I was a licensed auto dealer in Oregon and California for over 25 years. I've been involved with,…read moreat many levels, lots of dealers, new cars, used cars and wholesale, in both states and even written a book (years ago) on how to survive this industry and if at all possible, avoid it altogether. The practices used my so many dealers, both new-car and used, is not an enviable one and the well-deserved reputation brought upon this profession is an unfortunate and difficult thing to deal with for the few decent individuals and companies that do exist. And now the good news! Florence, Oregon is honored to have one of the very best of these few decent companies that I've ever come across. I've only been lucky enough to have lived here since 2017, but have done business with Johnston Motor Company a few times now regarding my trusty 2004 Ranger. And then last week, I found the exact used car I've been looking for now for a few months, and every one of the folks I talked to in the process of "making the deal" have been just amazing. My well-tuned built-in BS Sensor still works very well, and the needle didn't even wiggle the whole time! These folks are my friends and neighbors here and I was treated as one of them. On this particular car, a like-new 2016 Ford Edge, my out the door cost was nearly identical to the figure I had in mind would be my offer, so no haggling was involved. The whole transaction was a pleasant interchange. The staff (that I met there, about five of them) all live here on the beautiful Oregon Coast, some all their lives, they seem to know everybody in town, and when I left there with my new ride I felt more like I'd just shared a get-together with neighbors than having survived a car purchase. I've received the same level of performance from the service department, plus having my Ranger repaired there was the same kind of experience. So any of you folks, neighbors or visitors, Johnston Motor Company has my recommendation - in case I haven't made that clear yet! Skip Thomsen Florence

I brought my f150 to have the IWE system fixed. Instead of them fixing it they disabled it so the…read morefront axles are locked all the time now. Plus they charged me $200.00 to disable it when fixing it the correct why would have cost $350.00. It still needs to be fixed the correct way. When I called to ask what the heck. The head guy at the service counter told me it was what ford said to do. I looked that up on the ford's website. It clearly states that it is a temporary fix. I did not ask for a temporary fix. They are refusing to fix it the the proper way. How I asked for it to be fixed. They simply state that is ford's recommended fix. Funny I did not know that ford owned my f150. Needless I will be going else where. I would have thought being a small town service center, they would try to please the customers not drive them away. Thanks for the help serenely Dave A

I have two Ford vehicles (an Edge and Explorer) that require a Ford dealer to service them. I have…read morebeen rudely treated by their service Manager Bill Solar for several years. I finally called him out for his rudeness. Rudely of course. So when I received a recall safety notice on the Ford Explorer, this very petty person refused to schedule service. Let this be a record of his refusal to provide safety recall service this date 4/9/2026

Well after 3 months finally got the car back! I wouldn't recommend the body shop periodt unless u…read moredint need your car for a good 3 or 4 months .

G & J Auto Sales is where I'd confidemtly recommend that you…read moreshop for your next car. Start there 1st. I just bought there for the second time. Heck of a deal both times. Could not be more pleased. They worked with me to locate just the car I needed and wanted. Just recently bought a 2014 Toyota Prius from G & J. Great offer on my trade-in. Their experts at Car Auctions. A true strength to be certain. My Prius has a impeckable stellar past. Low mileage. They also helped me find just the right Credit Union to secure a loan. Known to take many extra steps to help their customers. I know that first hand. I'll buy there again.

I had a great experience buying my car here. The owners are very helpful, thoughtful, kind and…read moredon't put the pressure on. Nothing felt rushed and everything is laid out very clear. Very grateful to have this car buying experience go very easy for me, as I don't know much about cars! Would recommend.

My husband and I have leased cars for several years. Our former leasing agent always used made…read moreeverything so easy. So when we moved to Oregon we really didn't know if we could have such an effortless and ideal experience. I found Oregon Roads online and read all the reviews. We decided to call them to get a feel of what their service would provide. Joy Rose was exactly what we were looking for. She was professional and understood what what we wanted. Leasing from her went smoothly. We traded in our older vehicle and we got the exact car we wanted in the color we preferred and at the price that matched our budget. Flawless and terrific customer service. We highly recommend this company.

We've purchased 2 cars through Carey and the team at Oregon Roads and even considered selling one…read moreof our cars through them. Every experience has been so much better than any of the other places around town. While they don't have the service department or the huge lot of vehicles, the process with them is pressure-free and friendly. Also, you don't spend a whole day at the dealership if you buy from them, they know what they're doing and don't waste time going back and forth between buyer and manager or whatever it is the larger places do to drag things along. They also won't push you to buy something you don't need. Every time we've been there, they've waited awhile before approaching us, letting us look at vehicles without feeling like you're going to be accosted by a stereotypical salesperson as soon as you park on the lot. Also, if you're looking for something really specific, they do offer to do the searching for you and will get you the car you're looking for, if you can't find it here right away. I recommend Oregon Roads all the time!

Jim Vick is honest, down to earth and not pushy/phony like many salesman. He has been in business…read morein the area for decades and you can tell he really enjoys what he does and working with the public. Jim Vick is a great man.

The best dealership in coos county hands down. Vehicles are affordable. Jim and staff are genuinely…read moreeasy to work with and understanding.

I brought in (by tow truck) my 2016 Ram Ecodiesel with the dashboard lit up like a Christmas tree…read more I was on a Bandon Dunes golf trip from California. Eric B and his mechanic technicians in service did a fantastic job figuring out what was wrong-a recalled high pressure fuel pump failed Eric was awesome to deal with throughout the process. Highly recommend them as honest and trustworthy.

Brought my Jeep in for a diagnosis and paid $175 and then when I came in for my scheduled repair…read morebased on the estimate of a bad carier bearing they said the $175 diagnoses hadn't even covered an actual diagnosis. So what did the $175 cover? Make sure you understand exactly what you're getting charged for and the diagnosis you cost you much more because they leave it open ended.

Dreaded service light , no worries get a hold of Randy at Ken Ware service department relax and…read morefeel reassured you'll be helped as much as humanly possible. Thanks tho the entire team there ! Valerio

Nick is the best! He is great at finding the right car for you. He called me to let me know he got…read morethe car I wanted and it had low mileage. I missed out on the 1st car. it got sold.Better yet, he got me the payment I could manage. He is not pushy and will not try to sell you a car or truck that you don't want, just to make a sale. If you want to be treated like royalty, go see Nick. Everyone at Ken Ware is nice and easy to work with. Glad I bought my car there..I live in Florence, but well worth the drive to Coos Bay.

Fast efficient friendly. Highly recommended. From my initial call to getting the tow completed…read moreit was less than 45 minutes. Reasonable price was a bonus!

Locked myself out of my car incl keys/phone. After unsuccessful trial to brake in myself, auto…read moreinsurance told me to call towing service in area. This was my first phone call (thanks to the strangers who helped me with the phone and tools!). I was told 10-15mins ETA and he (sorry I forgot your name) arrived within that time and got me back into my car within minutes at a reasonable price and super friendly! Thank you so much! Highly recommend.