I called Riverside Patio 'N Pool looking for a replacement part. A gentleman named Mark told me they didn't have that specific part. He still took the time to provide valuable information and even called me back a few days afterwards with an update. Mark is a wealth of information. who knows his business. It is rarity to receive such great customer service nowadays. As (bad) luck would have it, my pool heater died just a few days later. I knew I was giving Mark my business. He promptly scheduled a very friendly technician within a couple of days, and got the heater installed in under 2 hours. Thank you, Mark! read more

Mark is the man! Extremely knowledgeable and always willing to help. Him and his entire team consistently provide great service and make the experience easy and enjoyable. Compared to the other place down the street, this place wins hands down. Highly recommend if you're looking for people who truly know their stuff and take care of their customers. read more

my pool pump was failing. Called on Thursday, first visit on Friday, pump replaced Saturday morning. The gentleman who installed the pump was very knowledgeable and a wizard with the plastic piping. The price was very reasonable and I can't say enough good things about this long time local business. Definitely recommend them. read more

We've been coming here for years - we went to a couple other places in Riverside prior to finding Riverside Patio N Pool and let me just tell you it's been night and day ! Mark and staff are absolutely amazing , we've actually had people come out to our house to do maintenance work and we've been completely blown away. Staff is fantastic and always helpful , they truly go above and beyond to help you. I will never go anywhere else! read more

Mark and his staff are the best in the business! He is honest, kind and always willing to help. He goes above and beyond to help his clients maintain their pools. Thank you Mark for making pool ownership a pleasure! read more

Mark is very knowledgeable and they have great service and fair pricing. I have went here for years and wouldn't go anywhere else.

10 + years we've been going here. Mark and his staff are always helpful, kind and professional. Mark gives great advice and will walk you through repairs to save you money and time. Thank you Riverside Patio and Pool :) read more

Mark is a wealth of knowledge and tells you what you need, he's not trying to upsell you like one of those corporate stores. I'd recommend Mark and his staff any of friends and family. read more

No matter why I need to come to this place; whether it be for maintenance supplies, replacements parts/equipment or expert advice, I have NEVER been disappointed. No reason to go anywhere else for your pool and spa needs. read more

Just don't. We recently purchased a home which had its service setup with them by the previous owner. I went in person to the store to confirm that I'd like to continue service, they wrote my information down and confirmed that I would be billed. Fast forward weeks later, my pool starts turning green and I realize no one has been here to service it. I called them to ask what was going on, turns out they were unable to "add me to their route" (remember, I was just CONTINUING service). They're short staffed, etc. No one had called to give me this news. It had been 5+ weeks since I'd notified them. I understand the lack of employees. I don't understand the lack of communication. One phone call could've avoided this review, but here we are. In the end, it worked out better since I found a much better company to service the pool. read more

Staff is knowledgeable and helpful to sell products that are needed, and not push extra products. Everyone is always very helpful and nice.

We have used Riverside Patio and Pool for years. Earlier this week my pool heater died. I called for service and the next day we had a service visit. Unfortunately our neater was old and leaking. It was beyond repair. We had a new heater installed later that afternoon. The service is outstanding! I recommend them for all your pool care needs without reservation. read more

Riverside Patio 'N Pool - Our new pool heater. - Swimming Pools Near Me - Riverside, California

Prior to hiring Riverside Patio N' Pool, I had worked with a few different pool guys/pool service they would always start off so great then they would start to slack off, no shows, charges for filter cleanings that were not done, overcharges for repairs, pool still dirty after service, when the winds kick in forget it they had an excuse for every excuse. I have been with this company since Oct 2018, I am extremely pleased with their service. You will not be disappointed if you are looking for pool service here it is. read more

Riverside Patio 'N Pool - Swimming Pools Near Me - Riverside, California

There is a lot to trust with allowing somebody onto your property every week. The reason of security and peace of mind combined with top-of-the-line technical expertise and the best customer service is the reason that I go to Riverside Patio And Pool. I trust them. When I was broke and could barely put water in this pool they were fair generous And friendly. I did not use their service back then I just bought chemicals. Even though I was a nobody Mark came out and inspected my situation fixed everything up) I am in a wheelchair) and kept my pool ready. He asked for nothing except the cost of chemicals. So when I got money and I wanted to have the pool redone Riverside Patio And Pool was The first and only choice to redo my pool. Mark's dad Jim work closely with me to get exactly what I wanted. We also added 1000 feet of concrete. So when his servicemen come to my house I have faith because they're all decent hard-working people. We've made our tiny little dogs out with the Pool Guy's. That's how much we trust them. read more

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They fixed my pool cleaner for free and only charged me for the parts. I saved 100 dollars over allowing a pool guy to fix it. I only done business at the store, but I find it to be top notch. read more

They finally fixed my issue I was having after putting a service request 30 days prior. There girl is rude on the phone. You can't tell someone you will be there in 30 minutes than say the will be there by 3pm at 8 in the morning. read more

Great Service! Had exactly what I needed and also found a great place to get quality chemicals and good prices.

My overall experience with this business has been unsatisfactory. After an in-home inspection and estimate for my pool motor, I went ahead and scheduled a service date. Unfortunately, no one showed up for the repair and I did not receive any call, which inconvenienced me tremendously as I had made myself available for that day. Every employee I had spoken to was either distracted or confused, and unable to locate any information concerning my account. My husband and I decided to look for other businesses in the area. Riverside Pool 'N Patio then sent me a bill indicating that I was past due for services rendered to me. Again, I telephoned the store and received yet another subpar customer service experience. The employee I spoke to was giggling at something going on in the store and then left me on hold for about 10 minutes while she attempted to locate my account. This type of customer service made my issue feel unimportant and I was offended that she would giggle while I was calling to address a serious issue - the fact they were billing me for services never rendered. It would benefit this business greatly if they invested in some sort of account management system that its employees can utilize to easily access customer accounts. Lastly, maybe it would do the business good to hire a professional front desk or clerical person to manage the phones. read more

The prices are always far below competitors on pool supplies. The staff is knowledgeable and helpful. We'll stocked and always well staffed. I use their pool service as well. Highly recommended. read more

Mark and his staff went above and beyond to rebuild my pool pump. I had an emergency with the pump and everyone pitched in to get the rebuild completed so quickly. This is the best pool shop anywhere. I'll come here for the rest of my life. No question about that. These are the honest, hardworking, dependable, trustworthy people who we need more of. I appreciate you Mark immensely. read more

Marc has been in the pool industry for years and it shows. Competitive prices, quality products and expert advice.

So thankful for all the advice we've received from the owner! Good, honest staff that have been happy to help us with all our pool-related questions. We're regular customers now! read more

We are so grateful for this place and it's owner Mark. 6 years ago we bought a house with a pool and we didn't know ANYTHING about taking care of it. Mark has been so generous with his time and knowledge and his prices are great! I would have filled that pool in and called it quits if it hadn't been for all the help & advice Mark has given to my husband. We wholeheartedly recommend this pool supply company to anyone - don't be intimidated or afraid to ask questions - this is the place to get educated! read more

WORST!!!!!!!!! Don't use there pool service ... Long time customers .. Owner Mark extremely disrespectful ... Tore up our pool equipment .. read more

Riverside Patio 'N Pool - Just a little bit of the mess... - Swimming Pools Near Me - Riverside, California

We bought a house with a pool and having no idea what to do for pools I asked a buddy (pool owner) where he goes. He recommended Patio N Pool. Since then they have come out to show me how to use everything, they have sold me quality products at fair prices and we had them move/change out our pool equipment. Nothing but honest and solid customer service from Marc and the boys. I highly recommend their business! read more

A great company! I could not be happier with their work. They showed up on time, did the job and stuck to the price they quoted. After dealing with two other pool companies who either 1. Couldn't fix the problem after multiple trips (but kept adding to the bill.) or 2. Changed the price for the work even though it was one simple part plus install. These guys were definitely a breath of fresh air. You will be seeing referrals from me. read more

I have been shopping there for years. Great company, friendly, very helpful. I purchased all new pool equipment from them. Everything went smooth and Mark is always extremely helpful!! read more

Someone came today to clean the algae growth that had developed in the pool over the weekend. Unfortunately, it did not all come off and has permanently stained. You would think that they would have simultaneously addressed the fact that the jacuzzi is now turning green and growing algae. But no, I will have to make a separate call tomorrow. read more

Riverside Patio 'N Pool - Swimming Pools Near Me - Riverside, California

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Pool guy doesn't show up for weeks. After we called, he came by and did a very poor job. I figured since they were a bit in the pricey side, that they would show up and do a decent job- but NOPE! Steer clear from this pool service company. read more

We come here to get pool chemicals and recommendations on treatments. Mark and staff are always helpful and friendly. I've been trying to get on their service schedule for a year but they've had staffing issues and had to cut services and are not taking new clients for pool cleaning services (at last time I Asked) read more

This company sucks my left nut. We have used them for almost one year and they have only come on the day that they are scheduled to come on 40% of the time. The new guy does a crappy job. At least the other guy when he showed up would do a good job. I don't suggust this company at all. read more

Basically, if you want excellent customer service and a personable experience come to Riverside Patio N' Pool. Mark and his crew are awesome. Every time I visit, they take me to the side to answer questions and help resolve any pool issues if they are not too busy. You can tell that they care about the customer. In fact, I never learned so much about my pool until I visited this place. read more

The folks at Riverside Patio & Pool are the best anywhere. Knowledgeable, friendly, great pricing, and as honest as the day is long. I do all my own pool servicing, so my interactions are mostly about water balance and picking up my pool chems (although Mark just saved my bacon on a failed pump issue!!). They seriously know their stuff. If I needed to have a crew come out and manage my pool, RP&P would be the ONLY folks I've have handle it. Mark and the whole staff are top-notch. Give 'em a try!! read more

We have shopped here for years (well my husband has, he takes care of the pools or our home in riverside) Marc, the owner, is helpful and knows EVERYTHING about pools and pool equipment, they have everything you need and if you need a special part then they can just order it. They have a water testing station and all chemicals needed. This is the best pool store in riverside because you get one on one help from and expert as opposed to the chain stores like Leslie's. read more

This place is awesome!!! Wonderful customer service excellent pool knowledge - Always get service with a smile and great attitude will definitely recommend and come back for all my pool needs- Thank you!!!! read more

Great company and even better staff. Would recommend to anyone. I have used them for years and my parents use them as well.

Awful. The absolute worst. Owner is rude and called us liars and then blocked one of our numbers. They have missed services multiple weeks in a row and continue to say they service on our contracted day. Have had to call back multiple times for a reservice due to pool being dirty still. read more

Riverside Patio N Pool Supply and Martin in particular truly left us grateful and satisfied with their work. We were dealing with a filter tank issue that was quickly threatening our pool water and making it impossible to swim. We made an appointment a couple days in advance and they were communicative and punctual. Martin showed up, immediately assessed the situation and provided a fair estimate, left to go get a part, came back and finished the whole job within 90 minutes. He stayed to make sure the system was running properly and to let us know to not hesitate to contact them in case of any future issues. Our system is now running better than it ever has and we couldn't be more pleased with the results. True value and professionalism, you guys will have our business in the future, thank you. read more

Recently we had Mark from Patio and Pool come out to fix several issues with our pool, one of which nobody else was able to correct. He diagnosed and corrected all the problems promptly, at a very reasonable price. Throughout our dealings he was always professional, informative, and courteous. If you have any pool issues we definitely recommend Mark. Elizabeth Betsy read more

I took My Dolphin Nautiluss CC Plus Robot cleaner in for servicing as they are an authorized dealer/repair facility. Mark the technician spent 2 weeks trying to resolve the issue and was unable to. The dealer then requested I send it to them in Florida. Riverside Patio N pool is about an hour drive w/traffic away. After driving up and picking up the unrepaired unit and returning home the dealer suggested I call Riverside Patio N pool back and ask to borrow a demo as my pool had not been cleaned in a month now. After a conversation w/Mark I drove up there again late in the afternoon/evening. When arriving there was a miscommunication and there were no more demos for loan. Mark could see my frustration and reached over and grabbed a brand-new unit still in the box handed it to me and said "Here use this one and keep it as long as you need till yours is returned" I was blown away at the unbelievable customer service. There was a $1000 price tag on the box. What an amazing business. read more