I know this review is very different than the others, but this is just based on my personal experience. Dr. Leung came highly recommended so I was optimistic about my experience, even though I am a very nervous patient. Overall everyone was very kind to me, and made me feel at ease while I was making the appointment and during my initial cleaning.
My main challenge lies within how I was treated when I went in for a filling on my 2nd visit. They numbed me with the gel and then left me sitting there so long, it wore off, two times in a row! The 2nd application wore off during the Novocaine because I was left for a long time for a second time. So despite them knowing how nervous this all made me, they kept leaving me alone in the room way too long. Also, they had an inexperienced person assisting who kept suctioning my cheek and throat causing me to choke at one point. They also didnt suction properly when the filling was going in, so it automatically fell out and the Dr. had to redo it! Seriously torturous for a nervous patient who had already had an unpleasant experience thus far. This knocked them down a star.
Also, I had an emergency today and unlike the other patient who posted in a review last year (Margaret M from 2016), they were not able to accommodate me, and I am a patient. While I am 100% ok if the doctor is out (in this case for a week), I feel like they should have been able to refer me to someone or had a dentist on call for emergencies. This led me to the 3 and not 4 start review.
I honestly am torn and am not sure if Ill go back. I am going to see another dentist in the area who was able to accommodate me with my emergency this time around. I will still recommend them to people if they ask, but I just have to be honest about my experience. read more