the dealership, and they told me they couldn't see it or get it out after allegedly scoping it out. The dealership charged me for that visit. I know they have bills to pay, so I was OK with that. On a whim, I brought it to the new Meineke (formerly Pope Autoworx). I told them what happened and that I wanted them to try to get it out, but I'd pay for an hour of time, no matter what. I told them that I wanted to save the part so I could see it. Well... THEY GOT IT OUT!!!!! The dedication, time and effort that they showed me in actually FIXING this problem impressed the hell out of me. I do my own oil changes and brake jobs, but for nearly everything else, this Meineke garage will be my first call.

I asked for the special oil change and they charged me for the synthetic oil change. I didn't…read morenotice it until I got home. After getting home I contacted them and they offered a free car wash. I checked with the BBB and they have a habit of overcharging. Then I went back through the years and they have been doing this to me for years.

Scott and his colleague I didn't catch his name were awesome! I worked all night. Long overdue for…read morean oil change. You get it. It happens. ANYHOO, Quickly, clearly, and courteously explained to my tired a** at 8am on a Sunday exactly what they do in a like 20 seconds (first time here) and I got an oil change and air filters changed. Price was good but the service was amazing. Excellent guys. Great stop.

They are no longer doing emissions testing at this location. I called to ask about emissions…read moretesting and the guy was friendly on the phone.

Most I got out of being a manager at Valvoline was 5k out of a bonus of making money but I only got…read morepaid 5k because of the fact that they don't change your wage to get the money you deserve. instead they pay you your bonus instead of your regular pay so they don't have to pay your regular wage and try to convince you that since you made your bonus it's okay you to onlu get paid your bonus and not your actual wage on top of that. being understaffed and working 60 hours a week doesn't mean you desire. your regular check to be expsounded from your regular work life

Quick easy oil change. Both young men that work there were nice and got the job done.read more

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Franklin.

I can't say a 5-star rating can be given for every Firestone in the area, but I will give one to…read morethis one due to its manager, Tom. Like every business right now he works closely with his team and even when they are spread thin he will jump on the line and start getting his hands dirty to keep things moving and getting vehicles in and out. He takes the time to explain the "why" for things when he is doing evaluations on your vehicle, especially if you're not a car aficionado. He is trustworthy, fair with pricing and wants to build a long-term relationship when helping with your vehicle, so that you keep coming back through your years and your cars. He's also always very responsive and often handles the phones to make sure he's understanding your needs and asks lots of good questions to make sure to try and diagnose some things ahead of time before you bring it in.

made appointment for Wauwatosa Firestone 10/27 @9am. Went to pick up car at 4:30, (they close at…read more6), and car was not even worked on. Attendant say they were having staffing problems. If the attendant said we are short staffed today, I would understand and found another Firestone dealer. Not happy, but will try one more time....

Well, came in here for Emmisions testing. They don't do that here. But, this is my first time at…read morethe establishment, and it was clean, easy to enter, and the staff was attentive and friendly. Besides informing me they don't offer that service, I was redirected. So I'm here to share the tip I was given and would be a lifesaver to anybody else who's sees this. Go to www.wisconsinvip.org to actually get a list of places that emissions testing most local to you. Save yourself the headache,gas,and time trusting google to narrow it down to you to anyplace that services a car.

I won't come here again, they took a week to tell me they can't hear the noise I asked them to…read morediagnose. When I got in the car to leave, I heard the noise immediately. I also asked them to change my transmission fluid as recommended in the owners manual & they just forgot about it. When I picked up the car the guy acted like he didn't know I asked for that. I guess they only want to sell new or reman transmissions. As an engineer I know the #1 reason transmissions fail is a lack of maintenance. They told me to leave it until it fails! What a waste of time. At least they're somewhat honest & didn't charge me.