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    Rivers Plumbing and Heating

    4.5 (8 reviews)

    Services - Rivers Plumbing and Heating

    Plumbing inspection

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    J Griffin Heating & Plumbing

    J Griffin Heating & Plumbing

    (9 reviews)

    We're a small collective that shares stories from freelance and contract workers who've been…read moretreated unfairly. This is one of those stories. A contractor was hired by this company to build a fully functional website on a rushed timeline. They were told they were the only person working on the project, and that the urgency was due to the company's former developer being in a legal dispute and planning to take down the live site by June 1st, 2025. The contractor dropped everything to help and finished the site two weeks before the deadline. Over the course of several weeks, the contractor even went to their office multiple times for meetings with the owner's son and other team members, working in good faith to move the project forward.After the work was done, it came to light that two or three other people were also working on the same site, despite the company claiming otherwise from the start. When the contractor followed up for payment, the owner's son who was the main point of contact allegedly said "My boy could do it for less than $1,000, so our initial agreement on price is gonna be a lot less now." He also added he was going on vacation in 15 days and "didn't have time to deal with it." All this while wearing an expensive Rolex. The contractor was told, "Send me the invoice I'll pay you for your time." The invoice was sent immediately, and the son followed up once more saying, "I'll get back to you." After that, he went completely silent no reply, no payment. The contractor was left dismissed and disrespected. The stress and anxiety from this on top of an existing heart condition led to serious mental and physical strain. Legal steps have since been taken. This post is meant to warn others if you're a freelancer, contractor, or subcontractor, be cautious. Get everything in writing, and don't ignore red flags. No one should be pressured, misled, ghosted, or lowballed after showing up, putting in the time, and delivering their end of the deal.

    JGriffin is by far the best HVAC we have had!! They are thorough - pleasant and explain exactly…read morewhat needs to be fixed or what they are doing! No pressure!! Thank you for all the help!!! A job well done and Office customer service is great to work with!!

    N.e.t.r - North End, Boston House,  Mitsubishi Electric Ductless Ceiling unit, Bathroom

    N.e.t.r

    (51 reviews)

    My wife and I called Netr but a Sila truck showed up so I assume everyone talking about them being…read morea past reputable company and now being terrible is true. We called because our central air shut down. A technician ( Eric) showed up and immediately figured out it was just a faulty capacitor. We were told it would cost about $ 600 to repair with a one year warranty but if we wanted a better capacitor with a 5 year warranty the cost would be about $850. I asked him why it was so expensive if its a simple job and the part is low cost and he mumbled something about overhead and the cost of doing bussiness. When we got the bill it was $979 with the diagnostic added in. Ive since looked up the going rate for this work and it runs around $150-$300 so we were charged triple the normal cost. I really feel like my wife and I were taken advantage of because we are both elderly. Please avoid this preadatory company at all costs.

    Beware: N.E.T.R. is not the same company anymore. They were purchased by Sila, a large multi‑state…read moreHVAC operator, and the service experience has changed dramatically. I've used N.E.T.R. personally and professionally for years -- home heat pumps and server room cooling -- and they were excellent. Installers were great, support was responsive and follow‑up was reliable. Based on that history, I hired them last fall for a whole‑house heat pump installation on a 2,000 sq ft townhouse. The installation itself went fine. The problem is support. I can't get anyone to help me with a basic troubleshooting issue. About half the time the phone system asks you to leave a message. Emails and website forms go unanswered. When someone does pick up, it's an AI front‑end that makes it very hard to reach a human. When I finally get a person, all they can do is schedule an appointment -- no technical support, no follow‑up, no callbacks. My current issue is that the first‑floor unit struggles to keep the house below 78° during a heat wave. I suspect it's a communication/calibration issue between the unit and the wireless thermostat, but I can't get anyone to talk through it. I'll try to get this resolved while the installation warranty is still active. After that, I'll be finding a different local Mitsubishi contractor for service.

    Rivers Plumbing and Heating - plumbing - Updated September 2026

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