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    Roadside Superhero

    3.0 (2 reviews)
    Open Open 24 hours

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    2 years ago

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    Ward's Automotive - Sheered clean off

    Ward's Automotive

    (20 reviews)

    I was new to the area and desperately looking for a reputable auto shop, boy am I glad I found this…read moreone. Admittedly I was nervous pulling behind a ramshackle house but luckily I didn't judge this place by the cover and neither should you. Took my 2018 Chevy Silverado 1500 here initially looking for just an oil change and tire rotation. Upon my own consideration and talking with the crew- got a 100,000 mile makeover done, transmission pan drop and top off, oil, brakes, rotors, diff fluid, brake fluid, and a handful of odds and ends. Quoted me HALF of what the dealership wanted, made useful (but not pushy) suggestions, and ultimately left me in charge, not trying to upsell me whatsoever. Got it all done in 2 days as I was on a time crunch and couldn't be without a car long for work. I will absolutely be returning.

    Adding my review from 2025 on here because the one that was up for a year on google has…read moremysteriously vanished, along with the multiple other negative reviews this business had. ---------------------------------------------------------------------------------- Ward motors damaged my car and put my family at risk. I have been going to Ward because they are close by and have high ratings, but after 2024 I will not be going back and I do not recommend anyone else give them their business. I took my car in to have 4 new tires put on back around September, which Ward did. However shortly after this I began to notice a rumbling/helicopter-like sound coming from under my car. I brought it back to them, they put it up on the lift and determined I needed a new front right tire rod. We replaced this for $500, immediately after I left the shop I noticed the noise even louder than before. I called them right back and explained that the issue was still there, the guy said he couldn't hear anything when he took it for a test, so I brought it back the next day and he said he could hear it now. They put it back on the lift, and told me it was my rear control arm causing the wobbling. This was after $800 on tires and $500 on the tire rod, Bob said they'd work with me to fix the control arm. When they got back to me with a quote it was almost double what they originally estimated. Bob Ward assured me that the wobbling was not a safety issue, and not an immediate repair. I had concerns because Christmas was around the corner and we would be traveling. They said it would be OK, it was safe to drive, and we could fix it after the holidays. On Christmas Eve as I'm driving my family to my mother's for dinner, my rear passenger tire came off -while we were driving-. It sheared clean off and rolled down the road, thankfully we were not on the highway and I was able to quickly pull over or it would have been a disaster. The tire rolled all the way down the street, thankfully no pedestrians were out at the time and oncoming traffic was able to avoid it. I had my girlfriend and child in the car at the time. I immediately called Ward and left an understandably angry voice mail. We called AAA who towed the car to a family members house who is also a mechanic. Both the AAA tech and my mechanic said they've never seen anything like this, and the only way for it to have happened was for the lugnuts to have been insanely overtorked when my tire was put on. When Ward called me back the day after Christmas to talk about what happened it seemed like the whole thing was an inconvenience for them. Bob didn't take any responsibility, tried to play it off even though they are the only ones to touch this car. When I started mentioning how he put my family and child in danger he rose his voice and said "Will you shut the **** up?!" ....Now I don't know if Bob is just losing it with old age or something, but when your business almost injures a family and the customer calls upset, you don't curse them out. Common sense. My mechanic fixed the whole issue for 150 bucks while Ward was happy continually having me come back in for work that not only did not solve my problem, but caused it. Update: they take no responsibility for any of this despite being my only mechanic for years, but did offer a whopping $150 to cover my mechanic fixing it in "good faith" that I declined.

    Dave’s Auto Repair Mobile Service

    Dave’s Auto Repair Mobile Service

    (2 reviews)

    Listen. LISTEN. If you are considering hiring this "mobile mechanic," please pause, take a deep…read morebreath, and maybe lie down, because what I'm about to describe is not for the faint of heart. This man rolled up to my driveway in a van that looked like it had already lost a fight with a tornado, a raccoon, and possibly its own sense of self-worth. He hopped out, spilled an entire soda, and said, "Don't worry, that happens." Sir. SIR. Why is that your greeting?? He opened my hood, nodded like he was understanding the secrets of the universe, then poked a totally random part and said, "Yep, that's your problem." When I asked what the problem was, he said and I quote, "Mechanic stuff." Thirty minutes later my car was making a new sound I can only describe as "haunted dishwasher screaming into the void." I asked him if that was normal and he said, "Cars make noises." Then he charged me an amount of money so offensive I think it might be a hate crime against my bank account. He drove away. My car died. In the same moment. Like they were spiritually connected and my car couldn't continue living after witnessing whatever he did to it. If you hire this man, may the automotive gods have mercy on your soul because he WILL NOT. i would give zero stars but, Yelp refuses to let me express the true depth of my suffering.

    Basically we were side swiped. I put out a project on yelp asking for a mechanic. Dave messaged me…read moreand said he would come out that night to take a look. Hours go by and he never showed. Finally that morning he came by. Told us the issues and told us what parts to get. We paid him $250 to buy the parts and $200 in labor. Not only did he get junked parts but none of them were good. I asked him to at least refund us for the money we paid in the parts. So he stopped responding. DO NOT USE THIS MECHANIC. He took our car parts and sold them for cash and our car still isn't running. We've had to have another mechanic take a look and begin to work on the car. This was a very unpleasant experience I wish on no one.

    Roadside Superhero - roadsideassist - Updated May 2026

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