Owner was personally involved in my car repairs from start to finish. His…read more communication throughout the process was excellent. The whole experience was exceptional. Feels great to be treated respectfully, don't find that so much anymore.

OUTSTANDING!!! I have a 2003 Jeep TJ with a 5-speed manual transmission. After hearing some…read morenoises, something broke and my drive train locked up. I figured I broke something in the transmission (judging from past experience with a different vehicle). Most transmission shops in the area refuse to touch a manual transmission. I went to see Mark at Cottman Transmission in New Castle. He showed no hesitation whatsoever. After we talked, he immediately dispatched a tow truck, at no charge, to pick up my vehicle (on a busy Friday) and had my Jeep in his shop within the hour. On Monday, he had determined that the problem was broken gears in the rear differential, and NOT in my transmission. This was good news! He gave me a very fair estimate, and I picked up my fully repaired Jeep on Wednesday after paying a few dollars UNDER the original estimate. In addition, he had checked out the rest of the drive train to ensure everything was in good shape. Overall, the service from Cottman Transmission in New Castle was excellent, and Mark was extremely professional, knowledgeable, courteous, and very responsive. Honest, reliable, and eager to serve a first time customer, I wouldn't hesitate to come back, and I highly recommend this shop. Lastly, I have a 1979 Jeep CJ-5 with a Chevy 350 in need of a new transmission, and I look forward to working with Mark to get it back on the road for the spring Jeep season!

The service team was very responsive and considerate. The technicians took somewhat longer than…read moreexpected to diagnose and fix the problem. And after performing a cooling system flush and pressure test, the coolant level was left 1" below the minimum mark in the reservoir. I was disappointed by this.

Great professional and friendly service. Extremely transparent!…read more Would highly recommend!

They've been repairing my old cars for 20+ years. They do a good job and are honest, which is…read morehard to find these days. Very rarely does a repair cost more than what they told me upfront. Reasonable costs.

Had car towed here after it broke down in Wilmington. Ball joint broke while driving. Staff was…read morepolite and courteous but markup on part was OUTRAGEOUS! Dealer quoted OEM part at $860 and Shilling was $1580 for non OEM. When asked about the discrepancy, I got a "nothing we can do". Also was told that garage couldn't install a customer supplied part because they couldn't guarantee it...whatever that means. On bill I was charged $7 for "Hazardous Waste Disposal" even when there was no hazardous waste involved. When challenged on that, charge was removed. Everyone was polite and friendly but I just don't understand the insane markup on the price of the part. Took the car to the dealership bc estimate was $500 less!

HIGHLY RECOMMEND!!! My first time having my car worked on here and I truly can't say enough amazing…read morethings. I don't think I'll ever take my car anywhere else!! The owner Mike saved the day!! He went out of his way to help me get my car to start and be able to bring it in within 20 minutes of talking to him. So honest and knowledgeable.... I'm usually the type of person that has a friend work on my car in my driveway because I don't trust shops, but I trust Mike and his company 100%!!!

Great work and professionalism. Honest and trustworthy shop and personnel. Will be taking my…read morevehicles here from now on!

It seems every time I go to a repair shop, they earn my loyalty then end up a huge disappointment…read more That's how I landed here - another repair shop I'd been going to for years dropped the ball. Since coming to JV, they've been honest, professional and trustworthy. Highly recommend!

Took my car for an oil change for the first time. I usually change my own oil. They only filled it…read morehalf way with oil. I'll never use JV Auto again.

Todd is amazing! So professional and quick to respond! Came out as soon as possible to see the…read moreissue and explained the issue in words I can understand

Thank you for being so quick on the repair and he explain to me how it worked really pleasant personread more

Ed and Ed go above and beyond. I went in for an oil change and brakes work; and was met with High…read morequality service a good value. It's hard to find a trustworthy mechanic, but now, I know I've found my new go to!!

Its refreshing to do business with good honest people that know what they're doing. Business that…read moredo good work deserve to be paid for their time. THank you Ed. Sincerely appreciate your services and the great job you've done with my truck. I'll be back!

My daughter's car was having issues with her AC not working. Dropped the car off it was fixed and…read moreworking the same day, also for a reasonable price. Highly recommend

BEST thing to know about this place they will put in parts you find for your car!!!…read more Took on a big job of installing used rear differential installed made me feel no issue with fair pricing extreme clarity and calming assurance of 5* service on parts being put in and truck driving well again!