Excellent ongoing customer service, with multiple mortgage options at no bank charged cost. Excellent CD rates, and so much more. This bank is family owned and strives to give excellent services, rates and customer service. read more

Fremont Bank has always been professional and easy to work with. Over the years I've had savings acct, checking acct, and even a home equity loan at reasonable rates. I've been with them for years and very happy. read more

I was with Fremont bank for eight years nothing but trouble I took a check in for $27,000 from State Farm insurance. They wanted to put a seven day hold on it. I took the check back and they called security Jim Gilmore had a security and closed my account. He told me I had 10 days. It's froze my account and left me with no money. I went into the bank to get my money after it was transferred into my account. Had words with Debra, the bank manager. She came from behind the counter, gave me a blackeye and broke my finger. I called the police. I had a Fremont credit card in the past two days. I've had nothing but problems. I have paid it on time every single month with no problems with no warning they closed it as of March 31 and when we opened it again on April 6, I called Fremont bank to find out what happened I received a call from Jim Gilmore again today from his car, yelling and screaming at me and being totally disrespectful he said he called the Brentwood Police Department, which he did not but I called the Oakley PD, and I wrote a letter to the chairman of the board and canceled my card They're great as long as you don't cause them any problems or complain. If you do, they will make your life a living hell. read more

Working with Cathlene, I keep bugging her for 6 weeks about our loan application. She was rude when I ask her how much we can approve and she said not even 200k. read more

Had this bank to use as a joint rent payment account and they charge for everything. There's like an $18 service fee monthly if you don't have direct deposit, a fee to transfer funds to an external institution, a $30 just to cancel a check.. I've primarily banked with NFCU for 11 years and have never been charged for any of these things. Additionally, toward the end of our lease, our landlords mailbox was full and he didn't get our check in time so we wrote him a new one to avoid any issues, as he's always been difficult in the past. I didn't want to pay $30 to cancel the check so my husband moved all of our money out of this acct in the meantime and Fremont bank closed our acct... someone from Fremont Bank left me a few voicemails afterwards but according to my app, my acct was closed and I didn't want to re-open so I never called back. Do not recommend even just based on all the random fees. read more

I love this bank! Everyone here is very polite. They get to know you by name, and it is a very nice experience every time you go. Don't forget to grab some butter mints on the way out ;) read more

Great Branch! The best thing about Fremont Bank (especially the Brentwood Branch) is that there is never a wait. Long lines are never an issue. You can get your deposits, withdrawals, and bill pays done fast. Another thing that stands out to me is that the level of customer service being offered at this location. Not only are they super professional and efficient, but the people here are personable. They take their time in helping you with what you need, instead of rushing to get you out of their window (like wells or bank of america).. The bankers here are always so sweet. Even if you're only coming in for a quick deposit, they never fail to offer me some kind of coffee or water. All in all, I love this place. Banking here is always a pleasure; never a chore. read more

This update is long and overdue . This branch has really stepped up their customer service since my last review, believe me I wanted to give up and switch to a different bank before. I was being honest about how slow they were in my last review years ago. However a lot has changed, there are actually great people who works there now. Every timeI go there , there are at least 3 tellers open and I am greeted with a warm welcome. The lady in front to the right of the door (sorry I forgot her name) is just great! She helped me with ordering my card and shes very thorough and friendly. The 2 tellers to your left are great as well . Very fast friendly and efficient!. read more

So frustrating! My parents love Fremont bank so I refi'd 5 years ago understanding that there's no additional cost to refi again. Well there's no cost physically- but the emotional and stress cost is high. I refi'd in 2012 and then just now, 2014. Each time I get put through the ringer. TONs of paperwork, notary, appraisal work. And each time there are random additional requests- Employment Verification numbers, etc. It's hours of my time. I wouldn't mind if it was all at once, but the requests come in little pieces weeks apart for a couple months. So the loan takes 2-3 months to close. The service level is not good- I feel like they don't value their customers and they don't have a good understanding of what is needed upfront. I got several run-arounds, and ended up overpaying $2400, then underpaying $63.51, then overpaying $709.94. Cost wise- it's probably okay to go with Fremont Bank. Just be prepared for the headaches. I keep telling myself I'll switch banks... if I'm going to refi again, I think I will. UPDATE - the bank reached out to me to improve their services. I like that- and added a star to this rating read more

Terrible customer service and I really didn't like how I was treated in this branch. John Lewis and Deborah Willis made me feel like a liar when I told them that I called Fremont Bank over the phone and I was told I can deposit a check with my name on it and someone else's name into my account just as long the check doesn't say "AND" in it. They didn't believe me and insisted that I need to add the other person's name into my account. Deborah and John Lewis didn't even call anyone from their internal team to verify. I can understand their view regarding the situation, but at the very least they should have called their internal customer service and asked, rather than arguing with me and being rude about it. I even heard Deborah say "I don't even know who you talked to, but I don't think so." So I made a complaint over the phone and Patty was really nice to go over the complaint with me and investigated the situation. She called me back and she confirmed that my story was true; someone did tell me the correct information. My advice to Lewis and Deborah is that they should not automatically assume that their client is not telling the truth, but do their diligent to listen and investigate. I been with this bank for almost 10 years and this is the only branch that I felt disrespected. read more

This review is long overdue. I have been extremely pleased with the exceptional customer service provided by the friendly and knowledgeable staff at this branch. Always very efficient and polite. A special shout out to Saul Melgoza, who definitely goes the extra mile. Keep up the great work! read more

Disappointed that this place is closed 5 pm on a Friday when the rest of Fremont Bank in the Bay Area is closed 6 pm. Most folks work outside of Brentwood and getting to the bank on a Friday at 5 pm is almost impossible. Consider keeping your branch open till 6 pm on Fridays!!! read more

I love this bank. The staff at this branch is awesome. I have all my personal and business accounts here. I advise all my clients to open accounts at this bank/ branch. I highly recommend anyone who needs a bank account to come here with out thinking twice. read more

Very pleased with the service here. Jamiy was very helpful and patient with me. She helped me with everything I needed and more.

Love this bank! Every time I go in, everyone is so nice and knowledgable. My questions are always answered and you can't beat the great customer service! Keep it up guys! :) read more

This place is great! Awesome service! Very friendly and helpful! I suggest Jamiy Mariano to be your teller! She is quick and always makes you feel at home! Fremont bank is the way to go! read more

If I could give more stars I would. EXCELLENT customer service! ! They remember my name , my kids names and everything in between. Always friendly, helpful and courteous. Deborah ,Marlo , Jamiy and John keep up the great work! ! read more

I love Fremont Bank and the staff here amazing so nice and helpful. I wish they opened till 6 on Fridays. But, over all the best bank I have banked with very happy with Fremont bank. read more

I don't really do reviews but I can't ignore the superior service. The staff is nothing short of amazing, reliable, friendly, and professional. The environment in general is very homely. You really feel like you have your own personal banker. If you don't have an account with them I would strongly recommend you get one. If you do, I would consider this location one of the best, if not the best, Fremont Bank locations ever visited. read more

I LOVE this bank. The staff here are extremely professional and friendly. They help me all the time. I have three business accounts with them currently and will be adding a new one in the next few days. I rave about them to everyone. read more

We closed escrow on our ranch property in April of this year. Cathalene Hefner was recommended to our agent as a specialist with these types of properties. I had originally came into our purchase with my own out of area lender, however once I spoke with Cathalene I felt very comfortable and she provide much needed advice. Once we were in escrow, I reached out to her again to move forward with her as our lender since she was educated in the area we were purchasing in. She gathered all my information and got her team working on our file. Boy did they do an amazing job! From start to finish, Cathalene and her team were proactive, informative and professional. Cathalene's processor, Gregory, worked with us hand in hand to gather conditions and would provide full updates as conditions were accepted. He did a wonderful job of keeping his list updated and calling out for conditions in an organized manner. I truly am thankful Fremont Bank was able to make things happen! The cherry on top, to our surprise, was a much better rate than originally quoted. Cathalene hit it out of the park from start to finish. Here we are a few months later and are enjoying our new home. read more

I have been to several other branches & this branch has the nicest most helpful group of employees. They are always willing to go the extra mile to be sure I am satisfied with the service I receive. If you are looking for a great place to do your banking, I highly recommend this branch of Fremont Bank. Thanks for your great service! read more

To all those People out there who have gone through the Loan process with the Wells Fargo and B of A bank ,do your self a favor by trying a bank that actually has great Service skills. And is the. Originator of the No Cost Refi. Jason Gallagher is the one to call, he will help you in every step. I had no idea that this bank had this kind of service for over 50 years . Full service on all levels. read more

I am sick of this bank, I have been embarassed 6 times this week alone,because of my debit card being denied, I have called them over and over to fix the problem and they assure me it's fixed, but it keeps happening, I am done with these idiots. I have nothing against the branch they are very professional, but the customer service line that fixes any problems are worthless. read more

If you get frustrated by the big banks (Wells Fargo, Bank of America, etc.), this local bank is for you! Quick, easy and friendly service and they remember your name! read more

First, I normally do not bother to post reviews, but I felt compelled do so due to the exemplary service I experienced! In doing a Refi with Fremont Bank, I needed to open a checking account to get a better rate. So I went to the Brentwood branch to set up a checking account, Scott was extremely courteous, helpful and knowledgeable. He walked me through the process efficiently and explained all my options clearly. They even had a promo for $100 cash back for processing one bill pay ($50 min) through the new account as well as a $250 cash back for having my new mortgage automatically paid vis this new account. I did set up for both, but even w/o the $350 account credits coming, I was pleasantly surprised at the friendly efficient service Scott at the Brentwood branch showed me (and my wife when we returned a week later to add her to the account). Kudos to This Fremont Bank branch and Scott in particular. PS. I also have been very happy with the level of service and good rates/low fees offered by Fremont Bank for my pending mortgage Refi ! Thanks from a happy new customer, Dave K. read more

Thank you Fremont Bank for your continued service. When ever I show up the staff already has anticipated why I am there and they get busy pulling up my accounts. My father was a long time client there until he passed. Deborah knew him over 10 yrs. I'm so glad she is there along with Jamie, Scott, Marlo & John. What a great staff...I'm proud to say I know have my son an account there since they offer Free student accounts.. Debit cards.. and more. Stop in and feel the customer service and get yourself a hot cup o Joe, water , mints. who knows what else they will give away with that hospitality they might start serving breakfast! while you are there. LOL... Thanks in advance Fremont for all you continue to offer and do for me. Terry K. of Yesterdays Treasures Consignment Inc. read more

I absolutely love this bank! The Brentwood staff are knowledgeable and they genuinely care about their customers. From the moment I walk in, I am greeted warmly and offered coffee (the good stuff). There are no counters, but desks where you can sit down with the "teller" to take care of your banking business. I wish all banks were as efficient and friendly with their customer service as the Brentwood Fremont Bank staff. I am switching all my other accounts from Chase to Fremont Bank! read more

I have been a long-time Fremont Bank customer and just finished my 3rd no-cost refinance. The mortgage rate dropped by another half percent for a 15-year loan, and is now at 2.875%, a savings of $60 per month. I don't know of anyone offering a lower interest rate than that. I was surprised to see that several reviewers were very dissatisfied with their experience. I guess it depends on where you bank, and many other factors, but my experience was quite positive and I received periodic updates from them. One does have to put up some money to initiate the loan process ($695 for my application and rate lock fees), but once the refi went through, it was redeposited right back to my checking account. Some issues that could slow down the process are unexplained deposits to your bank account, less than solid credit history, and probably other things. Be prepared to explain large deposits to your account, other than your paycheck. In my case, I had some babysitting income. However, that was shown on my income taxes as self-employment, so it was not an issue. Also, my husband gives me household income every week, so I had to show proof that it was being debited from his bank account. It is true that I had to resubmit a couple of items, but this is probably due to the fact that you are dealing with 3 or 4 different people throughout the loan process. Remember to hold on to all your originals in case you have to resubmit something. These are things you have to deal with, but if you have nothing to hide, it shouldn't be a problem! ; ) I have recommended Fremont Bank to my friends and I hope their experience will be similar to mine, and not those who had a bad experience. read more

Everyone at this location is very friendly and very knowledgeable. They are always willing to help.

The employees at this bank are AWESOME! They are very friendly and I like the sit down service. Its actually a pleasant experience going into the bank. read more

This was the fastest and easiest refinance I have ever been through. Dante was very helpful and made sure I was informed throughout each step of the process. I would recommend Fremont bank to anyone looking to refinance. read more

The branch in Brentwood has the best staff! Deborah, John, Andrani and Tyna are always friendly and personable. I love coming here.

I have to say I personally hate banks. Banks can be super pushy. I've been looking for a bank that had a great feel to it, some place I wouldnt have to be on the defense when walking in. Fremont bank, this branch in particular has to be the best bank I've been with ( and I've been with a lot) the people are friendly, the know me by name, and they take care of me. I even don't mind driving out of the way to go there. The banker that always helps me, I believe her name is Jamiy, has to be the brightest crayon in the box. Always quick, professional, and personable. I'll be banking here for a long while, the branch kinda reminds me of the show "Cheers" (where everybody knows your name). Great place, great people. read more

Soon as you walk in the Brentwood branch you are greeted with smiling faces. Everyone is willing to help. Transactions are done in a timely manner with knowledgeable tellers. The entire staff at the Brentwood location are very friendly and if you come in the office enough they will call you by name and that makes me feel like I am special. read more

There is no other banking relationship that I would rather have than one of the community bank. This bank is warm, friendly and personal. They have several ammenities to offer such as tissue, water, mints, coffee and so much more. The staff is always polite and gives me the best service that I have experienced at a bank. I will continue to bank with them and have reffered several of my friends. read more

I highly recommend Josh Gibson from Fremont Bank. He is very responsive and knowledgeable with many mortgage types. Josh takes time to answer all questions! You will not be disappointed. read more