I have been a patient of Dr. Okoro since 2019, when I lived in Allen, and I want to start by making…read moreone thing very clear: Dr. Okoro herself has been an outstanding physician. She is down-to-earth, attentive, personable, and has taken very good care of me over the years. I have recommended her to others because I genuinely believe she is an excellent doctor.
Unfortunately, my experience with the office staff and overall communication has become increasingly disappointing over the past few years. I am not someone who typically leaves negative reviews, and I have overlooked previous issues because of how much I respect and appreciate Dr. Okoro. However, there comes a point when repeated poor communication and a lack of consideration for a patient's time can no longer be overlooked.
Today was ultimately that point for me.
I had a virtual appointment scheduled for 11:20 a.m. By 11:30, I had received no link or communication, so I reached out to the office myself. I was told that Dr. Okoro was running behind, which I completely understood. Doctors run behind, emergencies happen, and schedules change. My issue was not the delay--it was the lack of communication that followed.
I continued waiting with no link and no proactive update from the office. By after 12:00 p.m., I still had not received anything. Had I not contacted the office myself, I have no idea how long I would have continued waiting. I was eventually contacted about changing my appointment, but at that point I chose to cancel. I have a professional schedule, meetings, responsibilities, and commitments just like everyone else. A patient's time should be respected as well.
What makes this especially disappointing is that this was not an isolated incident. I have experienced similar communication and scheduling issues before, and even people I have referred to the practice have expressed similar concerns. When I first became a patient years ago, the office was smaller and the communication was excellent. I cannot speak to what has changed operationally, whether it is scheduling, staffing, or patient volume, but the difference has been noticeable.
After several years of trying to overlook these issues because I genuinely love my doctor, I have finally made the difficult decision to find a new primary care physician. That is unfortunate because Dr. Okoro is truly a wonderful doctor, and leaving her care is not something I wanted to do.
I would still highly recommend Dr. Okoro based on her ability, bedside manner, and the care she personally provides. However, prospective patients should be mindful that communication and scheduling consistency with the office staff have been an ongoing concern in my experience.
I sincerely hope this feedback is taken constructively because an outstanding physician deserves an office experience that reflects the same level of professionalism and care that she personally provides.
