A young, not very experienced "technician" performed a $9 annual A/C tune-up (Home Depot Christmas…read morespecial). Since it was cold in January, the refrigerant "fail" could have been caused by a malfunctioning part and NOT a LEAK. I was quoted a RIDICULOUSLY HIGH $1,200 for a Dye Leak search (plus $380 for a refrigerant recharge and balance). [To exacerbate what I believe is dishonest business practices, they quoted me $626 for a Surge Protector (Condenser Only) and $1,170 for the Condenser and Air Handler!! The problem is I have a WHOLE HOUSE surge protector that I paid about $100 and had a handyman install in less than 15 minutes!! The surge protector is visible when looking at my outside electric meter...hooked up on the bottom of the electric panel.] When Florida Breeze came out in Feb., they indicated because it was too cold, any testing on my Variable Speed Heat Pump unit could be tricked/influenced by the weather and provide a misdiagnosis. When Florida Breeze tested on April 2nd, they determined there was a defective part that was preventing the refrigerant from flowing through the unit. They ordered the part. (They also said it would be less than $500 for a dye leak search and refrigerant.)

I personally have used this company for years. I also have recommended them to my neighbors. First,…read morehe is up front. None of the A/C company BS when it comes to quoting. Second, he is always fair. His prices are on the lower spectrum of many others. FINALLY, he knows his A/C's. We gave a end result and he fulfilled it. No BS.....pure hard work on his account. Bill is upfront, knowledgeable and selfless. If he can help prior to him showing up he will. I HAVE AND TOTALLY WILL USE HIM AGAIN.

Have you EVER ran out of coolant on a BURNING hot "106" degree day in TEXAS!!! Well Folks...It's NO…read morepicnic!!! My poor wife was sick and I made an ice fan for her with the help of a YouTube video, but, there was one (1) BIG draw back though, you had to either drain the melted ice or replace the frozen water bottles every hour!!! NOT the greatest solution, but, fortunately, Ronny of ALPINE Air Conditioning & Heating in Arlington, Texas came out on a SUNDAY and refilled the coolant that we needed so badly!!! Compared to their competitors they're ahead of the pack!!! Their pricing was up front and very reasonable!!! Papa Mike Fort Worth's Concierge (As seen on YouTube courtesy of VisitFortWorth.)

Customer service is good but the prices are ridiculously high. Their tech was in our facility for…read more30 minutes and we got billed for 1.75 hours at $150 per hour, plus fuel charge plus misc supply charge - appallingly ridiculous. This was just to diagnose and the quote we received was 3 times higher than competitors. Their time begins from the time the tech starts driving from the previous customer and he charges for calling around for the parts.

Man this company is off the chain! Customer service is outstanding! I was able chat with a rep…read moreonline who called the company for me directly while I was on the phone at 7:30am on a Saturday! The tech Eli called me and educated me on the phone plus explained to me the charges. He showed up exactly when he said about 30-45 min after our conversation. He walked with me and explained everything about my unit and showed me exactly what the problem was. Gave me different opinions and was very honest about the work! DO NOT CALL ANYONE ELSE IF YOU WANT QUALITY WORK AND QUALITY SERVICE!!!

I recently called Go West after hours. They came the very next morning! I'd used them in the past…read moreand they remembered me. They know what they are doing and help you to understand why your A/C isn't working and how to prevent things from going wrong in the future. They are trustworthy and what I consider to be good people. I'll call them again when my A/C acts up because this is Texas.

I had a recurring problem with the drain line setting clogged caused water to run from the air…read morehandler system. I have had several A/C & Heating company's charge me ridiculous prices for a temporary fix. Today, I truly believe the level of honesty Ty provided and the solution finally feels like we found the root cause of the problem. I appreciate him being prompt and through but he didn't they to take advantage or find something to up sell! Thank you and I know who has all of my future business! Thank God for you and your company.

I loved they showed up with no mask and did not do the job- the tech quoted 175 for a year contract…read more, 87 dollars a pound for 1 pound of Freon aNd 97 to check a leak. Not quote was given and nothing works. I said I'm happy to pay for the Freon and the leak test but not for a contract that was not used or would be used because nothing was fixed- I tried to get Rodger to come by but he wanted to charge me again for coming back out. I would highly recommend not using these folks for any service- anyway I'm out over 300 dollars to be told I have a leak and nothing works- I knew that when I called these people. Amazing to me you try and use a local guy and they are trying to live off of 300 dollar scams. Maybe they have been In business a little to long- the tech had only been with them a month and Was not a happy person- now I know why Rodger. I was just trying to get a new system and a quote in a timely manner. What a scam. James P Willis

We called Alden (for the first time ever) on Friday, December 22nd to come out and look at our hvac…read moresystem (which had stopped coming on earlier that morning). Alden was very responsive and had someone there within 2 hours. After spending about 30 minutes diagnosing the issue, the Tech said that there was a loose wire going to the thermostat. He (apparently) fixed the loose wire (the heating had finally come on). He then offered to sell us a Service Contract on our overall hvac system. We declined. He went to prepare his invoice for today's repair of the loose wire. Alden charged us $89.00 for the service call and an additional $69.00 for repairing the loose wire. A few days later (this morning) the hvac system stopped working again (it was acting the exact same way it was the prior morning). We contacted Alden again and they sent the same tech (along with what appeared as a more senior tech along with him). They determined that the thermostat itself now needed to be replaced. Alden quoted us $377.00 to replace a (readily available) $30.00 thermostat. Alden made no mention to provide an explanation why it was going to cost $377.00 to replace a $30.00 thermostat ($377.00 is higher than any cost-range estimate that you can find online - the actual time to replace a thermostat is around 30 minutes). Alden also offered no reasoning or explanation why we wouldn't be due some credit for the $158.00 we just spent with them for repairing a "loose wire" just a few days earlier. If you add it all up, Alden must have thought it was reasonable to charge us a total of $535.00 (over two visit for what ended up being a bad thermostat. We are reasonable people and do not mind paying for good service. In this case though, either Alden doesn't care about what their customers think of them or Alden isn't fully aware of how any of this looks from the customer's point of view. The service techs offered no logic or reasoning whatsoever why we should pay the full charge from the "loose wire" repair PLUS pay an unreasonably high $377.00 charge to replace a simple thermostat. We are writing this just to warn people about the potential pitfalls of working with Alden. Update: 12/26/2017 @ 1:56 pm We just had an independent hvac repair technician come out (we called him after I replaced the thermostat myself). I replaced the thermostat myself (which Alden said was bad and needed to be replaced) - i bought one at Home Depot for $24.95 plus tax and it took me about 35 minutes to replace it. However, replacing the thermostat did not change anything - the hvac still didn't come on. The independent hvac tech came out and identified that the AC drainage overflow safety switch was what was causing the hvac to not turn on. He bypassed it for today and will come out to replace that tomorrow. His service charge was $39.00. He also indicated that if the thermostat was actually bad (which it wasn't) it shouldn't have cost more than around $155.00 to replace the thermostat (that Alden wanted to replace for $377.00). Buyer beware. Also, I will happily recommend the independent hvac tech (after he is finished successfully replacing our AC drain safety relay). Thanks, David

I had a significant water leak from my water heater that adversely effected the platform the…read morewater heater and Air conditioning furnace and blower were installed on. Steven came out, gave me a good estimate on the work needed , and then came back out and did an excellent job fixing the problem, even when the repair required some more work than originally thought.. and the whole time he was as nice as he could be.. I will be going back to him if my system needs work..

There is a saying that you can get things done for a fair price, done fast or done right but you…read moreonly get two of the three. With A1 Worcester Air, you get things for a fair price and done right. I've used them for many years and they always made sure the job was done right and at a fair price. I recently had them install a heat pump and although it was not the fastest installation, I know it was done right and at a good price. So if it is important to you that your heating and air condition work is done right, these are the guys you need.

I truly cannot say enough good things about this company. The communication, quality of work, and…read morereasonable pricing have made me a loyal customer for life. VJ goes above and beyond in every way. I can simply hand him a key to a property and trust that everything will be taken care of--he truly becomes my eyes and ears. He treats every property as if it were his own home and often catches things I would never have noticed. He is incredibly trustworthy and talented in so many areas. Finding someone with this level of care and integrity is rare. I've been using him for years and hope he never retires!

VSJ SERVICES provides quality service an an affordable price. He installed handicap bars to my…read moremaster shower and did a phenomenal job!@ I highly recommend him!

Wes at Bearded Handyman was awesome to work with! His prices were fair and his craftsmanship was…read moretop notch! I will be contacting him again for future work and would highly recommend him to my friends and family! Thanks Wes