We got into a pinch and needed to get some tires and so this place had the highest yelp review so…read morewe went to give him a try. I am so glad we did! Rafael and Johans were amazing and made this experience just great. They walked us through the options. Told us anything that we needed. They were there to help. We were traveling cross-country from California to here and so they gave us pointers on places to eat, gave us recommendations on other things as well. On top of that, the service was fast and they did a wonderful job. My daughter is now in good hands as she has her new tire! Thank you for your amazing service

Super helpful crew! I pulled up to ask some questions and try to get a diagnosis, and as soon as I…read moreparked , one of the guys came over to greet me and see what I needed. They had me go inside to the boss, Raphael who immediately stepped outside to look at my car and gave me a quote for what he saw. The customer service alone is 10/10.

You know the joke about how a mechanic will always find something to fix on your car? Doesn't…read moreapply here. I recently took my seven year old pickup in for a state inspection and asked them to also look over the whole truck to see what maintenance needed to be done. They emailed my report a few hours later and said the truck looked good; no suggested maintenance. Auto Stop is great. I've been taking my cars here for more than a decade. The email reports they send with pictures of your car are also very helpful. Let's you know what's good, what needs to be taken care of soon, and what can wait if you want. And everybody I've interacted with there has been nice.

I have been a frequent guest here since 2021 with multiple different cars of both Japanese and Euro…read morebrands. I've always been treated well, and while the pricing isn't the cheapest, I don't think it is unreasonable for the neighborhood they are in, and the brands they service. I have been comfortable knowing that there aren't shenanigans going on here. I like the inspection report that lists all major areas of my cars and if there is a recommended action. I also like that when I speak to Lucas, he ballparks when I need things done in case I want to spread out preventative maintenance. I've since left the region, but I do still visit a few times a year, and work in my service visits while I'm in town. That's probably the biggest endorsement I can give.

Not only the nicest guy, but got me back on the road quickly for less than other places quoted me…read more My battery connector corroded through and my car was sitting in my driveway. I have a weird driveway, so getting to car towed was going to be a massive pain and who knows how long it would have taken in the shop. Bryce works in Alexandria, but I paid him extra to come to me in DC. Then I met him the next day in Alexandria to get something else done, because that's how good he is. I will continue to meet him Alexandria when possible, because I'm that happy with his service. Strongly recommend!

Rockin Romeo obviously rocks. He arrived almost…read moreinstantaneously and knew exactly what to do. It was a simple request to have the battery jumpstarted but he also took the time to check the tires and give us a general update about the car. Thanks for your expertise!

Courteous, on-time, honest, quality repair work and services. Recommend this garage to everyone.read more

This shop is amazing. Went here for state inspection, short wait, no upselling or gimmicks,…read morecomplete professionals. Great value especially for the quick turn and efficient service. Mo runs an awesome crew and kept everything moving. Lifelong costumer. 10/10 would recommend.

I had a great experience with this shop and felt compelled to share it. While I was waiting for my…read moreown vehicle to be serviced, I witnessed something that truly stood out. The team took about 30 minutes to thoroughly walk a young couple through the issues with a car they were considering purchasing. They explained, in detail, how the vehicle could quickly turn into a costly problem and potentially a major financial burden. What impressed me most was that they did this with no expectation of payment--just genuine concern for helping someone avoid a bad decision. What really says a lot about their integrity is that they easily could have told the couple to go ahead and buy the car and then bring it in for repairs, which would have made them money. Instead, they chose to do the right thing and steer them away from a bad situation. That level of honesty, professionalism, and customer care is rare. It's clear these guys aren't just about business--they're about people. I highly recommend this shop to anyone looking for trustworthy and knowledgeable service.

One of the best mechanics I've ever been to! I was told by my longtime mechanic that a passenger…read moreside mirror I bought as a replacement couldn't be installed, but then, on a whim I brought it to Rob at Town Car Repair, and he was able to install it within 15 minutes! Decently priced and very quick, Town Car Repair will be my go-to for years to come.

Amazing experience. My car felt like the transmission was going to explode and took it in last…read moreminute on a Saturday - so glad they were open. Turns out the last mechanic I went to didn't even install the transmission lines correctly. They were able give me a loaner car to go support a friend that day in Harrisonburg. They then didn't try to upsell me on a bunch of things and made it clear what should be immediate fixes vs what could be delayed or not done based on what I care about. Great service across the board. Will be going back for any other service needs.

I'm extremely disappointed with my recent experience here. I previously had my vehicle inspected at…read morethis shop on December 20, and it passed inspection despite the same minor damage to the rear light being present. This crack has actually been there since October 2022 and has passed Virginia safety inspections multiple times since by a myriad of safety officers at different shops. Now I'm suddenly being told that the vehicle will not pass because of this crack, and I was quoted - nearly $500 to replace it which is way more than twice what I have found this repair can cost elsewhere. When I questioned why something that has repeatedly passed inspection is suddenly being rejected, I was told they have a new safety inspector. I understand that inspectors must follow Virginia's requirements, but that explanation raises concerns about this shops consistency. Customers should be able to expect the same inspection standards regardless of which employee happens to perform the inspection. What was especially concerning to me was the apparent lack of a consistent standard operating procedure. If one inspector repeatedly approves an existing condition and another rejects it, there should at least be a clear and consistent explanation for the difference. I have no issue repairing something that legitimately does not meet Virginia's safety requirements. My issue is the combination of inconsistent inspection practices and then immediately being quoted nearly $500 for the repair. Given the history of this light passing inspection and the amount being charged to replace it, the entire experience unfortunately felt like a money grab to me. This experience has seriously damaged my confidence in this business. I would recommend that anyone receiving a rejection here ask to be shown the exact reason for the failure and get a second opinion and outside repair quote before authorizing any work.

I've gotten my car maintenance done at Japanese Auto City for the past several years, and I…read morecouldn't be happier. First, all the mechanics are extremely nice. They also have very reasonable prices compared to other mechanics and the dealer. But above all, they have excellent service. Usually, they finish repairing my car within a couple hours. The longest I've ever had to wait was a day, and this is a shop that gets tons of customers. Moreover, I once requested that they use a torque wrench on my lugs after they replaced my rotors because I've had bad experiences with previous mechanics over-tightening my lugs using an impact wrench (though I'm now sure that they wouldn't have done that anyway). They actually got their torque wrenches out and did exactly as I had requested! The customer service here is truly unparalleled!

Seriously, is it possible to give them ten stars???…read more Here's the deal - my dealer quoted me around $650 to replace my front right axle on my 2003 Outback (had to bring it in for the Takata airbag recall.) So I took the car over to the folks at Japanese Auto City and asked them to check over my car and give me an estimate for the axle, replace my battery, and replace my headlight. I got a call back within an hour and there was a LOT to be fixed: 1) Replace Right side Axle 2) Replace Battery 3) Replace headlight 4) Clamp exhaust 5) Replace rear stabilizer thingies (sorry, i forgot to write the name of the parts down) Total? $697. He seemed almost apologetic at the total. I almost fainted with joy as I was budgeting $900 to fix just my initial 3 items. In short: You won't be overcharged, you won't be cheated, you'll get amazing service (this is my go to place for any issues with my car). They're knowledgeable, they're honest, and oh my god, I love this shop so much.

I come here routinely for safety and emissions inspection. Chang (the owner) and his mechanics do a…read morefine job and usually turn vehicles around while I wait, as long as I call ahead. Sometimes they're too busy and I pick it up later or the next day, which is fine. I haven't had them do any work on my car because I do most of it myself.

Had a wonderful experience here and I was in and out within no more than 2 hours…read more I showed up around 4:30pm and asked about getting a state/emissions inspection, and and oil change. Joon at the front desk was very helpful and friendly and advised that my car would be ready by either 6pm that same day, or the very next morning. It was ready within an hour. I was very impressed with the customer service and I was also given recommendations for future service. I recommend this location and I will return.