Called the guys and MANY others - this was the best value/quality install by far -- the crew is…read morevery friendly and efficient - and everything is completely completed and verified. Very happy with this service and the timeframe - quality of the install - and price...

Great service! They were able to schedule me within a couple of days from my call for a standard…read moreservice. Showed up on-time (actually early), professional, informative, honest, and direct. Gave me replacement options to think about 12-24 months down the road. Didn't try to sell me on anything today since there is still some life left in my unit. They are interested in long term business, not trying to make a quick buck. I would highly recommend them for your HVAC needs in the DFW Metroplex.

Can't thank Chris enough for helping us with our AC unit. He did a great job and was honest.read more

Highly recommended !! He was excellent, knowledgeable, professional, honest, and kind. He responded…read moreimmediately, diagnosed the problem, and saved the day. His prices are also very fair and reasonable.

My ac started making a strange noise when I got home from work at 6p. I was looking at my paper…read morework and realized my waranty ran out. They wanted to charge me almost $200 to come out. I didnt realize how expensive it was going to be. I was told by a friend to call this new company. There are NO EMERGENCY FEES! $79 fee to come out and see what was wrong. And he was able to fix it that night. I signed up for his Silver Plan and got a discount off of my total bill for the repair. Highly recommend this company. Even though they are new, I didnt feel pressured and he didnt make me feel weird about having someone in my home. Very professional, clean and respectful. Thank you for the professionalism, great service and coming out last minute. 6 out of 5 stars!

We've been using North Star for the pat two years. They come quickly and are always doing their…read morebest not not only provide top notch service, but are those rare folks that say, "This approach will save you money" or "We can fix it this way and it'll be cheaper." I think these guys are great.

Outstanding! I called them in a panic and they took care of our needs. Honest! Dependable! I don't…read morehave enough characters or time to tell you how grateful we are. I would recommend them for maintenance and/or repairs. Beyond exceptional! We were told by another company that we needed 2 units and it would cost us 22k! Not even kidding!! When Hisham looked at them, it wasn't even the units. It was a small fix that had nothing to do with the units.... I'm sending so much business their way... so please don't hesitate if you need HVAC work...

We had an outstanding experience with Johnny Fortiz who came to fix our AC. He knew exactly what…read morethe problem was right away, and his professionalism was truly impressive. He worked quickly, explained everything clearly, and got the system running perfectly. I couldn't be more pleased!" Jim Hogan

Our builders used them to install our thermostat. We had a leak in our house from the pipe the A/C…read moredrips into, and they builders called them out to check our HVAC unit. The tech claimed our HVAC line needed to be cleaned out without even opening up and looking at it. It was only two years old. We called a neutral company and had them come out to do an inspection with no prior information. They opened everything up and said everything was in top shape...opened the line and told us it was immaculately clean. This just proved that Ace was coming up with a reason for the builders to be able to blame us for the leak, because Ace is contracted with our builders. Follow the money. A year later, our thermostat plus sign button just stopped working. We tried to call Ace, because it had a 5 year warranty. They wanted us to pay $100 for them to come out and replace it. We could go buy a new thermostat for close to that price. No one told us that until the day of our appointment too. When my husband told them he was unhappy with their company, the rep hung up on him. All of this is especially disgraceful, because they claim to be a Christian company.

I moved into an apartment complex with a brand new system installed from this company and it has…read moreonly worked 4 out of 45 days! They told the complex that I didn't know how to adjust the thermastat? I have been adjusting thermastats since your mother was in diapers. It's 90' outside and 87' inside again! Tomorrow is Friday and I'll bet they don't show up till Monday! As long as they are cool it doesn't matter.

my igniter went out on my furnace over the weekend. The technician called and with their weekend…read morefixed visit fee (which was highest of the 5 24hr companies i called) and their crazy per 15 min labor rate and the igniter he quoted me around 600 dollars. the part is around 20 dollars and goes on with one screw. ive changed one in 3 minutes. The company i ended up going with did it for 175. They have a lot of good reviews because I am sure they probably do great work but i will not do business with someone that tries to take advantage of you when you have a failure at an inoppertune time.

Update - Turns out, it was still just a repair. The tech found the problem quickly and proposed a…read morereasonably priced repair. When questioned about if the unit was at the end of its life span, he told us that the unit seemed fine, and he didn't see why replacement couldn't be put off another few years at the very least. (it has been a year now, and we've had no further problems. We've been using Pape since the early 90's when they had to come out and fix a mess that Wolverton Air had left. Always very professional, and no matter which house we owned at the time they have always considered each call a REPAIR call and not an opportunity to try and talk us into a new unit. That coupled with their reasonable charges is why we don't hesitate to call them. Particularly now, when the unit we currently have has been repaired a few times in the last eight years, and just died again last night. Since it is original to the house, we are pretty sure it is at the end of its service life. But, I have no fear that Pape will not do right by tomorrow when they arrive to check it out.

We love Pape. We love Dave. Thanks to this awesome company we got an all new AC system and…read moreinsulation right before the summer heat hit. Thank you so much Pape for being a reliable service that allowed us to have trust in the process and an assurance of a great product and installation, while being well informed. They are affordably priced and offer financing. Dave made sure that we felt included and educated on our first AC purchase. Unlike other providers who gave quotes and came off judgmental with our requests- for instance a heat pump versus electrical, they allowed us to make the best choice for us. They also helped out with an overall plan such as updates with electrical- free box conversion. Our first check up is right around the corner. No complaints so far.

Here is what happened at my house with this guy. I found him by Google search. Called him to ask…read morehis pricing on service call and because it is a R-22 unit how much per pound for the freon. He was a bit cheaper on the R-22 per pound and that is where the big cost is at! Well he checked the unit out and it was low. So, before he started putting in the freon I asked about repairing the leak first. He did ask when I had to put freon the last time. I told him it was last year when I had to put in any freon which was the case. Well he put in like 6 pounds. He never checked the upstairs unit for anything and didn't check any leaks on the outside unit either. This unit was used for main part of the home so I was just glad it started cooling again but I was totally concerned about it leaking back out because he checked nothing for leaks!! Paid him $550 and change. He wasn't even there an hour. He was so concerned about finishing up so he could get to more calls. He wasn't concerned about doing his job first, finding the leaks and fixing them. Just wanted to get to the next job. Well the next 3 days went by and no cold air!! Already leaked out!! Called him and of course he said well " the leak would be in the evaporator coil and beings that it is a R-22 unit it would be hard ti find even if he could get one. He did say it woukd be around $2,600.00 bucks. I told him no thank you. Called another AC company and they found the leak which was in the outside unit right in front of him where he hooks up the gages inside the outside fan motor area. Small little Cooper lines had rubbed together over time and caused 2 holes needing repaired. It didn't take the second company 15 minutes to locate those two leaks. I am now an older person and that 550 plus dollars can be used to pay my electricity bill. I am now in the process of recovering my hard earned money. Oh, he did go on to say his help had quit him so now he was the only person to repair units. He was totally not concerned about repairing the unit just stick in some high priced freon and move on to the next one. Lastly; the unit that he put freon in is now repaired and cooling properly and it didn't even cost me much more than what he charged for freon. The company that came out after him; was absolutely great!! I give him a zero rating.

It should be a 10! No one could come out but Mark. It was late Saturday night when I called and he…read moreresponded right away and said he would be there in the morning which was Sunday. He came Sunday morning and found out the p-trap was vey clogged up and had lots of algae inside the pipe. Fixed it up right away and helped us and our 97 year old dad get cold air again. I would highly recommend Mark to fix my a/c again and made recommendation on what to do going forward. His prices are reasonable and fair. He is the one to call first if you have any problems. Very nice person. L. & N.