I placed an online order for Flavacol to pickup at the store…read more I received a phone call letting me know they didn't actually have any in store and would order it for me. then i would receive a call when it arrived so i could come pick it up. i got another call from another employee letting me know the same thing a different day lol. very nice they were on it! and when my order was ready for pickup i was notified immediately by phone and email. when i walked in i didn't have to say much someone was already walking to grab my bag. obviously this is a hardware store but they do sell a variety of ends!

They really go out of their way to provide excellent service. It's so nice to have a small town…read morehardware store here in Danville. Always friendly and vey helpful! Special thanks to Chuck for helping me with a plumbing issue

I had to deduct a couple of stars due to the fact that they do not enforce masks at the store. This…read moreis the only hardware store close to us and it makes us very uncomfortable to see so many people without masks throughout the store. Other stores are making an effort to make the shopping experience safe for everyone, and it does not seem like Home Depot is doing enough. We did also have difficulty getting to a few of the items we needed. The boards we were trying to sort through were very warped and actually frozen together, which made it a little difficult and more time-consuming to get what we needed. Employees were helpful and willing to retrieve the next set of boards for us. The staff is always very kind and we can generally find everything we need here. My only real issue is not adhering to COVID precautions -- hopefully they can make a change and create a safe place to shop!

Full cart of materials- and they shut down the lumber register right in front of me- I had to take…read moreentire lumber cart through self checkout- then 3 employees managed to hover over me and watch me scan my own items. They had area so crammed with promotion items I couldn't even get out. Sick of this local HD.

I was halfway finished with the cleaning of my carpet when a light spray of water began leaking…read morefrom the lower end in the area of the rear right wheel. Then it stopped and started intermittently. Five minutes later a wider more forceful spray came out at a disconnect fitting. I immediately stopped the machine. I emptied the tank and returned to using just the vacuum function to gather the water it had dumped on the carpet. I went over the entire half of the carpet that had been cleaned before the fitting failed, wrapped up the cord, and I am preparing to return it to Headley Hardware. I should have gone to the place that has never failed to have quality, well maintained equipment. I was trying to save gas and give a local retailer some business. Never again. Oh, and the machine tank reeked of cat piss!

They always have good service. Worker's always nice. They usually have any thing you need. Way…read morebetter and quicker than going to Walmart.

This is an old school hardware store that has more actual hardware than you'll find elsewhere in…read moreBloomington. They do everything from keys (including "digital chip" key clones) to vast amounts of nuts and bolts, SAE and metric, tools, supplies, home/industrial hardware. They are not Grainger or Lee's. They are not Lowes or Menards. Their prices are sometimes high, but they don't sell cheap gear. I wished they'd sell lumber and plants, but maybe it's better that they don't. They get five stars for being the best HARDWARE store in the area. You don't have to buy a huge blister pack to get just one or two of an item. Their clerks know what they have, and it's a good idea to ask them. They sometimes have better alternatives in mind, and their selection is vast for the size store they operate; they can save you a lot of time, unlike the big box stores, where there are no real specialists except the Big Item sales people. Go here first.

Literally so incredible, we walked in and immediately were helped. The staff are super nice and…read moreknew exactly where everything we needed was.

I decided to buy another Poulan Pro because my other one was really old and need some work. I have…read moreto say I'm very pleased in the professional way Stevenson's Ace Hardware went about this. The associates were very friendly and helpful and they never tried to talk me into something I didn't want. So Kudos to the associates that I worked with. The delivering guy was great too. I know I left a bad review (11/12/2017) before because I was brow beaten into something I just didn't want which I still hate that riding mower to this day and refuse to use it. At the time I had my sights set on a smaller mower with a 30" cut and that is when that women took me over to this Craftsman lawn tractor which was too big for my yard and I wouldn't be able to run it long enough to properly charge the battery in it. But last weeks purchase will make me want to come back and do business with you. I really appreciated the great service and the great help. Please keep up the good work everyone.

Service is terrible. I bought a hedge trimmer there in 2023. They never registered it. The trimmer…read morestopped working I dropped it off 18 days, nothing was done. I called and they said they would call back,they never did. The new owner Skylar told me they looked up a warranty on my trimmer. There was none, they never ordered parts and the charged me ,$99 just to drop the trimmer off. Do not do business with this place they are rude and disrespectful and dishonest. FYI I called 6 times and was disconnected too

I wish I could give zero stars. Or even negative stars. I will never do business here again. I…read moreordered 4 windows. They said it would be 2 or 3 weeks. I waited 5 weeks before I called. They said my windows arrived broken and had to be re ordered. So I waited another 3 weeks before I called. Now they say my windows are there, but need assembled, and the window guy is busy. Its been 2 months, ive never received a single phone call from them. I've had to call and see what's going on. Absolutely horrible customer service.

Always has what I'm looking for. Staff is very helpful in directing to the product I'm looking for…read more Good place to get items you may need.

My fiancé asked me to write a review for him. Earlier this week he encountered difficulty locking…read moredown the hood of his car. This situation caused him great concern, as he was on a 4-plus-hour trip. Jeri and Isaiah were not only helpful in helping him to choose the right equipment; they also helped him secure the hood. He was so grateful and relieved. I was extremely relieved as well. The concern in his voice, before the stop at Taylor's, was palpable, and he is a very tough old bird. In a climate where customer concern and service are often overlooked, this experience at Taylor's deserves a huge shout-out. Thank you!!

They were above and beyond helpful. We broke down, and are from out of state. We needed a caliper…read morebracket bolt, and they were able to give us exactly what we needed in a hurry. We are so thankful for the people at Taylor's.

We ordered a shower door for our new bathroom. Lowe's gave the installer who they recommended the…read moreWRONG door. The installer had issues from the beginning. He damaged the side walls and left four visible holes. While on the phone with Lowe's trying to figure out what to do about getting correct door, the installer left without a word. Now we are left with the wrong door a damaged shower. Terrible experience!!!

Lowe's and Home Depot have traded places as to who is number one. The same goes with me. Although…read moreMooresville only has a Lowe's there is a Home Depot in Greenwood. I remember when Lowe's first came on the scene they tried to outdo Home Depot and did very well for years in my book. From the staff always asking if they can help you find something (and they still do for the most part), to sealing up their concrete floors and making the store more clean they seem to always one up their competition. Today I think they still do very well keeping their store clean, keeping items in stock and delivering appliances in a timely fashion. HD tends to court the contractor who buy in bulk while Lowe's goes after the DIYer. I know Wall Street doesn't like this but I do. Living in the west, Ace Hardware stores were twice the size they are here with many stand alone buildings so naturally the inventory was vast. Not so good here in the Midwest with older stores and smaller shopping center footprints type stores. This is where Lowe's excels by having pretty much everything you need. I have said it before and I'll say it again I am not a fan of buying merchandise online. I need to see it, touch it, try it on, etc. before I buy and I want the convenience of walking in and walking out with my item; not waiting for delivery. A big box store such as Lowe's will beat out the online competition every day with in stock items and immediate availability.

Took mower for engine work; didn't get call when mower was ready. Called to ask about after a…read morecouple weeks, was told it was ready, so arranged to pick up next day. Noticed problem when started up, while still at shop; owner said he hadn't done a particular fix that we'd requested yet as he didn't know pick up was imminent. Cost was low, but we're not at all confident that the work we requested was done or that the problems with the mower were fixed. We picked this service shop on the recommendations of local chat board members, but can't say we'd recommend to anyone.