I was supposed to see Dr. Butler at the Austin Ear Nose and Throat Clinic in South Austin. My appointment was at 3:30. It was 4:50 by the time I saw a physician's assistant and was released. I was never even seen by Dr. Butler other than him poking his head in the room, staring at me, and hurriedly asking the PA if everything was okay. She asked him if he was going to see me and he didn't even answer. He just shut the door. The PA was really sweet and helped me I guess? (we'll see... I got a steroid shot) When I was leaving I told the billing lady I wanted to make sure I wasn't billed for Dr. Butler's rate because he never even saw me. She asked who saw me and I told her that the PA did. She said they bill the same rate for Dr. Butler and the PA. I also mentioned that I didn't appreciate it that no one ever told me that Dr. Butler wasn't going to have time to see me when that's who my appointment was with. She said "Oh, no one told you he was in surgery today?" (...no, as a matter of fact they didn't... we wouldn't be having this conversation! ) I replied no, that I never got a call nor was I notified when I got there or at any point during my appointment. In fact, the person who did my hearing test kept telling me that Dr. Butler would explain things to me (in response to the questions I asked) and the PA made a comment that he was "all over the place today" and didn't seem to know if he was going to talk to me at all. I won't return. Ridiculous. read more