It's a strange thing having confidence in the staff's and physicians' abilities at this Omni, in…read morethis my first visit which ended after three hours being referred to a cornea specialist but in Fairfield instead. I'm well aware that if you have "moderate cataracts" or - a new purported finding, Saltzmann's modules, you have options. However I wasn't getting the impression that they had the time or interest to explain those options: there was only option they pushed for: surgery. Felt like a Cataract Factory. Eyes are Money. So is time. Look it'll cost you $2,000 out of pocket and $4,000, I was breezily told with no paperwork and you don't have to do it now but you should schedule it now for sometime because our results are today are only good for six months. Act before midnight! As this fast, hard sell was happening, I politely asked: "what are the risks?" The one doctor who was pushing the consult along (I can't imagine she had 70 or more people to speak to that day ) appeared stunned. Or needlessly distracted by the interruption. "Well floaters, glares and blindness." The world "blindness" hung in the air between us. "But that's only a 1% risk of so." I don't know about you, but blindness isn't a blithe consideration to dismiss. I asked if my current prescription could be improved. They extensively measured my eyes for hours and photographed them and analyzed my glasses' prescription. One hard working assistant told midway through the process that they could give me an idea of whether the prescription could be improved, as one would think, but at end of the rush. rush steamroller evaluation by the primary doctor, she dismissively informed me "we don't sell glasses - we don't give you a prescription." Wouldn't the needs of the patient demand you ensure they have the most up to date prescription? I raised my summer's worst symptom - badly itchy eyes where I'd just about gouge my eyes out rubbing them. Not much interest in addressing that but did say they'd give me a sample of a medication. But as I left, it turned out they just had a coupon for $5. My vision is not that bad - that i'll tell you. When I asked the obviously highly qualified ophthalmologist why she was urging surgery and the optometrist I'd seen months ago said it's likely I have cataracts but no need to undergo surgery just yet. She said all surgery is risky. She c was right. But this physician had little patience entertaining the notion that I don't need cataract surgery now. Got it. Also the procedure is done in the office - takes 10 minutes - costing me $6,000 (while i'm sure my insurance company would pay far more) and what would a get? Well improved vision but i'd still always have to wear glasses. Look. Eye surgery is a big deal. Highly qualified ophthalmologists are a big deal. Absolutely agree. But according to one testing person, she said she processes 80 patients a day. The only way you can do that kind of volume is evaluating each patient fast, tell them they need surgery if you believe so, and skimp discussions that deviate from that vision mission. I really had the sense that their belief was that I came there not to improve my vision but to get surgery if there was enough of a reason to.. And who can afford it? And who can afford to risk blindness?

I thought some, (not all) of the nurses/technicians (male and female) were efficient, but one nurse…read more(will not mention the gender), seemed in a rush, never explained the tests to me AT ALL, and was generally somewhat agitated. I did not find the facility very sanitary, and I also felt that the Doctor that finally saw me was also somewhat agitated. He never told me what he was going to do, and then all of a sudden for example, there is a bright light in your eye....WTF?? Doctors need to warn their patients, what is coming next in the procedure. I felt that I couldn't ask questions...IT was, "OK, you're done....NEXT! Not the best experience. I felt like cattle being pushed and prodded through a maze. I even emailed my last optometrist report to them, thank god I had a "hard copy" with me as back up, because when asked if they received the email, they looked at me and giggled. I am glad my condition wasn't serious because I would not want to go back there for a follow up visit. They made you feel cheap, as if I was in THEIR way... not cool AT ALL. Later...

No, no, no, NOPE. I have never ever in my life been this frustrated with an ophthalmologist and his…read moreoffice. It takes forever to get an appointment. Once you arrive, you have to wait forever to be seen by the doctor, then the doctor rushes through your appointment and makes decisions for you without any clear discussion of his findings. I had to wait long enough after they had put the numbing agent in my eyes that by the time he took my pressure and examined my eye with a lens I could feel discomfort with what he was doing - and then he talks to you like you're an idiot because he doesn't even realize that you're in discomfort, neither does he give you the time or space to complain. He placed punctal plugs in my eyes without my consent and I'm just furious about it. Prescribed eye drops that address eye pressure without warning of side effects (like the darkening of the iris) or discussing alternative medication (they exist, I know because all of my previous ophthalmologists discussed side effects and alternatives to this medication in the past). He didn't bother to show or discuss the results of a field of vision test that was performed more than a month ago. Said there was something about the look of my optic nerve but never addressed what or in what way it looked different despite me asking about it. This is not how a caring professional behaves. I left the office feeling disregarded, and rushed. The gentleman that helps you with eyeglasses is the one saving grace of that office. He's lovely, and patient and warm. Qualities that the rest of the staff that I interacted with lacks.

Great facility great staff awesome place to go. I would recommend this to anybody the staff is…read moregreat and so is the doctor awesome facility I recommended to anybody

I originally picked Dr. Schlussel as my optometrist because of the convenience of his office to my…read morehome. It has since moved, but is still more convenient than leaving town. However, convenience wouldn't matter if the service wasn't good. Dr. Schlussel and his staff provide excellent service from the time patients walk in the door until they leave. Everyone is polite and considerate, appointment times actually mean something, and there is very little time spent waiting to be seen. The tests administered are explained thoroughly, the services and corrective lenses recommended are top notch, and the prices are quite reasonable, especially with my employer's vision coverage. Talk is cheap, of course. The best recommendation from me and my wife is that we won't go anywhere else.

Excellence is the norm at this practice starting with the doctor and ending with the support of the…read morestaff. The state-of-the-art diagnostic equipment and the office's use of electronic communication (appointments, notifications, etc.) further reinforces that this practice is on the "bleeding edge" of technology and diagnostic tools. i highly recommend that you put your eyes in this doctor's hands.

I had a disappointing eye exam experience with Nicole Cumella. The prescription provided was…read moreinaccurate, and the glasses made with it caused dizziness

The staff at Verona Eye care are very professional and the quality of treatment is excellent…read more Highly recommended

Incompetent and maybe even malicious. When they couldn't get it right, they blamed me and BLOCKED…read moreme from getting my insurance to cover my visit to a different doctor that had no problem helping me. There are MUCH better options in West Orange, TRUST ME. The first red flag was when I asked the doctor if I could try out monovision as it's what both of my parents use and they swear by it, and I have the same vision history they did. It seemed odd to me when the doctor stated that I "didn't qualify" and dismissed it outright without an explanation or even a conversation about it. I have since been to a different doctor and not only do I qualify, but it works to correct my vision. So this doctor was either lying to me, uneducated, or incompetent - I don't know about you but none of those are traits that I look for in a healthcare practitioner. I continued with the appointment and was fitted for some contacts which seemed a lot bigger than the ones I had used before but again was dismissed when I mentioned it, so thinking I must be wrong I tried the ones she gave me. Something wasn't right and I thought it was the prescription itself so the next day I asked them to let me try a different strength and they told me I needed to come in for another appointment - something that's not easy for me to do. After some back and forth they finally agreed to let me just try a different strength without having to come in, but there was still something wrong. It turns out I was right all along and the lenses were way too big for me. I felt horrible discomfort throughout the day and at the end of the day I realized that the lenses were hanging from my corneas. I understand that fitting contacts is a process, but how do you get the size so completely wrong that the lenses can't even stay centered on the eye? I don't have a complicated case by any means, I need help with reading due to turning 40 and my eyes are otherwise completely normal, if they can't get this right, I don't think they can be trusted with more complicated cases. When I tried to get my insurance to cover my visit to a different doctor that actually fitted me correctly right off the bat, this practice BLOCKED me from getting that coverage approved and now I have to pay out of pocket.

I been going on 18 years coming here when Dr. Eagle was the physician. Whoever the new office staff…read moreis has no clue what they are doing and best practices. After a year of seeing the new eye Dr Chaudhari. I was told that to used your card there is a 4% fee. I asked why and was told the office manager set the fee. TOTALY UNACCEPTABLE for a doctors office to charge a 4% processing fee to pay by card. Had I known about this new charge prior to my appointment I would have brought cash for this appt. But there was no prior notice. I thought it was me being a cranky old man, but I asked others and a few doctors about this practice of charging a processing fee to pay by card. All of them said no, it is not a good practice but a few small business are doing that. The State of NJ Consumer Affairs Office has a fraud alert just for these charges. (see below link) I am lucky that I found out about these charges prior to seeing the doctor by an updated paperwork they needed. I was so upset that I cancel my appt. I am glad I did cancel, as I check with my medicare insurance and was told that it is a zero copay to see the eye doctor and $100 off for glasses. She had me paying $30 copay because I may have cataract and and additional $50 fee to use the cataract testing machine. I am now looking for a reasonable and caring eye doctor for my needs. One who would not Nickel and Dime patients. I am upset by the small things in life, like these service fees. https://www.njconsumeraffairs.gov/News/Pages/07252022.aspx

This is a great place to get glasses, both because of the beautiful and varied selections of frames…read moreto the excellent customer service. I went in again recently and not only did Dave quickly resolve my eye glass problem, his quality of service restored something in me about simple human connections. He was kind, generous and genuinely just wanted to help me out. It felt like one of those old world experiences of going to a mom and pop shop where the human interaction was as important as the sale. I highly recommend Eye Candy Opticians!

I have bought three pairs of classes from David and Mark, and they're the best. Great service and…read moregreat quality. I've been wearing glasses since the first grade so I can tell a good pair from an average pair. Highly recommend.

Tremendous service from Angelo and Kurt. They are not happy unless you are happy. And they also…read morehave excellent taste to guide frame selections. If any follow-up adjustments are needed down the road, they are easily handled gratis.

Fantastic experience at Roseland Eye Care! I popped in to fix a pair of old Prada sunglasses and…read moreREC gave them new life! Wonderful customer service - I would definitely recommend and will be coming back!

I can't say enough good things about this optometry office. I needed an emergency appointment and…read morethey got me in quickly, which was such a relief. From the moment I arrived, the staff was kind, professional, and genuinely caring. The doctor took the time to listen, explained everything clearly, and made sure I was comfortable every step of the way. I never felt rushed, and it was obvious they truly cared about my eye health and well-being. If you're looking for an optometrist who is compassionate, thorough, and has an amazing team behind them, I highly recommend this office. I'm so grateful for the excellent care I received.

Dr Joe was out of the country, away on vacation. I needed urgent care. He found an Opthalmologist…read morewho agreed to take me right away. He then called back from abroad to make that I had received all the help I needed. An absolutely caring doctor! I very highly recommend him.!

I called for new patient appointment and was immediately placed on hold for 5 minutes and 6…read moreseconds! I hung up, called back and the person answered and said " Eye are 20/20 will you hold" and I said no because I already was holding for 5 minutes and 6 seconds. She said "sorry" and placed me on hold again and at the three minute mark, I hung up and I will not go there.

This location is called Northern NJ Eye Institute. Arrived early, filled out my paperwork. My…read moreappointment was scheduled for 8:45 AM. At no time was I informed that they're running behind. People coming in after me were taken. The staff is not the friendliest. No care in the world. After an hour of sitting there and still no communications whatsoever as to what's going on. I asked for my co-pay to be refunded. They did not care that I sat there for an hour and could have cared less. All they asked was did I want to reschedule. At that point is when they called me, but I was already disgusted with the bad customer service. They never asked what was wrong or anything. I got my co-pay refunded and left. I would never recommend them to anyone I know. I don't care how many articles or plaques on the walls. Customer Service is job number 1 and y'all failed!!!!

Dr. Crane Is the very best at what he does. My girlfriend recent had cataract surgery and…read moreeverything went smoothly, timely and pain free. This procedure could be nerve wracking, but Dr. Crane had my girlfriend in and out very quickly. We highly recommend Dr. Crane and his excellent staff.