Cyndie is amazing and I recommend her wholeheartedly. I did my own taxes for years, but things have…read moregotten more complicated in the past few years...getting married, having a baby, having my employer realize I needed to file an amendment because of a glitch in their system... So three years ago, I found Cyndie on Yelp along with some other options. Cyndie was the first to respond to my inquiry, so she earned my business. Responsiveness via email is important to me, because I work three jobs and I'm too busy to run errands or even talk on the phone much. I .pdf my information to Cyndie (password protected, of course) and she sends it back the same way--often within 24-36 hours! If I have questions, she responds to them via email immediately. I've used her every year since and recommend her to everyone who asks me how I got my taxes done so quickly! Thanks, Cyndie!

Worked with Cyndie and team for the first time this year and had an incredibly positive experience…read more They helped prepare taxes for me and my family, and everything was just smooth and easy. I shared some high level info over email, uploaded a bunch of documents, we emailed back and forth as questions came up, and they got everything prepared quickly. Totally hassle free. Everyone I interacted with was polite, responsive and helpful. Definitely going back to them every year and would recommend them to anyone needed tax help.

Al is a true professional.He is very efficient and did my taxes the same day.I will be using his…read moreservices again.If you need an accountant and tax preparer,Al is the right person.Thank you Al.

This year my husband and I decided to seek professional help with our taxes. We found Superior Tax…read moreServices, which is run by Al out of his home in Belmont. Al went through all of our information with us, and answered our many questions, and was able to provide suggestions for what we should change in the coming year as well. He was easy to work with and seemed to enjoy helping with this (painful) annual task, and I would certainly suggest his services to anyone else looking for tax help.

I spoke with Joe on the phone a few months ago about doing our taxes. He sounded nice enough. As…read morewe sent hime all our paperwork, he started asking for things that were irrelevent to this year's taxes. In addition, he was telling us we had some of our paperwork that he asked for wrong when in fact, it was not wrong. Then he started berating us and was very condescending. He was actually putting this stuff in a very harsh tone in emails. In my opinion, it felt like instead of working with us on what needed to be done, he was bullying us. We were shocked. To top everything off, his bills were considerable higher than prior returns. Suffice it to say, we would never use him again.

Joe has been doing my taxes for some five years now. He helped me get out of tax issues I had with…read morethe state related to a failed business. He knew exactly how to present my situation to the state tax authorities and got me off the hook. He is a knowledgeable professional. In all matters relating to taxation, you are in good hands.

Working with Jeremy was great. We had been filing our own taxes but as life got more complicated,…read morewe turned to a professional and we were very pleased with our experience. Jeremy was responsive and eager to help us out. His secure online portal made it easy to share info with him safely but he was also available via phone. He is upfront about his pricing and, I feel, has set us up for future success. We plan on using him again in the future.

This is the second year I am using Jeremy Dunn as my tax preparer and he is excellent.read more

Steven Hoffman is seriously gifted. He is knowledgeable, the biggest tax nerd (this I mean in the…read morebest way possible), and has the spirit of a teacher. I decided to make the long drive to Waltham because he is an endorsed local provider by Dave Ramsey and boy did I walk out of there happy! His skills are worth EVERY penny. If you are reading this post and not sure if you should pay the cost let me tell you --- it's worth it. I am single, no kids, no house, but a complicated income situation so I could not afford to cheapen out. It feels great to walk out knowing the fee I paid saved me THOUSANDS of dollars, legally. The man knows his trade! He is a wise CFP! Ladies, just like you wouldn't cheapen out on your hair.... I'd say do the same for your taxes. Sure a couple bucks more but you will have a trustworthy advisor who cares about your situation, helps you understand tax changes, and will make sure you walk out victorious!

This tax service was recommended by a friend, who did have a positive experience, though she later…read moreshared that she had also found Steve to be somewhat rude at times. I shared with this service that I had been hesitant to have someone do our taxes in the past because I have found tax services to be unreliable. I should have known better. I provided Steve with all the requested materials by April 3. He did not respond until April 11, when I reached out to him. He said he had not filed our taxes by April 11, the date on which he had expressed that they would be filed and paid for. When I expressed concern about the lack of communication and said I felt uncomfortable, he said that was my problem. He refused to take any responsibility. No apologies, no warm tone, just an immediately defensive, very aggressive reaction to my disappointment and concern. When I asked for a refund for our deposit, he responded, "How would I do that?" And then refused to refund our deposit. He also refused to provide confirmation that he has deleted our confidential financial records. My husband had gone into the office midweek, and Steve never mentioned that we needed any other paperwork. Also, when we first came in, he was very polite, shook hands, walked us to the door, but when my husband stopped by, he barely gave him the time of day. And, when I asked for the refund, he said that he had done a lot of work for us. But, when I asked what he had done - he just kept repeating "a lot of work." He also retorted that he had spent time with us, when that was supposedly part of the initial free consultation. He also said in that initial consultation that he had everything he needed and we wouldn't need to meet further, but then when I expressed concern over the phone when our taxes weren't done, he shared that sometimes he does need further meetings. Also when I called initially to schedule that first appointment, his first question was: "What are you hoping to get out of this relationship?" That is a weird question for a man to ask a woman. I should have known from that first creepy question that this was not a guy on the up-and-up. Also, this is a ramshackle little office on Main Street in Waltham. It's not a nice working or meeting environment. While we were there, Steve appeared to be pinching every penny. For example, he wanted us to print things, but you could see he was getting frustrated when we were using a fair amount of paper to print. In addition, in our initial consultation, he had very little helpful advice. He came across as very critical, made assumptions about our married relationship, and in the end, didn't even offer any deductions that a person couldn't get from TurboTax. I thought -- well, he didn't know anything I didn't know -- but at least, the money I'm paying him will save me the headache of having to do my taxes this year. . . until, he just, um, didn't do them!? And, I assume, had I not reached out myself on April 11, he wouldn't have contacted me, and then I'd have late taxes, for which he'd probably blame me for not following up with him. In the end, I spent 2 hours doing my taxes on TurboTax, which cost $200, rather than the $600 we were going to have to pay him. It also allowed me to get more deductions than Steve said we would get because he didn't really spend enough time to get all the information from us. He didn't provide a checklist like other services. He needed clarification on all our documents, when they were very clear. If you could read the emails this guy sent me after -- "I hope you find a solution to whatever is truly troubling you." A passive aggressive: "God bless you and your family." He's a true BS artist. Lastly, this sounds like a financial service - LTR Financial - but it is just one person, so there's no recourse if you have a negative experience. He only puts up the 4 and 5 star reviews he gets. His website seems like a franchise, but when you look at the fine print, it's just him selling himself falsely. And, when I read the fine print, I saw he only likes cash, check, and debit -- for a reason! He's not trustworthy. I have heard good things about H&R Block on River Street in Waltham, and there you'd have the assurance of quality and care. Real schiester of a guy. BEWARE!

My "tax specialist" seemed to not know much beyond the basics of tax returns. She first calculated…read moreI would be getting a $4,000 refund when I actually owed $40,000 making her calculations off by a mere $44,000. This mistake was only caught before filing because I pointed it out to her. She also made mistakes on other forms that I had to request she fix. Additionally, there were mistakes I didn't catch because I was notified by the IRS that I had overpaid taxes by around $400. A very frustrating experience which I paid $300 for and that probably took longer than filing myself.

DO NOT use this branch to prep your taxes. Worst experience my husband and I have ever had. They do…read morenot respond to messages, never in the office and I needed to call client relations in hopes of a resolution. We were given an appointment but when we arrived the office was closed. In addition, I also revived a letter from the IRS our taxes were prepared incorrectly. This is beyond unacceptable. I'm hopeful I'll revive a call from customer service to get this fixed.

Pillar tax is a very efficient company. Andrew helps with taxes and explains each aspect of your…read morereturn. He is a very honest and intelligent product of Bentley University. I got my tax return within a week of Pillar filing it. I am a very satisfied customer and will continue to use Pillar in the future. I would advise anyone else to use this service.

From the owner: Individual & Small Business Tax Preparation, Tax Planning, Small Business Consulting, Payroll,…read moreAccounting, Bookkeeping, FAFSA/CSS Profile Preparation

$2k not just once but for every year for two years. Two F*ing grand for BS service. Had one of…read morehis employees (Derick I believe) call me back on several occasions because he could not understand in plain F*ing English. On top of that, I had to pay the IRS over $1500 first year and another $2k second year.. for what??!!!! I did not make over $100K!!! What a rip off service!! Staff calls with the same questions after I have answered them via email.. it's just a way to rack up the cost just like lawyers. STAY AWAY!!!

receptionist doesn't answer phone during business hours or respond to left messages. unable to get…read moreother staff members to pick up phone or return calls either.

This review is long overdue. We have been working with On-Time Payroll for over 11 years. Their…read morecustomer service has always been excellent! I cannot say enough about the whole team and especially Hajeera, our rep, who is always available to help with any questions and take care of any issues promptly. As a small business, we were always able to depend on their expertise. Thank you so much, On-Time Payroll, you are the best! GK Dermatology, PC

We are new to their services, new owner took over July 2021. We have had a lot of problems with…read moreOn-Time. I have never never had a negative PTO total until using them. Now All the employees owe money to the IRS after doing our taxes. I have never owed money to the IRS and I am 64 years old, getting ready for retirement.