THIS PLACE WILL WASTE YOUR TIME AND HAVE YOU LOSE MONEY... I really would like to rate this place with no stars, but there is not an option for it. First they changed the name and didn't not send an email, a letter or a systematic message on the phone to notify me. When I called to make my appointment I was scheduled for a date and time, when I showed up to the appointment I was informed that I didn't have an appointment that day and they didn't see any appointments for me at all. Then, I asked to be scheduled for the next day and I was given a time. When I showed up, I was informed that my appointment is for 3:15 PM and not 2PM. I had nothing to eat to be at this appointment and I was behind on my meds just to get my blood work done... I also took time from work for both appointments and I had to be back at work after rescheduled appointments. I had to find a substitute to cover me since I was not going to be available for another appointment in like another month. I had to pay my substitute double for the day do the last minute noticed, so she can assist run the event I was supposed to assist to run. read more

I sent paperwork to the doctor's office via e-mail to be filled out and sent back to me. This was on February 8th. I called back last week to confirm it was received and was told that they handle items as they are received. It has now been 2 weeks since I sent this email and I still have not received any return or contact. I feel this is unreasonable. read more

Love the doctors here! Especially Dr. Elizabeth and Dr Gabby. Love Jose and Dawn at the front desk. The problem is every time I call (every time!!) nobody answers the phone. Or I'm on wait forever. When you're there you get great care, but sometimes I've waited over an hour in the office And then more in the waiting room. I love that they're so popular but you need to answer the phones and take care of your patients, especially those that have been loyal to you for years! So disappointing in how this medical office has gone down hill. I got diagnosed with Covid last Jan, and couldn't get a hold of them To get meds when they were readily available. Got diagnosed with RSV in Oct. and desperately needed an anabiotic and couldn't get a hold of them. Had to go to urgent care and got nothing. Oh, and spent a fortune when Riverside Medical is covered by my insurance. Hope they get their act together or hire more staff to answer phones, take care of your existing a new patients if you're accepting them, and book appointments. read more

Stay away if you can!!!!! They're the worst! I don't usually write reviews but I'm so disappointed with this place. Wait time is ridiculous and with a child it makes it feel like eternity. Waiting 1 hour at opening time when there is no one here is unacceptable! Service is horrible. The only thing they have going for them is their hours. read more

Not only is the wait time in the office itself unbelievably long, even just to connect to a person on the phone also long. It's so funny how the on hold audio states that "the patient comes first" because that's clearly not the case, dude. This is the Ridgewood location. read more

Dr. August does not spend time with patients then writes extensive reports stating she counseled. Also she does not fall with blood work results unless you the patient do your own research and start calling to get an apt. Very disappointed read more

I was kept waiting on the phone for 40mins without any one coming to the phone. They are very unhelpful, they will not renew your prescription without you coming to the office even when this is medication one that you take on a regular basis. To get an appointment from them it's like pulling teeth as they NEVER want to accommodate your time - it's their time or the highway. I have had it with them I will be transferring my records to another office that cares about the a patient medical needs. They are only in for the money - every visit cost me over $180.00 despite the fact that I have an insurance. Very disappointed. read more

At first they were great. However I have learned that if you run out of a prescription, they refuse to refill it. And I mean they ignore you and your pharmacist completely. Claim that they call and they never did, then call me the liar. Even if it is heart medication you are not supposed to skip. They do not call you and explain why. Or even tell your pharmacist why. You have to schedule an appointment and if you can not get an appointment soon you are just out of luck. It has put me in the ER more than once. I am sick of being sick and getting no help from them. And then they order tests that are completely unnecessary and take even more of your time and serve only to charge you and your insurance more money. read more

I had an appointment at 11:00 am today. I'm currently writing this review from a patient room at 12:03 pm yet to be seen by a doctor. The woman at reception has yet to be of help. At 40 minutes I went to ask if I'll be seen soon- she said she'll check on it (she never left her desk). At 12:00 I go again to see if I'll be seen any time soon. She then says I can reschedule you. Are you kidding?! You've wasted an hour of my time and want to waste more of my time? No. I want to be seen. I then have a nurse come in and apologize saying they're busy. Well I had an appointment 60 minutes ago- don't over schedule. She then says there are sick patients and they're being seen by order of who comes in first. Well great again I've been here an hour. 12:08 I have the doctor finally come in. By 12:14 I'm walking out. I waited over an hour for a 6 minute appointment. read more

I've been a patient for around 2 years. Because of Covid, I was offered a telehealth visit instead of an in patient visit. Okay, that's fine. The day of the telehealth appointment was at 4:30PM. No call yet at 5pm. I called the main number and was told I was next in line to be seen and that they had been running late with appointments all day. Alright, that's fine. It is now 5:50PM and still no call. I call the number back and they were so surprised that I hadn't been seen yet! They patched me through to the office and I was told they only do telehealth for sick patients. Well, I wasn't told that. Whoever scheduled me that day was obviously unaware of this. I was simply marked as a no show. No call back was given because they were extremely busy. I was so angry and livid because I was literally waiting all this time to be seen. Office manager (I assume) told me she could schedule me for the following week to be seen. Sorry ma'am I'm so pissed off, that I'll call you when I'm ready. Such an awful experience. I tried to be patient but nothing good came out of it. I spent a great deal of my afternoon waiting for a call that was never going to come. I am considering switching offices. read more

After all the years I have been going to the Ridgewood office I'm so disgusted. I have a sinus infection. I called the Secaucus # cause nobody would answer the phone at Ridgewood, the man I spoke to at Secaucus called and he got no answer either and sent them an email to please call me . Its been a week and still no call back and now I feel alot worse and all they wanted was for me to come in for a Covid test which I was told all Covid patients are seen after 12 noon. I DO NOT have Covid!!!!!!! I told them I'd rather not expose myself in there office and asked for Tele Health call from the Dr. So the woman from Ridgewood told me to come down at around 12:30 unless she called back after speaking to the DR. Again not call back, drove down there and called to let them know I was there against my better judgement cause I do not feel well and had already done a home Covid test. Again nobody answered the call. Tried 6-7 times and actually got hung up on. So I came home and called Valley Health close to my home and they got me a phone call with a Dr. that day and i did not have to go into the office. Tried to speak to James a man from Secaucus to let him know I was not happy about this after all the years I've gone there. He was nasty and kept talking over me telling me and told he could set me up with a different Tele Health Dr. Ok I've done that before with another Dr. through Riverside at a different location and that DR told me I was not his patient and he could not help me. I'm so glad I switched and being treated like a human. To stop the spread why are we still going into the office and being exposed. That's my opinion. read more

Efficiency. Practicality. Focused care. These three values come to mind when I describe the pediatricians and staff at Riverside Medical Group. I've frequented this practice and know of others who also had the satisfaction of knowing they could safely entrust their family's well-being to this medical group. Dr. Zeyad Baker is especially known to give 110% to his patients and I found him to be very accessible and accommodating. His explanations are clear, focused, and directed towards the problems at hand. At the end of every visit, I am left reassured with the knowledge of what to expect and how to reach him or anyone else in the office if I take a turn for the worse. The medical center itself is a very clean environment and examination rooms are spacious and well-equipped. Staff is very friendly and professional about their duties. Overall, there is a calm, relaxed atmosphere. Parking is readily available though since the place can have a lot of patients visiting at peak times, metered parking nearby may be necessary. Wait time can vary but overall, I found it to be much less compared to other medical practices. The examination itself by the pediatrician at hand is never rushed; full attention is given to you and your concerns. Overall, I would highly recommend Dr. Baker and the Riverside Medical Group for your pediatric needs. read more

I'm seeing other posts indicating that at first they were great. Unfortunately it seems as though I'm running into the same issue. Great experiences with the doctors and staff initially but when it comes to getting a prescription refilled I've been getting the run around for over a month. They've told me to contact the pharmacy and insurance which I have. Issue was do to a prior auth being needed by the insurance carrier and last conversation I had the office indicated that they would have it taken care of in seven days. It's been 10 and I've received not correspondence. Prior to that I received constant busy signals, dropped calls, 20+ minute waits, etc. Also heard similar responses regarding prescriptions. They have no issue writing referrals and following up with those and ensuring you follow up. Guess they're more concerned with the fast buck. I will try one last time on Monday. If they don't have the prescription ready to be picked up at the pharmacy by the following Friday I will cancel all appointments including specialist and ask that any tests and records be transferred or provided to me. read more

My son have been patients for riverside for a long time, now with my newborn we met Dr. John who takes her time and allows us to ask questions or concerns. Make us all feel like we known her for years... The staff is very friendly and on point. Christina the manager always making sure our visits go smooth . Zully Amanda, Esra, always with a smile making sure we have everything ready for our visit... Ronald is very friendly and respectful and has patience with my sons... I strongly recomment Dr. John and this office. The manager is always reachable... Thank you to the staff in ridgewood for making us feel comfortable. read more

I love this group I use the pediatrics. All three of my babies see their pediatricians since they were born. I've used multiple locations, one of the best things is the Secaucus location is open till 12AM everyday. Another feature I use A LOT is their email. I email them whenever I have a question or need an appointment and get a reply right away, usually within half an hour. LPN Lea Monroe answers a lot of my frantic mommy emails and always puts me at ease or sets me up with an appointment right away. Also LPN Christina Caldeira is amazing always answers my questions,sends me any forms I request right away, and really goes above and beyond when I need something. I currently use their Ridgewood location as their Maywood one, although closer to me, is always pact. In Ridgewood I've never had a long wait to see the doctors and I truly feel like they care about my children's well being down to the medical assistants like Ron. Dr. Karim and Dr. John Jeani are great! read more

Our family has been using Riverside Medical Group in Secaucus and Ridgewood since 2013 and I have nothing but positive experiences in pediatrics and adult medicine. Dr. Z. Baker is knowledgeable, straightforward, and personable. Dr. Doss, Dr. Jendun, Dr. August, and Dr. Siraj, and all the Bakers have all gone above and beyond to make sure that all of our health needs are met. I've never waited long in the waiting rooms, even as a walk in. The Care Coordination email service is beyond amazing. They get right back to you with any question or appointment need. We love our doctors (so much so that my daughter has an appointment tomorrow lol) - earache - ugh. No worries because I'm sure she will receive the best of care. read more

punch of thieves , i went to this robbery den to have tb test and they ignored my request nd started doing regular check up and forced me to get blood work and when i inquired why this they said it's neccassary for your test i looked at the printed out tb test application and was nothing says any blood work or check up i called the nurse and she said that came from the doctor i talked to the doctor and he said that's not my fault it came from the nurse the worst part is that they took my blood and they send bill to the insurace despite they confised later tht they made a mistake read more

I wish I could give 0 stars. We had seen Dr. Sheba Ben at Riverside in Hoboken and she was fabulous. Dr. Baker was the first physician that saw both of my children @ Hackensack when they were born. He's no longer practicing at Ridgewood but is a great pediatrician. So without his presence this place is a CIRCUS. You'd be better off taking your kids to urgent care. They gave us soy formula samples to combat belly issues for my infant with an ear infection -- and no one was checking their stockroom to see the formula was 3 months expired. She got the baby equivalent of food poisoning and spent the evening vomiting profusely. Needless to say, we changed pediatricians. My daughter had her 1 year check-up at the new pediatrician yesterday and I was shocked to discover she is behind on vaccinations. I've never missed an appointment; no one has ever said anything to me. I called last night when I got home and after much hemming and hawing was told yes, my daughter was missing vaccinations and I'd have to wait for the office manager, Patty, to come in in the morning and explain to me how this happened. When I still hadn't heard from Patty by 11, I called the office - 5 minute hold. Patty walked me through the unacceptable explanation of how my daughter missed the first vaccination - then put me back on hold - no explanation, just got off the phone and put me on hold - FOR FIFTEEN MINUTES. Came back to the phone sounding surprised that I was upset. If you're looking for a great pediatrician - Chestnut Ridge Pediatrics in Woodcliff Lake. Came highly recommended by our neighbors and EVERY person we've encountered to date has been nothing but courteous and professional. read more

I've been experiencing lower abdominal pain for 3 weeks now. They sent me for several diagnostic images, including a colonoscopy and a CT. The office never gave me their direct phone number until yesterday when I was there for a follow up to get my results. 1. They refuse to give me a work note for December 20th through the 28th because they didn't see me after the 17th. On the 20th, I called 4 times on the only number I had. It was for their call center. No damned answer. I called 4 times a day every day until I got an answer YeStErDaY. 2. After all of the X-ray that showed a calcification, a CT that showed a small cyst and a colonoscopy that results in a biopsy that I get answers from in another 3 weeks, they tell me that there's nothing else they can do for me other than to send me to the gynecologist. 3. I haven't had my cycle since 2013. 4. NOW they refuse to give me a work note because they didn't have anyone working their f^&*ing call center so I could have been seen. YOU READ THAT CORRECTLY. THEY FAILED TO PROVIDE PATIENTS WITH THE ABILITY TO REACH THEIR OFFICES FOR APPOINTMENTS THROUGH THEIR CALL CENTER.......AND I AM BEING PENALIZED FOR THEIR F)^$ING FAILURE. NOW,....I AM GOING TO LOSE THE AID THAT I GET AS I ONLY WORK PART TIME. I AM GETTING IN TROUBLE WITH MY PART TIME JOB, AS IN WRITTEN UP FOR FAILURE TO REPORT TO WORK, AND PROBABLY FIRED. All because they f#%&ed up. They just lost a patient who has been working to get off of government assistance. read more

Riverside is there for us literally every time we need them. Evenings, holidays, weekends... diaper rashes, colds, food allergies... Their physicians go above and beyond at being available for nervous first time parents. Their hours are better than any other practice in the area. And it's one stop for pediatric and adult visits. The office is clean and modern, with ample parking. I was a little upset they postponed a few of our appointments but the pros far outweigh the cons and we will continue to go here. read more

These guys are very professional and thorough and patient friendly. From the girls at the call center (Shout out and thank you to Ruba!) for working with me and helping me get into the right doctor. I would highly recommend this doctors office to anyone! Very professional and friendly. read more

Ridgewood Office - Very unprofessional. Went there once as a new patient. Saw Dr. August, who seemed nice enough. It was only 1 visit so I don't have a really positive or negative remark about the actual doctor. But came back for blood work at their lab, got there 8:20am. They just finished with the ONLY patient who was in there. I then sat there for 30 minutes while nobody checked on me, and at least 3 (but I think more) of the staff is back in the room talking, laughing, having a conversation about apple cider vinegar - and here I am sitting out here waiting like an idiot with NOBODY in front of me. It is a doctors office, you need to be professional, and not sound like a bunch of people hanging out like they don't have work to do. Last comment I heard before I walked out, "don't worry, we have hand sanitizer." What??? It is a blood lab!! It was probably a joke and I was already agitated, but seriously? Very unprofessional. Needless to say, I am now later for work than I was supposed to be so I walked out, did not get to have my blood work done. Called the office to let them know and they said the lab is separate, to which I said "Really, because the guy who was taking care of me during my dr. visit on Saturday is the same guy back there in the lab ignoring me and hanging out with the girls in the back." Asked to take me off their patient list and not contact me, and they didn't seem to care that much. Guess business is good. I am 1 person, but I would have brought my whole family had I been happy with them - so they really lost 5 people. Oh well. I won't even get in to the paperwork situation because I let that slide when it happens, figured them losing the paperwork I sent in happens. Now I see why... read more

I love this pediatric office . Dr. August is the best she really cares about her patients and shows compassion. There is excellent customer service the staff really try to help you with any issues you might have and they are very friendly I definitely reccomend. read more

As a pharmacist I witnessed Dr. Elizabeth August and her team at Riverside Medical do something for one of our mutual patients that I have never seen happen before. A patient was dealing with two insurances that were not playing nice together and therefore they were not paying for his medication. After communicating this issue with to the doctor's office the office said they will take care of it. After about 30 minutes the patient came to the pharmacy with Dr. August and she paid for his medication! These days with skyrocketing drug prices and insurance companies doing everything they can to not pay for drugs/medical procedures you need a doctor who cares so much they are willing to even pay for your medication to make sure you are healthy. What an amazing experience. :) read more

I've been seen at the ridgewood office a few years ago and was very pleased. About a month ago I wasn't feeling great so I went back. Well that was a big mistake. I will never step foot into that office or ever recommend them to anyone. Theoffice staff are the most rudest human beings. (I'm not even going to get into it) In which because they didn't like to hear that it was unacceptable that i hadn't received my blood work in about 2 weeks! I was told to "seek another provider" wow just WOW! Because oh I'm sorry you can't do you job correctly! It's my fault! No no I had to file a complaint in order to get my results. In which there is something wrong and now I do have to seek another provider and start all over again because of that gentleman well not so much of a gentleman if you ask me! Just stay away from the office. such a shame loved my doctor but will never return. read more

Horrible service. They cancel an appointment booked over month a ago whenever they choose. After the cancellation my husband booked another appointment which overlapped another doctor's appointment. I called the number listed in their card asking to move the appointment earlier. They said to come earlier and they will try to accommodate me. I went to the appointment earlier and sat waiting for 15 min then they told me my appointment was canceled. The receptionist defer responsibility because the call service was the one who cancelled. Aren't they in the same practice? Dr August also is not the most caring doctor. She is very condescending. read more

Dr. Elizabeth August is amazing she has a phenomenal bedside matter she's very thorough. If she notices something in your blood work is off she will repeat it if it is still off she will refer you off to a specialist and will keep close contact with that Dr to make sure everything is going to protocol. What did you like about her the most is her caring us and how dedicated she is to her patients I so very highly recommend her to everybody to friends and family. Her staff is amazing friendly and welcoming and when something needs to be done they act promptly. The one person who sticks out of my mind the most is the nurse Patti / office matter she is the most amazing person of them all except for Dr August choose a Hands-On office manager if there is a problem you go to her with anything she will get it rectified immediately but most likely there never is maybe referrals or if you need medication refilled for the doctor's office I've ever had to go to this particular one stands out in my mind the most very well organized and the most friendliest they are very busy and they tried very hard to accommodate all the patients read more

They are always forcing you in for unnecessary appointments so they can bill the insurance company and charge you a copay

This was the most unprofessional doctor I have ever encountered. As a mom that had a terminally ill child I have seen many doctors too. Her bedside manner was terrible .. She was abrupt, and not thorough at all . I was there for a physical and she did nothing to address any of my concerns and then forgot to tell me results of EKG ( like the assistant said the dr would be reading the results when she comes in.) She was more concerned on running out and instead of treating me for anything, she wants to wait a week for blood results or send me to other doctors (again before knowing any blood results ) I am still shaking my head in disbelief. read more

Accompanied my fiancé to his appointment since he was nervous. I was there with my 9 month old son. Place is nice, decent parking available. Wait was 25 minutes approximately in total. Well, during the wait in the exam room keeping the baby from screaming his lungs out I am playing with him. Knock at the door, this woman (not the doctor) tells me to be quiet that there's other patients. Mind you I'm only making noise since the baby is here. I'm only here for support. I was thinking about becoming a new patient, although a mother of 3 and not always alone either this office is no place for a mother to be. Not welcomed at minimum. Besides the fact you have to be completely quiet while waiting in a tiny room for almost half an hour the doctor was thorough. She answered any questions and was very helpful all around. Honestly a great place if you rid of that one female worker. Otherwise I will find another office not related to this one. read more

Find another group in your network! Receptionist don't acknowledge you check in ..the medical assistant to check my temp didn't even stick the thermometer in my ear and when I told her she said no it's ok they are really good it doesn't need to go all the way in. And for the finale they took forever getting my blood work back and now have an answering service so you can't even speak to a receptionist read more

I absolutely love Dr. Zeyad Baker. He has been caring for my boys since my first child was born. He is very easy to talk to and listens to me. He acknowledges all of my concerns with respect and care. He has a great rapport with my boys and is able to give them a thorough exam without making the visit uncomfortable for them. They both enjoy going to the doctor. :-) While we may have to wait to be seen, I never feel rushed in his presence. He takes his time during an exam regardless of how busy his waiting room is. Thus, I don't mind the wait for the care my sons are getting. I have recommended Dr. Baker to several of my friends, and they are very pleased with him as well. read more