Very disappointing experience with this firm. They are non responsive to time sensitive issues,…read morenot returning calls/emails. Very unprofessional.

My experience was very disappointing. To start, the staff couldn't find some files I uploaded in…read moretheir rudimentary tools, and it took multiple calls to clarify the issue and correct the missing data. There was also a small mistake in my return, which may happen, but again it took forever to fix, due to delays, unanswered calls, and multiple people involved. Even if I submitted all my data very early, we ended up filing at the very last minute, where I had to chase them by calling multiple times a day. I was surprised by the confusion that seemed to dominate their process.

Great accountant and very knowledgeable. Great rates and former IRS revenue agent. Been doing our…read moretaxes for years. Dave can do all types of tax returns.

From the owner: Our accountants are board certified and stay current with continuous certifications and seminars to…read moreensure we are up-to-date on all of the newest information, laws, regulations, and techniques in our field

Very expert and responsible. Karl and Betsy have been my accountants for over 25 years.read more

I worked with this firm for about five years. Initially, they were helpful with a tax situation I…read morewas concerned about, so I continued to use their tax prep services. However, for our relatively uncomplicated taxes (I am W2, spouse is self-employed), we were charged $1200/year and received no tax guidance or discussion for that price. I finally found a new accountant, who charges less than half that amount, and meets with us quarterly throughout the year for an hourly rate. From the first phone call with our new accountant, we received more high quality information and transparency about cost than we did in five years of working with Baumann and Baumann. Furthermore, over the years, our interactions with them (via email) were filled with condescension and we were treated like children. When we decided not to work with them this year, they wiped our online portal of all our uploaded tax history without giving us a chance to review it. We stuck it out with them for longer than we intended due to the time it took to find a worthwhile alternative, but I'm so glad that we finally stopped working with them! If you are looking for affordable tax prep and high quality customer service, I recommend looking elsewhere.

$2k not just once but for every year for two years. Two F*ing grand for BS service. Had one of…read morehis employees (Derick I believe) call me back on several occasions because he could not understand in plain F*ing English. On top of that, I had to pay the IRS over $1500 first year and another $2k second year.. for what??!!!! I did not make over $100K!!! What a rip off service!! Staff calls with the same questions after I have answered them via email.. it's just a way to rack up the cost just like lawyers. STAY AWAY!!!

receptionist doesn't answer phone during business hours or respond to left messages. unable to get…read moreother staff members to pick up phone or return calls either.

Worked with Cyndie and team for the first time this year and had an incredibly positive experience…read more They helped prepare taxes for me and my family, and everything was just smooth and easy. I shared some high level info over email, uploaded a bunch of documents, we emailed back and forth as questions came up, and they got everything prepared quickly. Totally hassle free. Everyone I interacted with was polite, responsive and helpful. Definitely going back to them every year and would recommend them to anyone needed tax help.

she's an awesome awesome accountant always very professional and very very helpful…read moreshe is highly recommended

Oh where to start. Reached out to this firm based on a recommendation. All correspondence was via…read moree-mail. Determined that the price for a return was reasonable (estimated around $450-$550) plus whatever extra complications. Sent the partner my previous turbo tax file (per request) and then asked two questions regarding my tax situation. This turned into a bit of an exchange over email, even had to send some additional papers. Mind you, this is all going on way before the actual tax return. One question answered, another not, but it did not matter because I figured once the actual tax prep began I can get all the information. Get a bill a few weeks later for $400 for "emails". Yeah, brutal. Turns out that answering two questions and going over some papers will run you four hundred bucks. Naturally, I resisted as that is crazy. So he offered a discount to $300, but that was still too much. I am being charged for emails what people pay for basic tax returns? Mind you at no point whatsoever do you get warned or that you are on the clock. Few months later collector comes knocking, I explain the situation and seemingly everything is quiet. Nope, they sue me in small claims. I figured why not, there is no way this is reasonable. Feels like a giant firm fleecing the small guy. Court will surely rule in my favor. Nope, clerk magistrate barely cares about my story and rules against me. Best part? The lawyers (yes, two ) had two cases that day. Apparently I am not the only one who finds the practices of this firm shady, underhanded and sneaky. However they still got their money from me one way or another, too bad it was via the courts and not actual services. Stay the hell away folks.

Excellent work, trustworthy and reliable. After filing taxes on my own for a number of years, I…read morewish I had reached out to Stevens and Ciccone sooner! Communication was professional and thorough and they made the tax filing process easy. I can't speak highly enough of their service.

Ferguson & Ferguson is a Salt of the Earth Father Son duo of PHENOMENAL CPAs. I LOVE this firm!!!…read more Honestly, Earl Ferguson helping me with my taxes has been a GAME CHANGER for me. Previously I had used H&R block and just never felt like I was in good hands - It was always some inexperienced kid on rotation who was assigned to file my taxes and overall an uncomfortable experience... so much that I actually became intimidated and overwhelmed by the entire process and didn't file for a couple of years. A completely Polar Opposite experience when walking into Ferguson & Ferguson!! My usual tax anxiety was immediately extinguished as soon as I began chatting with Earl and his son, David. Both Earl and David are extremely professional and go through everything with a fine toothed comb to ensure that you're not paying any extra or missing out on any possibly deductions. Earl even helped me to strategize for the upcoming year to help alleviate my tax burden. It feels good to work with someone you can genuinely trust with your taxes right out of the gate. If you're looking for a judgement free down to earth tax experience, these are your guys. I highly recommend this firm!!

I've been a long standing customer with David for years. When we first started out with David my…read moretaxes were a mess, and in short order he was able to fix incorrect filings from past years and get me returns that I had missed. Through the years he has help my family with tax planning and getting my wife's business set up. I strongly recommend Ferguson & Ferguson CPA to anyone that is not looking to work with the H&R Blocks. As for the Lady who answers the phone, I can see how someone might get that impression. She is nice a Lady and a temp worker during their busy season. She doesn't managed their calendars and helps out with menial tasks. Typically she will take a message and David or his Father will call you back.