I have never been to a more caring and friendly practice…read more My partner has been going to Nilsen for years and has always said it was a great experience. I had previously gone to another practice but had a hard time getting an appointment this time, so I went to Nilsen on my husband's recommendation. Nilsen takes Covid safety very seriously and keeps everything immaculately clean. They have an outdoor check-in location and keep everyone spaced inside. Everything is wiped down thoroughly between patients. Wait times are short. Staff is helpful and so friendly. Everyone is absolutely lovely here. Examination is thorough and everything is explained so well. Personally, I find eye exams a bit overwhelming and scary, but I felt totally at ease here and well educated about my eye health. Working with my insurance is also easy. Great in-house selection of glasses frames too. My husband has also gotten frame repairs done very quickly and easily at the practice. I cannot recommend Nilsen enough. They put you at ease and work hard to make everything easy and comfortable for the patient.

BEWARE!!!! Do not go to this place unless you want the assistant to be your eye doctor!!! The…read moreassistant who is unqualified did not listen to me when I said my contacts that was given to me as a trial pair hurts and keeps popping out. She insisted I feel the order and that was normal. Later when I got an eye infection from the improper fit that she fitted me for not the eye doctor. Now they have charged me over and over and wants me to pay again for another set of contacts that should have been taken care of when I said my contacts hurt. You cannot see your eye doctor again because they block you.. Worst place I have ever been. When I finally did see an eye doctor her first thing was you was fitted improperly and we can refit you with a proper pair.. even told me my contacts was under warranty. But when I went back the ASSISTANT again blocked me from the doctor and wants me to pay full price again. Do not go to this place it is not the same anymore. I would give them a 0 if I could.

I would not recommend this practice to anyone, especially those from minority backgrounds. The…read morecustomer service was absolutely terrible from the moment I walked in. The front desk staff were rude, dismissive, and showed zero compassion toward patients. What made it worse was the blatant racism. Staff members were visibly unwelcoming toward Asian and Muslim patients, and I personally witnessed them mocking ethnic names -- laughing among themselves in a way that was humiliating and completely unprofessional. This is a medical office, not a place where patients should have to tolerate discrimination. On top of that, their appointment policy is absurd. If you are even five minutes late -- despite traffic, parking, or any other reasonable circumstance -- they will cancel your appointment on the spot and move on without any grace or understanding. No call, no warning, no flexibility whatsoever. This place is not a welcoming environment. The behavior of the staff is harassing, disrespectful, and frankly unacceptable for any business -- let alone a healthcare provider. I urge anyone from a diverse background to look elsewhere for eye care where you will actually be treated with dignity.

Very impressed with this small, local business. Staff out front are efficient, helpful, and…read morefriendly. Dr. Patel was approachable, engaged, and spent time explaining the results of the eye exam. She didn't make me feel as if I were imposing on her time. Overall, high marks for this business.

This is the reason I LOVE supporting small businesses. I have been going to see Dr. Tiwari since I…read moremoved to Richmond years ago. Family Eye care of Virginia gives warm vibes. It's giving someone might be making a pot of fresh collards in the back :). The office feels like your oldest aunties house, which I love. Some may say it's dated, but I disagree. It's one of those feelings where you're like this place has GOOD BONES. More importantly, if it ain't broke don't fix it. When you walk in you're greeted by the receptionist (his wife I think). She gets you checked in and you wait in the "front parlor", for them to call you back. When I was taken back to the office, I was reminded why I love coming here. The huge eye machine they use is my favorite color pink and it takes me to a place of shiny and new COULD NEVER!! Dr. Tiwari is a great listener. I never feel as if he's rushing, he takes his time to converse with you and go over your exam thoroughly. We always have wonderful conversations, and I feel comfortable asking him anything. I def recommend and will continue to go back. PS they do have a 2nd location in Petersburg. PPS -- you know I couldn't leave a review without letting y'all know: The bathroom is clean and smells fine! You certainly can use the bathroom at this establishment -- and parking is in the back :)

After waiting for three weeks for my glasses I called (they didn't call me when the problem arose)…read moreand they informed me that the supplier could not find them. They finally found them and it was gonna take another 7 to 10 business days I have not had a very great experience with his eye doctor. Well not the doctor but his office. Disappointed in chesterfield!!!

I always have a great experience at The Eye Place. I've been going here for most of the time I've…read morelived in Richmond and just had an annual eye exam for the first time since moving back to RVA from London. They are taking covid very seriously and there are a number of precautions in place that made me feel very safe and comfortable during my visit. Everyone is super friendly from the greeter at the door to my technician Kelsey and Dr. Norma Spittle. Dr. Spittle listened to my concerns and helped me find a solution to my dry eye issues and I appreciate the time she took to explain everything she was doing so I knew what was going on. I'm happy to report that my eyes are in great shape and I will keep coming back to The Eye Place to keep them that way. I highly recommend The Eye Place if you are looking for compassionate, thorough, and efficient eye care!

Brian Croxford, Optical "Manager", is unprofessional, unconscientious, and just bad at his job. He…read moretried to blame me for a brand new pair of glasses being bent. Excuse me, you just handed these to me--how could I have bent them? The ignorance is laughable. I found a new optometrist solely because of this employee's ineptitude.

Bruce was really helpful in helping me choose a pair of sunglasses. Nice easy quick and awesome!read more

LensCrafters - Chesterfield Town Center…read more I've been coming here for many years and highly recommend this location. The one constant throughout the years has been the manager, Chris, who provides excellent customer service every time. My wife once tried another eyeglass provider, but the difference in quality and service was clear, she is happily back to this Lenscrafters. I also strongly recommend their replacement insurance. It has been incredibly consistent in fixing or replacing any issues I've had, and over the years it has truly been a lifesaver, saving me significant money overall. Yep, eyeglasses aren't cheap, but it's easier when I trust that I'm getting the quality and service I pay for. Having Dr. Bastaich(optometry) right next door is another convenience I appreciate, good and reliable care. Kudos to Chris and the team at LensCrafters Chesterfield Town Center!

We had such a pleasant experience at Midlothian Optometric Center last week and I wanted to make…read moresure to leave a review. We had to schedule an eye exam for my mom, who has Alzheimer's, as she's lost her glasses and we've been unable to refill them on a pretty old prescription. All of the employees and Dr. Bennett were so pleasant, patient and caring in dealing with us! It can be very difficult finding providers who are caring and patient, but I was blown away by how easy they made it and the care they showed my mom.

Only giving a 1 star because of the Groupon "deal" which was no deal at all. Do NOT purchase the…read moreGroupon for this place and only go if you have vision insurance that will cover the ridiculous cost. The staff was friendly and Dr. Aslop was awesome and very competent, but even after purchasing the $55 Groupon I was out $284 for a total of $339. It was supposed to include an eye exam and $125 toward a pair of frames. Okay, I can pay for the lenses. Those normally aren't too bad. I was charged $50/lense then $75 for anti-glare and another $25 for installation. I was given a $125 credit for a pair of $209 frames. That's where the $84 came from. My recommendation would be go to Sam's or Walmart then send your prescription to Warby Parker. You can get frames and lenses for $95 from Warby Parker which includes anti-reflective prescription lenses, anti-scratch, free shipping and 30-day return. You should be able to get an eye exam and stylish glasses for about $200. Lesson learned.

The optometry department has a new system of receiving customers, and scanning a QR code on your…read morephone is Costco's thing now, you cannot go shopping since if they call you and you are out you have to tell them you are there all over again, and it really feels like a BIG Box store now, you choose the frame and the workers are in a rush to service you, no more quality of care like before, felt like a cow being prodded to a spot.

My only complaint is a relatively small choice of frames. I found some I loved but they only had…read moreone size. I have worn glasses for most of my nearly 70 years. I like some of the more unique styles available, but I found very nice frames not quite up to my outrageous side, but you will have excellent service. The Woman that helped me I think her name is Sandra was fabulous. She was so professional and thorough. She was also friendly and pleasant to work with. They also told me 7 to 10 days. Came in much earlier. Good Job. I hope I got your name right.

I've been going to Dr Bock since ~2014…read more Before visiting her, I never had an eye doctor who I would call "my eye doctor." Usually I would make an appointment with whoever, with little interest or concern about it. The office is well lit and easy to get to. The staff has all been very friendly through the years. The waiting area (currently not being used due to covid) has a large selection of glasses that you can browse and try on. Usually I like to check them out while waiting. Eye appointment itself is pretty standard with one covid distancing enforced. There is one major change from past years due to covid- no dilating eye drops. Instead they took a photo of my eye using a special camera. The few moments of readjusting from the super bright flash from this are well worth not being dilated and sensitive the rest of the day. I was able to drive back to work right after the appointment with no issue at all. I can't speak on contacts appointments right now because I opted to get a rx for glasses. I have recommended Dr Bock in the past, and I still would.

Prior to turning to Dr. Bock as my Optometrist, I would use a doc in the box. I have been going to…read moreDr. Bock for I can't remember how long. I was with her when she was located in what some of remember, Sears. Since using her services, I have never had any issues or getting any responses to my questions from she or her office staff. If you are looking for someone who listens and cares, you can't go wrong. She provides the services that have gone by the wayside, personal. Sandra S.

I have been going to this practice for several years now. I always see Dr. Schlieper and I love…read moreher. She takes the time to listen to my concerns and is polite and super knowledgeable. I dont have any major eye issues however I do go yearly to update my contact and glasses prescription and have never had an issue. The wait times can be a bit long at times, however never been a consistent problem. The staff are all very friendly and helpful, and I feel like overall I get great care. I like them so much I referred my husband to them, and he goes here yearly as well to see Dr. Schlieper.

Would not recommend this practice. I had to reschedule my appointment 2x and the last time, they…read morecanceled the appointment because I couldn't find the location and tried to call with no answer. I got 2 voicemails saying the new appointment I booked was canceled and they didn't want me as a client. I can't and won't recommend this practice to anyone.