Was prompt, very courteous, and patient I say this after speaking with him about my situation with…read morethe other tow truck driver who was in my driveway today. He was very rude to me when I told him I had already told another company to come and pick up my car. The DK driver listened and smiled.

Worked well with me and was very patient. Explained in detail multiple options and the…read morepossibilities of what I vould d'o if I wanted my car to function again. I appreciate the services that were completed

I was had to get my daughters car towed in Madison and I am a little over 2 hours away. I called…read moreSchmidts auto, after they had been patched by roadside assistance, to let them know what is going on with the vehicle and tje lady I talked to was very kind. The tow driver, from what my daughter said, was very kind and funny. So a big thank you to the tow driver for making her feel at ease for the wonderful lady I talked to on the phone, for making me feel at ease about being able to get the car. It made a shitty situation, much better. thank you again!

I got my car towed for tickets that I had, when I got my car back It was shaking and it seems the…read morealignment is messed up Awful

Absolute disappointment …read more I trusted this shop based on past experiences because they used to be helpful. We are not just returning customers. We have used them several times over the years and have referred many people to them. I sent my child there for a second opinion after he was sandwiched in an accident, and needed a second opinion because the first shop couldn't find parts. I made an appt last week and explained the situation and that this was a second opinion and we needed also help finding parts. Steve told us to come back today, so we did. My son went in, Steve completely forgot the purpose of the visit, started questioning my son, then my son told me "the manager guy is angry and calling you" I said ok. Steve calls me, I re explain the situation, he says "your son says he doesn't plan to fix the car" (all while having a rude tone with me). I let him know that obviously we will be fixing it-- that's why we are bringing it to the body shop, to which "Steve" replied, "I'm not doing an inspection for free." I calmly asked (in my raspy voice because I'm sick), "How much would you like me to pay for the inspection?" He immediately snapped, "I can sense a tone in your voice so I'm not doing the inspection because of your attitude," and proceeded to yell at me (with my son standing in front of him) so I hung up. I am currently recovering from pneumonia, so no, I don't have a chipper, lady-like voice right now. The fact that he chose to yell at me in front of my child over "tone" is completely unacceptable and unprofessional. To be treated this way as a loyal, repeat customer who has supported and referred business to this shop is beyond disrespectful. It is also worth noting that the only person who replies to negative reviews appears to be the very individual I am describing here, which makes this experience even more concerning. I will not be returning. If you value being spoken to with basic respect, I suggest you take your business elsewhere. I will also be filing a complaint with the BBB.. And all the recommendations I made for them with my community, I'm retracting. Never again.

M&M auto body did fantastic work on my vehicle. my vehicle came back cleaner then when it went in.read more

They were very fast in arriving, and so friendly and kind! I really appreciated them, and if/when I…read moreneed towing in the future, they will be my first choice. Just really excellent experience.

Alan was pleasant to deal with and was professional! I would definitely use him again.read more

I've been a customer for over 5 years, after trying the other car services in town. Dennis talks to…read moreyou, and tells you the facts, and what you need. I have often asked him, on my oldest vehicle, what I can get by with to make the vehicle safe, not up to factory specs. The car is 18 years old. He also services my wife's car and my business vehicle, so I have faith in his abilities to do what it takes, without charging an arm or a leg in the process.. Dennis has solved problems the Toyota dealer couldn't solve. Why is that i wonder? Perhaps because the dealers hire techs fresh out of school, with no real experience? just asking.

I went in there to get some brand new tires mounted on my wheels, and they turned me away. They…read moreclaim they can't mount tires unless I buy the tires from them, for liability reasons. He then claimed that any tire I buy online is a blemish or factory defect, that's why it was cheap, and that the only way to get safe tires is to buy tires from him. This is simply not true, he was spewing this bullshit because apparently he thought I was an idiot. I feel bad for how many people must get scammed into dealing with this guy, as he is clearly delusional. I wound up going to Tires Plus where they mounted my tires without any problems whatsoever.

Jeff and his team are fabulous! Timely response, they fit our car in at our convenience so that we…read morewere not inconvenienced at all. The work they did was outstanding. And, the car was spotless when we picked it up! I highly recommend Collision Masters!

Today's installment of Waunakee Tales of Yelp covers auto body shops…read more After a close encounter with a kamikaze white tail, the ol' family truckster was in serious need of repair. Since this was the first time I needed the services of a body shop, I asked around the neighborhood to get some recommendation on who to use. Everyone I spoke to who had a preference recommended Collision Masters. I met with owner Jeff Swafford, who surveyed the damage and he gave me a three day estimate to complete the repairs. Before I committed, I checked with one other body shop and they gave me a three week estimate to complete the repairs, so it was a no-brainer to go with Collision Masters. The repair process was easy peasy. Since the repair was being covered by my insurance, Jeff handled the all the paperwork for me. The repair work was completed in two and a half days and when I examined the vehicle, I could not tell where the deer hit my vehicle. The interior of the car was spotless, all the broken glass that littered the dash was cleaned up. An auto body shop is a service you never want to use, but if you need one in the Waunakee area, I have no reservations recommending Collision Masters.

RESPECT AND INTEGRITY!!!! If you are looking for frills like…read morelittle snacks and a free car wash, keep moving. But, if you're looking for a car repair shop that treats you with RESPECT and INTEGRITY, you've come to the right place! Marcus takes however much time is needed. He lays out all options, doesn't mince words and is so obviously passionate about his work, your car, and making sure, you will be as safe as possible on the road! I no longer dread bringing my car in for service! Just bring your own pretzels and soda. You won't regret it!

Super helpful, fast, and friendly service. Glad I found this place! They seem very trustworthy.read more

We had two pickup trucks repaired at Sparkle Auto Body on Packers Ave. Both had extensive hail…read moredamage, and both look like new now! Mark and all of the guys were so helpful and professional. Mark worked with our insurance company and just made the whole process so much easier. They do amazing work and we highly recommend them! Rod and Cheryl H.

Everything went excellent. Great quality and excellent service. Coming from someone that is very…read morepicky and knows what to look for in Autobody. Highly recommended