I was seen by Dr. Jay Ryan at this practice back starting in 2025. I went to him for diagnosed foot…read morepain, and he constantly said multiple issues existed. He kept pushing for injections and surgeries. These injections were costly and did not work, and even after understanding that, he kept emphasizing the injections. Finally after refusing the injections multiple times, he suggested multiple surgeries. Dr. Ryan performed one surgery on July 2025, and one again on January 2026. Every time I was seen for debilitating foot pain, he suggested surgery. After each surgery completed, my foot pain got worse and now I can't walk.
Dr. Ryan also provided an inaccurate estimate of how long my recovery would be, he did a very intense surgery where a portion of my heel was removed, metal hardware was taken out, and he said I would be able to walk in 2 weeks. Several months later, even after physical therapy, I am unable to walk. I don't think I will ever be able to walk again.
After one of my surgeries I was scheduled for a post op with Dr. Ryan, and upon arriving, I was told I could not be seen by him. Dr. Kaas ended up seeing me, and she did not provide a thorough exam of my incisions. She stood on one side of the room where she could not examine my entire foot, and I had multiple stitches on all sides of my feet. Dr. Kaas glanced at me and told me I looked fine. She then denied me any pain medications even though I was told to ask, and I needed them.
The front office also is not communicative, and unhelpful. I've had to ask them multiple times to send in pain medication that I needed URGENTLY after my surgery, and they waited days to do so even after they told me they would send it same day. They also refused to prescribe me pain medication, they said a Dr. had to sign off on it but still made me wait - even though Dr. Ryan said he'd send it same day. I feel as though my pain levels were completely disregarded and misdiagnosed at this practice. The front office is also not clear on how the billing works, they never communicated that there would be more than one bill for one surgery, and they also charge a hefty credit card surcharge/processing fee, which I feel is already unfair, and not done at any other practice.
Also, for being a medical office that specializes in foot and ankle care, their building is NOT accessible, at all. There are multiple stairs and a steep incline going into the building, no automatic doors at the office. It was extremely hard trying to maneuver an office being disabled and using mobility aids that I brought like a wheelchair, a scooter, a walker, crutches, and a cane.
I don't think I will ever be able to walk again after being seen by both Dr. Ryan and Dr. Kaas. Please avoid this office at all costs.