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    Robert W O'Leary, MD PC

    5.0 (2 reviews)
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    4 years ago

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    People searched for Pain Management 170 times last month within 15 miles of this business.

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    Brookhaven Gastroenterology Associates - Dr.  Steven Zucker and his assistant nurse Claudine,  went above  and beyond their kindness, understanding and empathy. I highly

    Brookhaven Gastroenterology Associates

    3.7(47 reviews)
    0.5 mi

    I cannot recommend this office. My experience left me seriously concerned about its organization,…read moreprofessionalism, and, most importantly, patient safety. I arrived at 10:10 for a 10:15 endoscopy, as scheduled by the doctor's Brookhaven office. After checking in, I was asked to schedule my follow-up for the RESULTS--at the end of September, even though it was early August. The front desk appeared disorganized, with paperwork piled up, and staff openly discussed another patient's medical status, procedures, and tests in front of us. I found this lack of discretion troubling. After waiting thirty minutes, I asked when I might be seen. I was told that my procedure was scheduled on their books for 11:30. Having an hour-long drive back to Sag Harbor in summer traffic, I decided to leave. Minutes after my husband and I left, I received a text asking me to come back--they would take me immediately. In the meantime, I had taken a few sips of tea after fasting all morning. When I told Dr. Singh, he asked whether I'd had a sip or a cup. When I said closer to a sip, he told me I would be fine to proceed. He seemed rushed, tense, and distracted rather than reassuring. Fortunately, I also told the anesthesiologist, clarifying that it might have been more of a gulp. He advised me not to have the endoscopy because of the risk of aspirating fluid into my lungs--a potentially serious complication. Also, based on what I observed, I wasn't confident that this facility had the staffing or resources I would want available in an emergency. This was especially concerning because Dr. Singh had just told me it was fine to proceed. My husband and I independently had the same impression: the emphasis seemed to be on moving patients through rather than attentive patient care. Final word: I did not feel safe or confident in this environment and will seek a new doctor.

    Between the office staff not being able to schedule correctly, the PA April B. And Dr. Baja always…read morebeing busy, I would never NEVER recommend this place to anyone needing gastrointestinal medical services. They gave me 4:30pm appointment and told me to arrive 10-15 minutes early, by 5:05pm I asked when could I expect to see the doctor? The nurse looked bewildered and said the doctor hadn't even reviewed my chart yet. Mind you this is a post surgery check up and other issues. SERIOUSLY DISAPPOINTED. THIS ISN'T THE FIRST TIME I FELT LIKE IM BOTHERING THEM BY SHOWING UP THERE. Really disappointed and disgusted. Care Quality is a big Zero

    Robert W O'Leary, MD PC - painmanagement - Updated October 2026

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