I lived in Kamloops as a Uni student and travelled back and forth from Vancouver and the service at…read moreRiver City was always friendly, efficient and helpful in every one of my experiences (sounds like the first reviewer on here would be quite a handful TBH). I just called River City to check my service record and spoke to Wes who was the most wonderful human being, he answered more questions than I thought I had, and provided in great detail what my vehicle likely needed when I explained my financial woes. Wow. It's so rare to get such above and beyond customer service like that! Really glad I called and spoke to Wes today!

I purchased a 2019 Qashqai a few weeks ago and both the owner and sales representative Emmy went…read morebeyond my expectations. They spent hours with me looking through multiple options to find what I wanted and within my budget. The service was remarkable across the board from sales to finance then delivery. Thanks Sean and crew, I will definitely buy my next vehicle through you and recommend you to family and friends! M Anderson - Kamloops BC.

Very honest no pressure. The new Jetta is amazing! Will look forward to doing business in the…read morefuture.

super great service! very honest business. I thought I was going to pay the original estimate of…read moreover 2000 but they reduced the price to 1400 in the end. they gave me shuttle services that day while I waited to get my car back, and every one I dealt with was very friendly helpful and professional. I'll definitely come back to them!!! if I could give more than 5 stars I would! Kate

You don't have to go the dealer…read more.. Franco's Auto Service has been in Kamloops for, well, as long as i can remember and arguably the most respected independent auto service business in Kamloops. Franco's unofficially specializes in the higher end European and Japanese vehicles but don't worry he will work on your POS as well :P Franco is one of those old school European trades people, he takes his craft and reputation VERY seriously. An ex-Ferrari race mechanic (yea, no kidding!); although, he has long since stopped turning wrenches himself and has focused on running his business. I understand that Franco expects the same pride in their craft of his technicians as he has, thus they are among the best in Kamloops. Francos' boasts very clean, bright and organized facility... I don't think eating off the floor would be recommended, but you probably could, safely. A full service shop, from oil changes in your Ford Focus to replacing the transmission in your 5 series BMW, at rates that are better than the dealer. Aside to the service, Franco does deal in used vehicles to a minor degree (usually 1/2 dozen vehicles at a time), offering mostly VW and Honda. These cars are generally in very good shape, thus not cheap used, but quality used.

We were driving home after hitting a deer outside of Edmonton with a BMW that we had just…read morepurchased. BMW was closed and these guys helped us with a low engine coolant and a pressure check to ensure that we would make it back to Vancouver. Amazing service for a last minute call. We spoke to some locals after dropping the vehicle off and they all spoke so highly of them. On our return they showed us that we also needed to check the turbo engine coolant. Taking time to educate us on busy Saturday. Thank you guys.

Just had my f250 serviced starting with Miranda &Wayne in front service dept. We stay with Dearborn…read morebecause on these 2. They are very honest and sincere. We bought a 2024 edge from Dearborn mainly because we knew of service in back. Can't say enough of technicians in back. Keep up good work. We thank those who look after our rides.

If I could give less than a 1 star I would. My boyfriend and I were looking at getting a new truck…read moreand trading in our current one. We had found one that we were interested in but unfortunately wasn't on the lot it was in Calgary. We had put a $500 deposit on the truck as we wanted to make sure that we would get notified when it arrived as we were traveling from Salmon Arm to see it. the truck was taking longer than expected so we started to shop around else where. We ended up buying a truck from our local dealership in Salmon Arm. When calling the Kamloops ford dealership they told us that they are not going to give us out $500 back!!!! this is unacceptable people shop around for vehicles all the time and it happens. its a part of the business. This happened on February 13 2021 and it is now May 14th and we are in a current fight with VSA to get our money back. I do not recommend this dealership at all!!! go somewhere else!!!