I placed an online order for Flavacol to pickup at the store…read more I received a phone call letting me know they didn't actually have any in store and would order it for me. then i would receive a call when it arrived so i could come pick it up. i got another call from another employee letting me know the same thing a different day lol. very nice they were on it! and when my order was ready for pickup i was notified immediately by phone and email. when i walked in i didn't have to say much someone was already walking to grab my bag. obviously this is a hardware store but they do sell a variety of ends!

They really go out of their way to provide excellent service. It's so nice to have a small town…read morehardware store here in Danville. Always friendly and vey helpful! Special thanks to Chuck for helping me with a plumbing issue

I had to deduct a couple of stars due to the fact that they do not enforce masks at the store. This…read moreis the only hardware store close to us and it makes us very uncomfortable to see so many people without masks throughout the store. Other stores are making an effort to make the shopping experience safe for everyone, and it does not seem like Home Depot is doing enough. We did also have difficulty getting to a few of the items we needed. The boards we were trying to sort through were very warped and actually frozen together, which made it a little difficult and more time-consuming to get what we needed. Employees were helpful and willing to retrieve the next set of boards for us. The staff is always very kind and we can generally find everything we need here. My only real issue is not adhering to COVID precautions -- hopefully they can make a change and create a safe place to shop!

Full cart of materials- and they shut down the lumber register right in front of me- I had to take…read moreentire lumber cart through self checkout- then 3 employees managed to hover over me and watch me scan my own items. They had area so crammed with promotion items I couldn't even get out. Sick of this local HD.

Great local hardware store that has everything you need, almost like a general store. The staff is…read morefriendly, and they know exactly what you need. I much rather give them my business than a Lowe's or other BIG NAME company. This place is locally owned and the family who owns it are great people. Their prices are comparable to those BIG NAME places AND you get better service.

I was halfway finished with the cleaning of my carpet when a light spray of water began leaking…read morefrom the lower end in the area of the rear right wheel. Then it stopped and started intermittently. Five minutes later a wider more forceful spray came out at a disconnect fitting. I immediately stopped the machine. I emptied the tank and returned to using just the vacuum function to gather the water it had dumped on the carpet. I went over the entire half of the carpet that had been cleaned before the fitting failed, wrapped up the cord, and I am preparing to return it to Headley Hardware. I should have gone to the place that has never failed to have quality, well maintained equipment. I was trying to save gas and give a local retailer some business. Never again. Oh, and the machine tank reeked of cat piss!

Literally so incredible, we walked in and immediately were helped. The staff are super nice and…read moreknew exactly where everything we needed was.

This is an old school hardware store that has more actual hardware than you'll find elsewhere in…read moreBloomington. They do everything from keys (including "digital chip" key clones) to vast amounts of nuts and bolts, SAE and metric, tools, supplies, home/industrial hardware. They are not Grainger or Lee's. They are not Lowes or Menards. Their prices are sometimes high, but they don't sell cheap gear. I wished they'd sell lumber and plants, but maybe it's better that they don't. They get five stars for being the best HARDWARE store in the area. You don't have to buy a huge blister pack to get just one or two of an item. Their clerks know what they have, and it's a good idea to ask them. They sometimes have better alternatives in mind, and their selection is vast for the size store they operate; they can save you a lot of time, unlike the big box stores, where there are no real specialists except the Big Item sales people. Go here first.

My salesperson was professional, customer oriented and the communication was above the board. There…read morewas a mismeasure for my project which resulted in shortages for the installation. Contracted installers wittingly had a remedy. This created extra pad and the need to order more lament flooring. The salesperson went to bat for me for a concession for the error. However the owner certainly did not put the customer first. Coming from a family who owned businesses locally, I strive to stay local. However, customer service from our family's perspective always comes first. This is clearly not the goal for Stevenson's. I would not recommend doing business with a business that doesn't stand behind their employees or put customers first.

Very disappointed with my local Ace Hardware store.. trying to stay local for my buying needs but…read moreunfortunately the customer service there is not too willing to go over and above to remedy a slight problem that I'm sure would be an easy fix with a simple phone call to get this appliance sold to a local customer......this is why we do go to the bigger chains in other towns to get what we need.. and then we hear all the time please shop local.. well it works both ways... the business also needs to take care of the locals that are willing to spend their money in these smaller local businesses... I'll be buying all my future needs elsewhere where they are willing and wanting to get the sale...

Always has what I'm looking for. Staff is very helpful in directing to the product I'm looking for…read more Good place to get items you may need.

Hometown hardware store that goes out of their way to provide you with the best service in town…read more If you have questions about your home repair project this is the only place to go in town. They give quality advice for your needs. Kitchen and bath design team is excellent. They provided lots of options to make sure you stay within your budget. I also love the rental department . They have all the equipment necessary to get the job done. Over 40 years in the business for a reason!

My fiancé asked me to write a review for him. Earlier this week he encountered difficulty locking…read moredown the hood of his car. This situation caused him great concern, as he was on a 4-plus-hour trip. Jeri and Isaiah were not only helpful in helping him to choose the right equipment; they also helped him secure the hood. He was so grateful and relieved. I was extremely relieved as well. The concern in his voice, before the stop at Taylor's, was palpable, and he is a very tough old bird. In a climate where customer concern and service are often overlooked, this experience at Taylor's deserves a huge shout-out. Thank you!!

They were above and beyond helpful. We broke down, and are from out of state. We needed a caliper…read morebracket bolt, and they were able to give us exactly what we needed in a hurry. We are so thankful for the people at Taylor's.

We ordered a shower door for our new bathroom. Lowe's gave the installer who they recommended the…read moreWRONG door. The installer had issues from the beginning. He damaged the side walls and left four visible holes. While on the phone with Lowe's trying to figure out what to do about getting correct door, the installer left without a word. Now we are left with the wrong door a damaged shower. Terrible experience!!!

Lowe's and Home Depot have traded places as to who is number one. The same goes with me. Although…read moreMooresville only has a Lowe's there is a Home Depot in Greenwood. I remember when Lowe's first came on the scene they tried to outdo Home Depot and did very well for years in my book. From the staff always asking if they can help you find something (and they still do for the most part), to sealing up their concrete floors and making the store more clean they seem to always one up their competition. Today I think they still do very well keeping their store clean, keeping items in stock and delivering appliances in a timely fashion. HD tends to court the contractor who buy in bulk while Lowe's goes after the DIYer. I know Wall Street doesn't like this but I do. Living in the west, Ace Hardware stores were twice the size they are here with many stand alone buildings so naturally the inventory was vast. Not so good here in the Midwest with older stores and smaller shopping center footprints type stores. This is where Lowe's excels by having pretty much everything you need. I have said it before and I'll say it again I am not a fan of buying merchandise online. I need to see it, touch it, try it on, etc. before I buy and I want the convenience of walking in and walking out with my item; not waiting for delivery. A big box store such as Lowe's will beat out the online competition every day with in stock items and immediate availability.

Took mower for engine work; didn't get call when mower was ready. Called to ask about after a…read morecouple weeks, was told it was ready, so arranged to pick up next day. Noticed problem when started up, while still at shop; owner said he hadn't done a particular fix that we'd requested yet as he didn't know pick up was imminent. Cost was low, but we're not at all confident that the work we requested was done or that the problems with the mower were fixed. We picked this service shop on the recommendations of local chat board members, but can't say we'd recommend to anyone.