Ismael and Morgan were extremely helpful as we dealt with a total loss car accident. Another driver…read moreran into the rear of our vehicle while my son was stopped at a light. They both helped assist in making the process go smoothly.

I have tried to resolve an insurance issue with this man and his office staff for years. They are…read morepolite, say that it's taken care of, then nothing is done. I finally got tired of dealing with them and went in person to my local State Farm Agency. I explained my problem and asked if I could please move my policy to their office. Before I could do this, I had to have Mr. Cantu's office release and transfer my policy . I asked the local agent to call them, hopefully, to get something done. Mr. Cantu became defensive AND rude to my local agent. I was in the office listening to Mr. Cantu's unprofessional response. I then called him directly, from the local agents office, a Mr. Cantu gave me an apology for his people and admitted they had not handled things well. Then he lied to me saying everything was taken care of and he had transfered my policy as requested. Since no one in his office asked where I wanted the policy transfered or to which agency, that was a lie Because he refused to do as asked, it took another week of waiting for paperwork to go through channels before I could have my account moved. There is more to the story but it's too much to include here. Don't do business with this unprofessional lier. I am escalating this with State Farm. No one should be treated like I've been treated.

Bel and the team at Heaton Bennett did an awesome job finding coverage for my niche business. I was…read morein a rush to bind a new policy and needed the usual rush on a COI as well. Bel was super helpful and the COI support staff were proactive and helpful a well. It's been a while since I've received a "concierge" level of service and it's great to know Heaton Bennett is willing/able to be that kind of partner. Highly recommend this team.

I called Progressive for an area agent, because one of the three policies that I was looking to…read moremove over from State Farm required an agent. Ray, and unusual man, picked up the phone. I told him exactly what I was looking for, and in all honesty, he acted like a total scam artist with regards to fees that they charge outside of the actual insurance cost I wanted a quote on from Progressive. He was very rude, and again, oddly dishonest. You should run from these kind of people.

Esta agencia la recomiendo 100% , excelente atencion condocimiento de seguros , si nesecitas una…read morecotizacion commercial para tu negocio o seguro de auto personal , puedes Llamarlos con confianza Ellos te ayudan paso a paso en el proseco de estar asegurado.

From the owner: Proporcionar soluciones de seguros que protejan el patrimonio y bienestar de‬ nuestros clientes,…read moreofreciendo un servicio excepcional, productos innovadores y el‬ respaldo necesario para enfrentar los desafíos con tranquilidad y confianza‬. Ser la agencia de seguros líder y de preferencia en el mercado, reconocida por‬ su compromiso con la excelencia, la innovación y la cercanía con nuestros‬ clientes, contribuyendo a crear un futuro más seguro y próspero para las‬ personas y las empresas que confían en nosotros.

I was looking to switch Auto Insurance, and fortunately, I called Austin Insurance Group and talked…read morewith Dan, who is stationed at the Domain location. Dan went above and beyond to make sure I understood the auto insurance jargon and explained it in detail. If you need a company that will take the time to thoroughly talk through the information, please give Dan a call. He is amazing! https://www.aigtexas.com/

OMG, These people are amazinggg! They helped save me money…read moreon my Auto & Renters policy. They explained all the coverage's to me and helped me pick what was best for me. I highly recommend using Austin Insurance group as your Insurance Agents!

Becki is the best. I was referred to her from a friend of mine at church I think about 3-4 yrs ago…read more I'm a senior citizen, and sometimes we tend to forget/ blend things. She has always made sure to stay on top of my insurance to make sure that I was always covered. And always a pleasure to talk to while ( she) was taking care of the business necessary to keep me updated and correctly insured. She is a blessing.

When I had gotten my six month renewal for my auto insurance, I was floored by the amount…read more Considering I barely drive any more. So I decided to look around to see if I was getting the best deal. Jumped on Yelp for insurers in my area with high ratings. Went onto their site and filled in request for quote forms and waited. Out of five, two waited a week before sending me a follow up. One was rather high also. And two were very reasonable. Linda at this location not only send me a quote but followed up with a call to ask me a few questions. Those questions lead to a discount. After a couple more calls back and forward, my final cost was less than half the price of my current insurance. I gave them my credit card to cover my auto and home insurance. A few days later, I get paperwork to sign and decided to drop them off personally. Got to meet both Linda and Becki, very pleasant women. I will update my review after I make any claims

The GPS doesn't lead you directly to this location so I had some difficulty locating their office…read more It is located near the Japanese restaurant, so turn left and you should see their AAA sign. There was hardly anyone in the office due to the pandemic and it looks like they took the necessary safety precautions. I drove here with the intention of getting my passport photos done which was a quick and easy process. I only had to pay $8+tax for a copy of 2 instant ready passport photos. No appointment needed and they can provide passport renewal forms as well.

If I could leave zero stars I would. What is the actual point of paying for a service to receive no…read moreservice/bad service??? Every time I have used AAA it has been impossible to get in contact with a real person and it takes hour and hours to actually get service. They left me stranded on the side of the road at night as a young single woman in the middle of nowhere. Said they were sending a tow. After 2 hours of Waiting without hearing from anyone at AAA and no one showing up, I was finally able to get in contact with someone and they said that actually no one was on their way way to help. I was out there for 5 hours before someone came and he couldn't even help bc his town truck was full of cars already. AAA is useless. Also recently was having battery issues and it took 3 hours for someone to come help. With the Tracker saying 50 mins for help to arrive the entire 3 hours. Finally got in contact with an agent and the only thing they told me was that I would get a text when someone was on the way. Actually the worst service I have ever received

I wish we would have read more of these reviews before choosing this agent. We sold our car and it…read moretook them almost two months to remove it from the policy, then to make up the difference, they changed our renters policy to a homeowners policy (which costs double). Any attempts to get a change or a call back have gone unanswered. Seriously considering leaving State Farm altogether if this is the kind of behavior they allow from their agents.

My insurance agent was so helpful! They customized a plan for me that was so amazing I didn't even…read morerealize the different things I could get coverage for and at such a great price! I'm truly happy with my decision to work with State Farm (:

We've been with Brent Allen State Farm for years and have always had a great experience. They've…read moretaken care of our home and multiple vehicles, and Brent and his team have always been friendly, helpful, and easy to work with. It's nice having an agent we know we can count on. Highly recommend!

Brent Allen is the man! He's always available when I have a question and has done an incredible job…read moresimplifying insurance and making the entire process easy to understand. Instead of insurance feeling confusing or overwhelming, Brent takes the time to explain everything clearly and makes sure I know exactly what I'm getting. He's responsive, knowledgeable, and genuinely easy to work with. I highly recommend Brent and his team to anyone looking for a great State Farm agent!

John Murphy is a fantastic agent, and provides stellar service to his customers. Office staff…read morealways responded right away and was always easy to contact, whether it be by phone, email, or text. Once I was out of state trying to get a car released from impound but needed insurance on the vehicle to do so. This was 5:00 pm on a Friday afternoon!! I called John Murphys's office and within 10 minutes, they were faxing me proof of insurance on that vehicle at the impound lot!! Truly amazing!! Not pushy or always trying to sell you more coverage. Rates were always reasonable, even after my multiple at-fault accidents. We had a good 5 year run but unfortunately, all good things must end eventually. I would 100% give him my business in the future.

I have been with John Murphy's agency for at least 10 years and I don't have one complaint. Any…read moretime I have a question or concern, they are quick to respond and even quicker to rectify the situation. Claims are processed quickly and simply. This is the best insurance agency. Even though my rates are high , the value and service are superb.