I only decided to go through this company because there was a Groupon and here is my experience:
1. When I initially took the items to be framed to this business, they were very helpful. This was early June '14 and they stated it'd be 2-3 weeks for the items (my college degrees) to be framed.
2. Almost a month later I hadn't heard if my frame was ready to be picked up, so I called and asked. They seemed completely surprised and (I think) possibly forgot about my order since they stated it'd be ready in 30 minutes. One would think a customer wouldn't have to call a company to ask if their item is ready, it should be the other way around.
3. I went to pickup the item a couple days later and when the employee brought it from the backroom, the college degrees were not ordered in sequence as we had originally diagrammed and I had ordered. Since their Framer wasn't available, I'd have to come back another day and they stated they'd give me a discount on a future purchase.
4. I went back mid-July and picked up the item. My focus (regrettably) was just on the order of the degrees and I didn't inspect or look at anything else related to the frame. The degrees were in order so I took the item, thanked them, and left. I placed the frame in the backseat of my car, where there was nothing else back there. I took it home and upon looking at it as I removed it from my car; I noticed some white splotches that looked like paint on one side of the frame. I immediately called the company and stated the issue, to which they were apologetic and stated they'd fix it right away when I could bring it in.
5. I don't live close to their business, so the only time I can drive to them is when I'm in the area for my job (plus they are closed on weekends so that makes it hard as well). This past week I was in the area for work and dropped off the frame. Upon giving it to the same employee that brought it out with the degrees not organized correctly, she stated, "Well we did inspect it before you left." So basically she was implying I did something that put a smudge/paint on the edge of the frame when I did nothing of the sort, PLUS they had already messed up on the arranging the degrees in the fist place. The Framer came out, looked at it, and took it in the back to get the smudges/paint off, to which I then went and sat down in the front foyer.
6. When the Framer was done, the employee brought it out and I inspected it thoroughly, yet right before she came around the corner, I could hear another employee, the owner perhaps, state (I'm paraphrasing), "If you have an issue with him I'll talk to him about it"--meaning I was some sort of problem customer. I held my cool, inspected the frame, then left.
So, in review: I had to call and ask if my frame was ready; the first time I went by to pick up the frame the sequence of degrees was wrong; the second time I went to pickup the frame there was some sort of smudge/paint on the frame that I (my fault, I admit it) didn't notice because I was focused on the degrees being in the right order; then last, when bringing the frame back since THEY must have rubbed it against something, I'm treated like I did something wrong and that I'm a problem customer. I for one will NEVER visit this business again. read more