A worker by the name sotchil Velasquez works here she's very unprofessional and very disrespectful…read moreto her patients she tends to post them on her social media and make fun of their illness sad and childish and very unprofessional I don't think she should be allowed to be alone with patients when her behavior is very bad I had her on social media when I seen that and had to find out where she worked to report her hopefully this gets to the right people and she gets reported

This is for my neighbor Tim, who is not tech saavy and does not have a google account…read more About 3 months ago my wife moved into Stephanie Gardens from another facility. While the other facility was doing an ok job, the care had been decreasing in quality over the year before we left. Finally, I grew concerned that she was no longer safe there. I know it is a big step to move someone with memory issues, but I felt it had to be done. By moving her, things have gotten so much better and she has improved in many ways thanks to the outstanding staff. The facility is quieter with fewer residents with special needs (violent, stealing, etc), and she has her own room. I feel that because of her new location and environment, we have seen a number of small improvements: she is conversing more, showing more independence by getting up on her own in the mornings to dress, making her bed and starting to ask for her purse and lipstick, and MOST OF ALL always smiling more. When I take her out for a drive, she's notices traffic when turning. She is just showing a renewed interest in her world, and I am grateful. Prior to coming to Stephanie Gardens, she seemed to have lost interest in her life and surroundings. The Caregivers and Medtechs are so nice and attentive to her needs - which extends to all the Residents. I'm always informed of any changes to be made and my opinion is asked for prior to any changes except emergencies. Activities, food and any maintenance required are far beyond what we had previously experienced. I have great respect for the Director who runs a well-operating facility, but treats her employees very well and is seen often hugging Residents and conversing with them. The facility is spotless. I am impressed and pleased with all of the staff I have encountered. They may only recognize one "Employee of the Month," but to me ALL of them are since we arrived. By moving her here, both of us now are less stressed and feeling physically better. Thanks for all the Angels at Stephanie Gardens.

No I do not reccomend working at chestnut lane, hositile work environment, and so many not reliable…read moreworkers, also coming from higher levels. Certain workers is just there for paycheck that they ignores resident's pull cords. Not safe to work at this place!

People in administration/leader positions do not keep their staff feel safe to stay and work there…read more Emotionally manipulative when confronted- ex. "Will take care of it" but do not follow through. Do not follow the chain of command procedure. Do not step in when crisis arises. Point fingers at each other and not taking accountability of their job positions. Poor operation and management skills. Handbook on policies aren't being followed. Many upper level positions have unqualified people working- verbally abusive when they're called out. Not real people solving real problem, instead, they sweep everything under the rug to make themselves look good while harming everyone else. While all this is happening, the residents are being neglected. Favoritism is strongly practiced here (locals vs new people). Can't draw the line between assertive and aggressive behaviors. Don't know how to separate personal and work lives. Firing people with no warning or write ups. The list goes on and on. Do not recommend to work at this hostile work environment. If could give zero star, i would!

It's awful here. Can't put the right beifts on people. It's…read moreokay to put small beifts on bigger people. Having a hard time feeding people with special diets. It's okay for people to disstreved people sleeping at all hours Then workers putting words in my mouth I didn't say. Cant handle diabetes people right. Can't follow doctors instructions at all.

I would give zero stars if I could, staff are disrespectful rude, they violate laws and protocols,…read morethey have been caught by hospice over dosing my dad for their purpose he is in and out of the hospital, APD is involved due to their lack of care, he has dementia and early stages so he knows, they don't treat family right. I was forced by the hospital to place him there and the hospital wasn't working with any of the residential care facilities I sent so I know there's a contract between them. Watch your back and your loved ones. I have been trying to reach owners for a few months and they are refusing to give me information. They don't communicate and don't work with the ombudsman either no point I had to file a police report on her. Farmington square Gresham is a joke and needs to be shut down

I've had a long history with Farmington Square, going back to my Grandma Dora's death here in, I…read morethink 2005. I know that when Grandma died the experience I had, and the experience my father and aunties and uncles had here, it was very good. My grandma was 89 and had advanced dementia. There were severe behavioral problems from Grandma that led to her moving from nursing home to nursing home in her final year. Grandma's deterioration and instability of care caused a great deal of distress to my dad and aunties and uncles. It was a horrible final year. Farmington was Grandma's final stop and she went into hospice shortly after arriving. As a 20-something I only visited her twice at that home but I know what I saw and what my family saw from the staff. It was complete and whole hearted care for grandma, something the other homes hadn't been able to provide. One of the workers actually climbed into bed with Grandma and held her and played folk gospel music for her around the clock in her final days. That worker was invited and attended the private family memorial we held for Grandma. Now my mother is at Farmington, she moved there in 2020. My mom also has advanced dementia, although not as far along as Grandma was. I cannot speak a great deal about my experience with my mother because it has been an unprecedented and hellish year for everyone, the year of the coronavirus and a great deal of political upheaval. I will reserve any public judgment for how things move forward. I do feel comfortable in saying that I have had a few problems and brought them directly to Claudia and Malina--they have helped a lot. I really like Yolanda who runs the Social and Activities for Farmington Square and I trust that she is always doing her best with a heart really full of caring in an undeniably fraught situation where loved ones are not allowed to touch or hug the residents. Her job title essentially changed in March 2020 to Zoom Video Coordinator. She has maintained a kind and professional demeanor in this volatile situation under extreme stress. I think the whole community should be grateful for how the nursing home has participated in vaccine rollout. They have hosted safe and competent vaccine clinics for the Farmington community, including family and friends of the residents. I stayed for the required 15 minutes after my first vaccine and I was impressed with the manpower and effort put into the clinic. For my little group, it was a community service for low-income and underserved communities. It took significant stress off my family and the friends I brought. Thank you very much, Farmington, for making such a seamless experience in this regard.

I am physician and surgeon that has worked with Caleb for four years when he was my medical…read moreassistant . He excels in his medical work with patients as well as compassion. I would 100% trust him to help care for my family . So happy he continues to care for patients he has a heart of gold.

From the owner: Lindenplace Care Home is a welcoming and compassionate environment where residents receive truly…read moreperson-centered care. We take the time to understand each individual’s unique needs, preferences, and routines, providing support that promotes dignity, comfort, and independence. Our dedicated team offers 24-hour assistance with daily living activities, medication management, nutritious home-cooked meals, housekeeping, and engaging social and recreational activities that nurture connection, purpose, and joy. At Lindenplace, we go beyond meeting basic needs—we create a genuine sense of home where every resident feels valued, respected, and cared for like family.

My father moved into this facility just over a year ago. At that time the facility, people and food…read morewas amazing. If he had an issue they were quick to fix the problem. The staff was friendly and very approachable. Fast forward to today and it is a different matter. His room was not cleaned for over three weeks, the hallways have not been vacuumed, and dirty dishes have been left sitting on furniture in the hallways. When he goes to eat he is told that they are out of stuff all the time. No tea to drink, no bananas to eat and if he should ask for seconds he is told that if they give it to him they will not have enough to feed the people in memory care. For the amount of money he is paying to stay here this is completely unacceptable! We have been told that it is all due to staff being let go and that they are never out of food or drinks. Where is management? If they don't have the people to clean then why are they not helping? Why are they not in the dinning room talking to the residents and seeing what they are getting to eat or what is out? We will be moving my dad out of this facility just as soon as we can.

My dad is in this care facility..we have had many many issues ...last week when i was there the…read morelady in charge of the memory care comes into my dad's room does anyone want a covid or flu shot ?? I was so upset his dr gives him these and I do not want him getting another one or over dosing he has dementia do you think hes going to know??? I was disgusted !!! They have his medical charts and its well documented the covid shot is not good for dementia patients i have alot of things to say about this very irresponsible and should be illegal !! They also do very little and charge and keep trying to charge more .my dad is still highly functional although the activities they have here to help him are very poor an and the staff has changed 3 times in a year its very mismanaged...research this is no life for your loved one ...I know many judicators that have moved residents out because of poor care . .if I told you all ive seen you'd be very weary!

My mother was there for 10 years and was afraid to move because she found it hard to adapt to…read morechange, so she stayed, as the service went downhill when the new owner took over in 2000. My mother wasn't given her showers on such a regular basis that I deducted it from rent each month. She remain lucid and I visited several times a week even during Covid ( me on her patio, masked and mom inside the screen door masked). They began to let dogs live there and one big dog ran up to my mom growling, showing teeth and tried to jump on her as I was strolling her outside at the facility (she was in a wheelchair paralyzed on one side) I jumped in and saved mom while yelling at the dog and at the resident who owned it. Someone put their head outside their apartment and shouted that the dogs needed to be on leashes. When I brought up the matter to the person who ran the facility, I was told that I was mistaken and that it's a nice dog. They also let violent memory care patients into the dining room and the assisted living facility who would shout obscenities at the chef and strike terror in the residents. Food wasn't delivered for up to an hour so mom commonly returned to her room without a meal. I kept her fridge stocked with healthy items so she could still be nourished. Meds were such a mess, I won't even start. They had the wheelchair residents mailboxes at a height of 6 foot so they had to dangerously try to stand, unlock their mailbox and retrieve their mail. When I tried to resolve this, they gave a different mailbox, lower, that mom could reach, but then ended up renting that corresponding room, they removed my moms name from that mailbox and they had the mail given to the receptionist (who sometimes delivered it, not always). Some important mail could not be delivered without an actual mailbox and that's when it came to my attention. I heard other residents struggle to try to reach the height of their mailbox. Once in the middle of the night, mom fell in her bathroom, breaking her arm, and Powell Valley didn't contact me. I found out when I talked to mom the next day after she had returned from the hospital! Another time, the maid, in changing the bed linens put her metal bedframe on her oxygen tube so that night when she couldn't breathe and was taken to the hospital. I discovered this as I was gathering things to take to her hospital room. She had to wait for more than an hour for assistance to use the bathroom very often. Once, when she had diarrhea, and had been waiting over an hour, and was crying when an aide (not assigned to mom's room) popped in to say hi. This particular aide was mom's friend and she immediately called the aide station to tell them to "get someone down here immediately" to help my mom. Someone came reluctantly. They let a mental patient live next door to my mom who made threatening remarks to her often. I brought this up but it fell in deaf ears. I do need to say that there were some wonderful individuals who I trusted and mom and I both loved, but the overall place was run horribly. Theft, losing clothes, wrong meds given, showers not given, bathroom assistance not dependable, Covid shots discontinued without notice, I wouldn't be informed when there were Covid cases in the building, they didn't require residents to mask during the height of the pandemic; these were just a small sampling of the problems. My goal was to try to keep my mom safe and them honest in what they had promised. I was on a first name basis with the state ombudsman. My mom was lucid and had family checking in constantly, I can't imagine what it's like for less fortunate residents.

Review of Powell Valley Assisted Living (Not Memory Care)…read moreOur family placed my sister at Powell Valley Assisted Living after she suffered a debilitating stroke in 2022. We chose this facility because it appeared clean and professional, and we were told there would be medical oversight. Unfortunately, what we experienced over the next couple of years was deeply upsetting and unacceptable. To be clear, this review is about Powell Valley Assisted Living only. We had no experience with the Memory Care Community, which is located in a separate building. We were initially told there was a doctor on staff, but that turned out to be misleading. The person overseeing medical matters had a doctorate, but he was not a licensed medical doctor. He refused to manage my sister's critical prescriptions-especially her long-term oxycodone for severe pain-and insisted her outside physician handle it, despite her being in their care full time. Medication management was consistently poor. There were repeated delays and missed doses. At one point, her medication was even stolen, and there was no accountability. Staff turnover was high, and untrained employees were training new hires. Medication changes from hospice were not being communicated, or faxes were ignored-once simply because there was no paper in the machine and no one noticed. One particularly alarming situation involved her nerve pain medication. I noticed she wasn't receiving it, and when I checked the medication log, a med tech had marked that they were out of the medication--yet on other days, another med tech had given it to her. When I asked about this discrepancy, I was told by staff that they had " borrowed" the medication from other residence, or from " somewhere," with no clear explanation. Shockingly, it turns out she hadn't been given her nerve pain medication for two weeks. Even when she was placed on hospice, the disorganization continued. Staff were confused about how often she could receive her pain medication. I had to call hospice myself and stand there on speaker phone to get clarity. Watching someone you love suffer in pain while staff delay care is devastating. Other issues included: - Personal belongings went missing, including six of her dresses. - Her laundry was mixed up with other residents' clothes. - Food quality declined sharply depending on who was cooking-at times, it was unrecognizable. - At the end of her life, when she could no longer feed herself, we were never informed-and she was left without help. One day I raised concern about the fact that her medications were not being given on time, and I asked if anyone was overseeing this. The staff member's response was, "We can't really do that-we have over 90 residents we give meds to." That kind of response summed up the lack of oversight and accountability we experienced throughout her stay. Families place loved ones in assisted living facilities hoping for compassionate, consistent care and peace of mind. But without constant family oversight, your loved one at Powell Valley Assisted Living may not receive the care they need-or deserve. I would not recommend this facility to anyone. -Christine