I stayed here for a week for a business trip and was astounded by the grounds, the rooms, the food…read moreand the service. Located just a brief 10 min walk from the adorable Marina, it is centrally located with a gorgeous view of the water. There is always someone to open the door for you on your arrival and you're greeted with a gorgeous spacious entrance into the hotel. Service is great -- especially the cleaners for the room. They would visit my room twice a day to endure I had water, that my slippers with ready for me beside my bed, a little chocolate each night before bed... their attention to detail made me think they should train other teams in the world. The grounds are beautiful complete with a pool with a gorgeous water view, a highly rated fancy restaurant that won't break the bank, a good breakfast buffet, a state of the art gym, a spa, and very spacious rooms and bathrooms. This hotel was great for a work conference and they handled hundreds of people with ease. This is a great example of how a top tier hotel should be ran. Outstanding!

Just as advertised, this hotel was truly a five star experience and worth its high price tag. The…read morelobby itself was impressive and the customer service was fabulous. Not long after we checked in, we received little desserts waiting for us in our room. The bedding, the bathroom, the balcony views were absolutely spectacular. We truly loved the complimentary indoor spa, it was very relaxing. The restaurants also serve some amazing food and cocktails. For an extra charge, the hotel was able to provide us transportation from the airport; they even arranged private transportation to drop us off at our airbnb when we had to check out the next day. The transportation service was great and very informative, we wound up using them to take us to the Sintra one day during our trip. We unfortunately only stayed one night and I wish we stayed longer, my husband constantly talk about coming back here. Cascais is an absolute gem of a town and I highly suggest spending a night here if you are ever in the area.

This is a great hotel to stay in this area. If you can get an ocean view room... do it! It is well…read moreworth the cost, especially if you enjoy sleeping with the sound of ocean waves and waking up to a sunrise. The rooms, like most IHG hotels are extremely comfortable with nice amenities. Make sure you go to the spa. It has an indoor heated pool, dry sauna and steam room. All the seats at the hotel restaurant have a view of the ocean. If you eat at the restaurant, order the burger Big bonus is the staff... they are absolutely amazing and customer oriented. Starting with Margarida with reservations, she was very engaging before we even arrived, to include ensuring our special requests were met. Antonio at the front desk was super friendly and welcoming... I swear it seemed like we met a long lost relative! He was accompanied by a female intern, but I forgot her name. She was super nice and gave us a tour of the hotel. The spa staff... again, super friendly and welcoming. Although the hotel is near the wonderful Cascais, IHG Cascais is a wonderful destination itself.

Beautiful hotel right on the water and on the Cascais Bay!!…read more New and modern and lovely views ! Rooms are spacious too especially for Europe ! Highly recommend !!

This beautiful hotel did not have any other children there when we were in Cascais for a wedding…read more We had five rooms--all stunning. Other adults went to the final formal wedding in afternoon and evening in Sintra, and I stayed to watch the children. They were on their best behavior and enjoyed pool, pool deck, beach, and room service for dinner. The breakfast each morning in the beautiful restaurant was fantastic. While this is definitely an "adult" hotel and not so geared to children, we made it work--and they behaved with good manners. The service is A-plus. Stunning views everywhere!

The reviews below noting the arrogant and unfriendly attitude of the front desk and reservation…read morestaff are spot-on. I engaged in a colossal waste of time simply trying to change my reservation at this hotel, only to learn its partner "Luxury Escapes" is somehow connected to third-party booking agent Expedia. This is not disclosed on "Luxury Escapes" website. Deceptive? The Albatroz staff throw their hands in the air and claim they cannot help you change a reservation. I decided not to re-book a future stay at this hotel based on this interaction. Beware-- if you book thru "Luxury Escapes" you may actually be dealing with a restrictive third-party agent, and this hotel will not help you unwind that.

Great experience! I'm glad we got the room with breakfast included (minor additional cost). Room…read morehad a nice view out the back. The breakfast spread had many delicious goodies. Our room was super clean and the bed was comfy. And everyone who works here are super nice too. Thank you!!

Room We were given the handicapped room, so the bathroom was…read morebigger than usual, or so we were told. The windows opened out to the main street but with the double pane windows we could hear a little bit of the street sounds but it wasn't loud enough to keep us up at night. The beds were decently comfortable and the room was spacious. Basic toiletries were provided but there were no slippers or tissue. The shower and toilet pressure were decent. My one biggest complaint was that there was no counter space in the bathroom at all. Also, there were no extra outlets to plug in chargers, so we had to unplug the bedside lamps. Service What sets this hotel apart is the outstanding service. I would've given this hotel four stars max, but I'm giving an entire star just for the hotel staff. In particular, Andres and Elena were amazing. On our last day after we checked out, we asked Elena about Ginja liquor in chocolate cups. She told us to go on with our planned tour and she would find out for us. When we got back, we found out she had walked to the shop herself and I got us a sample to try and also a list of the prices for different sizes of the alcohol. We loved it and she actually walked us back to the shop to make the purchase. I am so glad she pointed us in the right direction because the ones we had tried at other shops were not nearly as good. I was really impressed by how far she went out of her way to help us, especially considering we had already checked out of the hotel. Location This hotel is in the perfect location. It is within a few minutes walking distance of the historical center and is across the street from the bus stop for the 434 and 435 buses to all of the main sites. There are small shops and restaurants nearby and the tourism center is just down the street. Right next-door is a small travel agency. The Quinta da Regaleira is about a 12 minute walk from the hotel. If you need a tuk tuk or taxi, staff at the hotel are more than happy to call one for you. Restaurant After reading the reviews we decided to try the hotel restaurant on our first night. We got the shrimp appetizer, apple and walnut salad, and shrimp and scallop risotto. The food was unbelievably delicious and the seafood was cooked perfectly. We liked the food so much that we came back on our third night. The food was still good but unfortunately not as good as the first night. It was a different cook in the kitchen that night. Breakfast was good but there were two issues. The first was that it was exactly the same and by the third day we were bored of the same food. This wouldn't be an issue if there was a greater variety. However, with only eggs, sausage and mushrooms to choose from, you're left eating the same food every day. The other problem was they kept running out of food. Breakfast is supposed to go until 10:30 but they would be out of some items by 9:45 or 10 o'clock.

We enjoyed our stay. We had a Junior Suite that was good size, quiet and comfortable. Great…read morelocation and in the middle of Old Town. We enjoyed the downstairs lounge area and bar. Friendly staff too! Highly recommend!

Loved the overall vintage aesthetic of this hotel and the decor (...though it definitely doesn't…read moreneed to be so dim in the dark hallways with black walls - while there are motion sensor lights, it's still so dark that there are segments of the hall that felt a little creepy to walk down). The rooms itself are nice - we had a cute vintage style mini fridge and alarm clock, safe, and I especially liked the Marshall Stanmore speaker that we could connect to using Bluetooth! There is AC and there are no screens on the windows (which is typical for European hotels, not a single hotel we stayed at during our trip had one). There were two luggage racks while most hotel rooms usually only offer one. The free welcome drinks were delicious and there is a little bar and restaurant in the lobby for a quick bite.

Beautiful resort hotel... nice views, rooms are amazing and everything from the service and…read morefacilities are all first class. Definitely coming back again! The only negative was the swimming pool, too cold! Spent a lot of time in the hot tub instead.

Wow. Just wow. I stayed here as part of an organized hiking tour so I can't attest to how their…read morepre-trip communications or booking process is but this was a great experience. This hotel-palace is so rich in history. At one point, the Manager (?), Diego, happened upon me and my wife wandering around "oohing and aahing" at things and he proceeded to adopt us for the next half hour and take us on the most informative, charming mini-tour of this meandering hotel. (We must have spent ten minutes just discussing an 1896 German piano that was in one of the larger rooms.) The list could go on, many of the things on the list not all that impressive on their own... When landed at our room there was a plate of pastries next to a decanter of port. The water pressure and bathtub were a thing to behold (though maybe not for really large people.) The view of the grounds from this corner room were amazing. Good lighting which was greatly missed in other hotels in this trip. I know many people poo-poo extravagant digs, saying that the point of traveling is not to stay in your hotel room but, rather, to experience the culture and country and see the sights... well, if austerity and simplicity is your thing, don't stay here. (But this is not a fully "modern" hotel with jacuzzi tub and electric drapes and recessed LED lighting everywhere... definitely not their thing.) For two days, the place was heavy with police/security as they were apparently preparing to host some potentiaries/VIPs. Between the languages being spoken, the police cars, the secret service ear wigs and exotic uniforms, I have to say it felt like you were walking out of a scene from a Mission Impossible movie. We went down to breakfast early one day and were nicely asked to wait a few minutes while dogs sniffed around and a couple of bg-wigs finished their meal. (OK, it would have been slightly irritating were it not for the fact that we were down there so early.)

As palaces go, pretty, pretty good…read more Great views, friendly staff, fantastic breakfasts- all within walking distance of town and some of the main sites in Sintra. A little faded here and there, but so are we.

My bf and I found this hotel via booking.com and stayed here for 2 nights in early June (Sunday -…read moreTuesday). It cost € 254.70 for a double room with a sea view, and breakfast was included in the room rate. PROS: - Hotel is nice and modern. - Friendly staff that speaks English. - Location is right on the beach. You can hear the waves from the room. Totally worth it to upgrade to a sea view room. - Hotel gives you fresh towels to use at the beach or for the pool. - Has both wet and dry saunas (a bit small though, can only fit 2-4 people). - Breakfast has cinnamon sticks with sugar on the tables, so you can put them in your coffee and/or tea. - Large variety of hot and cold foods at breakfast. Plenty of fresh fruit. - Free wi-fi in the room. CONS: - Swimming pool is not so nice. You cannot see the ocean from the pool. - Jacuzzi temperature is cold. Not heated enough in early June to use comfortably. - Shower only has a half-wall, so water gets all over the floor when you shower.

I agree overall with the previous rec- this hotel is great for the price due to the location: right…read moreon the beach with great views from the top floor. In general though, it's your basic budget hotel with no frills/ dated decor. We came in April (off season) and paid under a hundred euro for the night(!) but were told on check in that the pool was not available (the concierge indicated they told our "travel agent" - do those still exist? We booked directly..) as it is a cooler time of year we had looked forward to using the pool which is indoor, but settled for the hot tub. This was a "luke warm tub" at best, but we did enjoy the view of the sea immensely. The fan in the room sounded like you were on the uphill of a roller coaster but again, due to cooler weather we didn't have a problem.