Elliot and the entire team at Green Mortgage are easy to work with and very efficient. This is my…read more2nd time working with Elliot and once again we closed early and under the original estimated closing costs. Don't think twice about using a bank or credit union or you will pay more and end up with higher costs or more headaches. Thanks Elliot and Marci for another successful loan exceeding expectations once again! Shashi and Rachel

Elliot stuck with us through a difficult refinance. He went to bat for us to get the best rate and…read morethe money we needed to payoff our credit card debt. Easy to talk to, and I think he lives at his office because he always answered my email so promptly. We closed today and are truly thankful for him and Green Mortgage NW.

David does a amazing job counseling his borrowers through the whole process…read more He has closed many loans with me over the years and I find him to give great attention to detail and he is great with his communication. If you are looking for someone to help you buy a home or looking to refinance I highly recommend David Steinbrugge.

David Steinbrugge is a one-of-a-kind professional, with decades of experience in mortgage lending…read more Having worked with him, as an appraiser, since the 1990's, I know he honestly delivers his financial products with the utmost fiduciary care, and personal service.

I recently had the opportunity to work with Jodi on a refinance. While I couldn't get the outcome…read moreI wanted it was NOT on Jodi, it was on me. Jodi's expertise and advice were invaluable in pointing me in the right direction Putting you trust in Jodi to look out for your best interest is the smart move to make.

Thanks to Jodi and team for leading me through this process! So many hoops to jump through all the…read moreway to closing, but she was a calming voice through the stressful times. Belay Mortgage Group works with many lenders to find the best deal for our situation. I know Jodi would do the same for any of her clients! Jodi works hard and is very easy to reach! If you're wondering if you could qualify for a home loan or refinance, I would recommend contacting Belay. She'll get you a pre-qualification letter to get started and then guide you through step-by-step! Good Luck!

Chris is simply the best! He helped us tremendously through our home buying process. He was very…read morecommunicative and responsive to all of our emails, texts, and phone calls. And he was always happy to answer any questions thoughtfully and thoroughly and to share trustworthy advice when necessary. Most of all, he is so friendly, trustworthy and kind. Their team use a portal that makes it easy to submit documentation and track our status. From the pre-approval to the closing, he made sure the process was timely and smooth. Highly recommend!

The next time I refinance or buy a new home, I will certainly be using NW Capital Mortgage. I have…read moreworked with Chris and his team two other times prior and every experience has been exactly what I would expect from a mortgage company. He is very transparent with all the lending options and explained all the details, the pros and cons, without me having to pull it out of him. Chris worked very hard for me and was easy to contact every time. You will be happy with how smooth the process can go with this team!

Had a really great experience working with Tu & his team on a home purchase earlier this year. My…read morehusband and I were not sure that we would still be able to qualify after he needed to change jobs in the middle of our approval process, but we were able to make it possible with Tu's guidance and expertise. Melody & the rest of the team were highly professional, patient and helpful throughout the process as well. Highly recommend!

I was contacted on Jan 28, 2020 regarding a loan officer assistant job . My background is extensive…read moresales in multiple industries, including mortgage . I was intrigued with this challenge and learning a different side of mortgage . I was interviewed and hired by Tu Phan as a loan officer in training for 90 days . This was my first full time job after rehabilitation for 2 years from a jaws of life car wreck and as a brain injury survivor. I still had some cognitive impairment but my new employer said he was looking forward to showing me the successful way and shared his humbling story . It was a small office and close to home . My co-workers were very warm and friendly at first . I was eager to learn everything. I took many notes in training and it was the best training I have ever experienced in any industry. I learned something new every day . I was pretty much on my own , I felt uncomfortable asking questions at times but that's how you learn . I thought I had found a great fit and excellent leadership with integrity. In late February I was getting sick . There were like 3 people sick and coughing and I kept taking my vitamins . Unfortunately after one urgent drs visit for covid 19 symptoms, I was asked to quarantine for 14 days , I lived with my son and my Dad . They had been my caregivers for years . On March 28, on my only son's bday , I was rushed to the Er with breathing issues and every covid 19 symptom but a fever . I did have chills bad and was very sick . Our company was offering covid pay to any employees effected . I was asked to work remote from there on . Still I'm new working hard to earn all my badges through training , and I did finish successfully. I got 10 days of sick pay and returned to work remotely like all the staff . I got an email from my boss on April 8, asking if I was o.k. he had family and the team to alert . The irony of this is I was healthy before I came to Fairway . The Tigard office was shut down because an employee had Covid 19 . I was recovering and still had bronchitis, my covid test was negative . I was so relieved ! As was my dad and son . A lot to take on with a new demanding job . On April 17, I was working on my first loan with my assigned loan officer Nancy . It was the evening time around 8 pm . We had a conversation I was excited to get to know my mentor . Except she was the total opposite. She was very demeaning towards me and told me I better not screw up . She asked me if I even knew what I was doing ? She was bossy . I told her I answered to Tu Phan and was still training . She was new at a time just like me . She had no empathy, the conversation was cold . I was very hurt and was working hard passing every quiz and being treated poorly . I had a brain injury and was doing my best . The next day the loan closed and I was fired . I was in shock . My benefits just kicked in the day before . No reason given . I just I got sick from this office then after I got sick pay I was fired . There are great people here . Brian is an Epic LOA. He said it takes a long time to learn everything and to keep it up . Andy, Jim, and the rest of the team I felt at home until I got sick . That's when everything shifted . I was let go and I'm still fighting for unemployment 4 months later . My son and I are struggling I've had health issues since and I'm working part time . This whole situation has showed me that not everyone has integrity. People stab you in the back and move on . As for Nancy , I hope she feels good about verbally abusing the new girl . The values the Core Values the company stands for , I never witnessed this . The other trainee was way older than me very nice and helpful . He was treated great by management. He got help a lot and no eye rolls if he asked a question . I'm hurt to this day and I will never pursue mortgage again . This branch people were sick , then when I got sick I got fired . I'm a single mom whose bills are high and I was definitely mistreated . I've been in management positions before I was a great leader helping my team . I was told I was on my own here they were too busy and too stressed . How can one even succeed with this atmosphere? A manager should be a coach , a teacher . I did my best for 2 months , I never got a fair shot to be my best . I'm driven and sharp I will find a good fit in the near future . I am a good person .

When we bought our first home, we trusted our realtor with her recommendation of Chelsea. At the…read moretime, we obviously had no clue how a mortgage company could make something so complicated feel almost simple. After just closing on our second home, there's no doubt we'll continue to be repeat customers. Chelsea gave us her honest opinions and explained the details we didn't understand so we could be confident with our final decisions. She and Katie went above and beyond to smooth out the rough edges during the process.

Chelsea and team made a potentially stressful and overly-complex process as painless and as…read morestreamlined as possible! She helped with the purchase of our first home, and we went back to her to refinance ten years later. We have nothing but good things to say about Chelsea and her experienced team!

Brent and The Palmer Team at Homebridge were a highlight of the buying process for me as a…read morefirst-time home buyer. People always talk about how buying your first home is one of the most exciting, yet stressful, experiences of your life up to that point. Due to the weight of going through that process, having a team that has your back any time, any day, is HUGE for making the process easier. When I reached out to Brent and Nicole initially, I wasn't even sure if now was the right time. But they immediately got information in my hands that made me confident to move forward, and I'm so grateful for them in helping me and my wife get into our first home. I would give bonus stars if I could, they are all so great! Look no further, this team's service is as good as it gets!

Brent and his team were superb professionals and their expertise was extremely helpful! I highly…read morerecommend!

Shane and his team were very supportive during the entire process of buying a house. It was a rough…read moremarket to buy in, but he was helpful, answered questions and followed up throughout the entire process. Closing was a breeze and we would use them again for our title means.

have known Shane for years through his many different company experiences. by far the very best…read moreMortgage Broker to know and work with. His ethics and experience and beyond others. Thank you Shane

I am a long time Onpoint customer and am generally satisfied customer. However I have had…read moredifficulties only at the Happy Valley branch. Today I needed to get information to complete a retirement document for my girlfriend. I needed to verify which number on a check was the routing number and which one was the account number. The worker i approached was rude and said if I wasn't on her account she couldn't help me. Excuse me this is general information. She could have showed me with my account. She just decided and made no effort to understand my need. I went a head and googled it. Easy Peasy. I am use to getting help from Sandy or Milwaukie. Understand I needed general information. I already had a check and was holding onto a number of documents. I was clearly upset. If an employee has made somebody frustrated they could check with another employee or figure out a work around. I won't go back into Happy Valley branch of Onpoint. Two other experiences with rude staff.

I am extremely disappointed with their service. I've been a loyal customer for years, holding three…read morecar loans, a mortgage, and severale savings accounts with them. Recently, after paying off my car loan, was told by the rep on phone they have mailed my tittle. I reached out multiple times and even visited the Happy Valley branch, where I was assured the title was mailed on July 30, 2024. It has been over five weeks, and I still have not received it. It's frustrating that while they charge interest promptly, they fail to deliver on their promises. Sending such an important document like a car title through an unsecured mail method is unacceptable. How much did it cost to mail it? A mere 50 cents for a stamp? It feels like once we pay off the loan, they no longer care about our paperwork. Given that I still have a mortgage with their bank, I am very concerned about how they handle the title for my house when the time comes. Well... i never received my car tittle. Then I've been told I have to visit the bank again to get a lien waiver and then go to the DMV, at my own expense, to retrieve a title that was lost due to their carelessness. Updated, it costs $99 to get a new tittle. I submitted a message asked for solution, no such an apology, the rep said lien waiver is same as tittle. Do you see people drive with lien waiver, do you pay for my time do go get a new tittle, do u pay me fee. They to.d me they have two options mail or client can pick up tittle at branch. Why didn't your people freaking tell me that options when we paid off? The rep asked me what they could do for me? You could do a damn thing... such a terrible service. Its their horrible process.