Our Preferred experience with Preferred Rate during the loan process for the buyers of our home was…read moreextremely frustrating and costly. What should have been a straightforward transaction turned into a drawn-out ordeal that lasted over 40 days due to mismanagement, poor communication, and a lack of accountability. Key Issues: 1. Unacceptable Delays: Despite assurances that the loan was "clear to close," the process dragged on for weeks. This led to multiple missed deadlines and forced us to repeatedly extend rate locks, jeopardizing our own contingent purchase. 2. Lack of Accountability: Communication from Chris Lekousis, VP of Operations, and his team was vague and inconsistent. We were given conflicting information and left without concrete timelines. The team failed to address critical issues in a timely manner, requiring us to step in to advocate for progress. 3. Significant Financial Impact: Due to Preferred Rate's delays, we incurred over $3,000 in additional costs, including: 1st Rate Lock Extension: $750 2nd Rate Lock Extension: $375 3rd Rate Lock Extension: $375 Storage Fees for Belongings: $577 Option Money Paid to Sellers: $1,000 4. Prolonged Stress: The process forced us to live without our belongings for weeks, caused unnecessary stress, and left us scrambling to meet deadlines for our own purchase. he 40+ day delay and lack of professionalism demonstrated by Preferred Rate caused undue stress, financial loss, and significant inconvenience. Despite repeated follow-ups and clear communication of our concerns, the resolution has been inadequate. We strongly discourage others from working with Preferred Rate and recommend seeking a more reliable and professional lender.

I attended Preferred Rate's first-time homebuyer seminar last Saturday. I heard about it via a…read moreflier at an open house I went to in Oakley. These seminars are held on the second Saturdays of the month. I am in the early stages of planning to buy a home. I know some things, but definitely not everything and was looking to learn more. The seminar was very helpful with Rob in attendance who answered my questions about the loan process. He explained the different types of loans, programs, and everything about the process. They also had a realtor team in attendance to help explain more about that side of things. I would encourage those looking to be informed on the loan process to attend one of their seminars. I appreciated their time!

We have no words to describe how grateful we are to have worked with Shelly and the Delta Lending…read moreGroup team. Shelly is the most caring, kind, sweet, and selfless person you could ever meet. The process of buying our first home couldn't have gone as smoothly as it did if it weren't for her! From the moment we began interaction, until the final day of closing, we felt the love and support from Shelly and her team. She recommended an awesome agent (Patricia Zuniga) and worked really hard together to ensure everything was taken care of in a timely manner. Thanks to their due diligence & determination, we were able to close two weeks ahead of schedule! Thank you from the bottom of our hearts, Shelly! You're a rockstar! EJ and I are blessed to have worked with you and your team!

Extremely professional and would recommend shelly. Very prompt and attentive. I'll certainly use…read morethem for future financial needs.

I first came to Stonecrest Lending for my home mortgage. Laura is very nice and calls back…read morepromptly, or emails quickly. When dealing with the housing market you have to be on top of things as percentage rates fluctuate constantly. Julianna is also very nice. I emailed her the most when it came to what documents I needed to send them. I have since refinanced twice now with them and am happy with their service. I was able to turn my 30 year 4.25% loan into a 17 year 3.75% loan. I highly recommend them. They also have special veterans loans and special veteran parking out front.

I am one Vet well pleased with the services of this well managed company. They treat you with…read morepatience as you ask the many questions of your program and promptly follow up when they are unsure of any answers. They stay in touch throughout the year with a timely card or email to stay connected for revisiting moments where it may be optimal to take advantage of market conditions as I have this week with a second re-fi within a year that dropped my monthly payment down another @ $400 bucks. Seriously, this team of talented and committed folks have earned my trust and lifelong business. My only regret is they are not licensed to help people (and myself) in all of our United States for when it's time to move away from California...darn!

Peggy is awesome! My father needed a refi cash out on his home and since my dad is getting older I…read morehad to help him out quite a bit in the process. Since I was the go between things took a bit longer than I would have liked to get documents that were needed for the process. Peggy was super patient and very knowledgeable in the process. In the end Peggy got us a good rate and the cash he needed. Thank you Peggy!

Peggy Ann Valley and her team was Amazing to work with. She went above and beyond. She made it…read morepossible for us to purchase our first home! She is very knowledgeable, straight forward, and trust worthy. Great communication and everything was done in a timely manner! She made it so easy and we were able to enjoy the exciting process. She is definitely someone you can trust, and rely on to get you the best loan. We loved that she helped us look at the bigger picture and long term goals, making our dreams possible and more of a reality. Peggy and her team are so kind, and easy to work with! We highly recommend The Valley Team at Preferred Rate!

Excellent ongoing customer service, with multiple mortgage options at no bank charged cost…read more Excellent CD rates, and so much more. This bank is family owned and strives to give excellent services, rates and customer service.

Fremont Bank has always been professional and easy to work with. Over the years I've had savings…read moreacct, checking acct, and even a home equity loan at reasonable rates. I've been with them for years and very happy.

The owner Edward Lewis has great advice, but he is all in in for himself! He is not out to help you…read morehe is all about the Money! He plays on your side just benefit himself! I would not recommend him at all. I'm glad I caught a red flag in the beginning of our encounter, and to confirm it he was a total a** when I told him that we decided to go with another company. He's plays Dirty!! Beware!!!! Good luck!

I just purchased a home through Paragon Group Mortgage and was blown away by the flawless execution…read moreand meticulous attention to detail throughout the entire process. From applying to signing, the process was remarkably smooth and transparent. Ed specifically impressed me by his level of knowledge and ability to answer and explain all of my questions. Very punctual. Thank you Ed. I've already recommended you to a close friend of mine who will be calling you this week!

For years I was told I couldn't qualify to refi for various reasons and I all but gave up...until…read moreLiz and Land Home Financial Services Brentwood CA came along. Lots of back and forth and paperwork but Liz was on top of it throughout and able to get it done - and with great rates! Thank you Liz!

I had a great experience with Gina Butson, she was on top of all my stuff and keeping me informed…read moreof everything going on. She was so kind and had a great personality that kept things feeling light in some of the stressful times. I found the perfect place and closed quickly :) I would recommend her to family and friends. It was a wonderful experience.

This review is LONG overdue. My parents had limited time to process their loan and Jennifer was…read moreso kind and worked diligently on their home loan. She was able to get the best price and locked them into a good rate despite the market. She answered all their questions and walked them through the entire process. My parents were able to close earlier than anticipated. Thank you Jennifer!! When rates drop, we will most definitely be reaching out to you

We completely trusted Jennifer with our home and HELOC loan. She was thorough, detailed, honesty,…read moreproficient and professional. She carefully walked us through each step of the process, provided all the pro/cons and was available to respond to our questions (we had a lot) in a timely fashion. We highly recommend Jennifer for your loan needs.

From the moment we reached out, Starla went above and beyond for our family. A previous landlord…read moredecided to move back into the house, leaving us with a short window to find a new home for our family. Starla helped us right away, and we found something quickly. Her thoughtfulness throughout the process made all the difference. Since moving in, communication has been seamless. When our AC stopped working, they were able to support us by finding a solution quickly so our toddler wasn't sleeping in the heat while it got fixed. This has been a completely different experience from our previous rental, where maintenance requests would sit unanswered for weeks. Starla, Angel, and the team have made everything feel smooth and supported. We are so grateful to have found a place where our little ones can grow, and we are lucky to have such a reliable and caring team. I cannot recommend them enough.

We have lived at a home managed by Best Property for the past 2 yrs. The property was kept up well…read morewhen we moved in and every time we have needed some maintenance or something fixed, the process has been quick and easy. Starla is our property manager and she's always accessible when we have needed her