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    Rivian

    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    1 year ago

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    MIDTOWN TIRE - Ripped seat

    MIDTOWN TIRE

    (210 reviews)

    Old Fourth Ward

    Midtown tire always takes great care of me. They've patched holes in my tires, replaced my tires,…read moredone my oil changes before. Most recently, I was meant to leave for a trip to New York and woke up with a flat. I needed to get it fixed before my flight 3 hours later, and somehow they managed to get me in and out in under an hour!! Definitely on the expensive side. I was quoted ~$1,400 for new brake pads and rotors and found a mobile brake repair place that quoted me under $1k, but the service and convenience of midtown tire is worth it.

    We had been loyal customers of Midtown Tire for eight years and always had positive experiences…read moreuntil today. In July, my wife had two new rear tires installed. At that time, Midtown offered an alignment check for an additional $160. We declined, believing it was not necessary. After only about 6,000 miles, while driving my family to visit relatives for Easter, I noticed the steel belts showing on the outside edge of both rear tires. That clearly raised safety concerns, so we brought the car in to understand how brand new tires could fail so quickly. We were told the wheels were out of alignment and that because we declined the alignment check previously, the damage was entirely our responsibility. My issue with this explanation is simple. If alignment is truly critical to the safety and longevity of tires, it should not be positioned as an optional upsell, similar to an air filter during an oil change. Midtown then presented us with a quote of $1,060 for two replacement tires and an alignment. For reference, the same tires installed in July cost $694. The most disappointing part of this experience was the store manager, Jerome. He remained in the back of the shop and communicated through frontline employees rather than speaking with us directly. My interaction with Dakota was professional and positive until Jerome became involved. When I finally spoke with Jerome face to face, there was zero empathy and no willingness to offer any consideration or compromise. His message was blunt. This was 100 percent our fault. For comparison, I called Mavis Tires, who installed the exact same tires and completed the alignment the same day for $849. Had Jerome shown even a basic level of customer care or empathy, we would have stayed with Midtown for service. Unfortunately, that did not happen, and they have lost a long time customer.

    Rivian - car_dealers - Updated May 2026

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