This is a delayed review. I found my notes and decided I needed to put this out there. First of all, I eventually found out that this place is investor owned and anytime you have that it is all about the mighty dollar and how cheaply you can run it. We placed our mom in the facility based on prior experiences, albeit a few years before that, from her friends. We checked in on a Saturday which they knew in advance. The room key didn't work, the locked drawer in the bathroom key didn't work because the drawer was broken. The bathroom sink faucet sprayed water all over the place when turned on. The marketing representative met us and gave us the key. There was never a nurse to check in and evaluate our mother as is per protocol when arriving to an assisted living facility. Out mother was total care needing assistance to do everything and we were paying top tier level fees and an "additional" fee on top of that as the points exceeded the highest tier. Never mentioned during signing. The handbook had no info on wi fi hookup password or even a menu. The front desk person, who was eating at the desk, didn't know or who to ask. Over the course of the next week we were there every day because staff was not checking on her every hour as we were paying them to do. The care aides were called, even with us sitting there, and it took them an hour to arrive. Then the request was made for the medication that had to be managed and she had to notify the med tech. That took another hour. By then the next medication was needed and resulted in more delays. Took two requests to get the nurse; not sure if it was an RN; to come evaluate my mother as you would expect. Also to complain of the lack of care as promised. Food brought to the room was placed in a bag. Our mother needed assistance to open it and they just left it. Care giver was asked to do bathing and they had to leave and go ask a supervisor. How is this not noted? Caregiver wouldn't move commode from bathroom to bedroom. A caregiver answered during the night and told my mother that she was the only one for two floors. Another one was 7 months pregnant and the only one at night and couldn't do any lifting at all. We over heard on entry two employees talking in a break room while we waiting by the elevator. One said he would never have his family here. And then they saw us and tried to retract what they had said. Not great when you were in the middle of moving the furniture into the facility. No care plan was ever transferred to the chart and the nurse came back the next day due to illness. Who was covering for the nurse out sick? No care plan given to us in writing. Asked repeatedly for copies of the documents signed prior to arrival. Ability to reach the director was close to impossible. Phone calls to facility sent us to voice mail with no call. eventually was able to find the email contact via the California department listing. We stated we were taking our mother out of the facility for her safety on that Friday. Never able to speak to her. We felt we would lose our 30 day minimum notice fees but it didn't matter as all we cared about was her care and safety. Eventually they gave us back all of the entry fee and rent/fees/care fees minus the one week that she stayed there. I WOULD NEVER TELL ANYONE TO GO TO THIS PLACE! In fact I have told people to tell other people. I don't know how people can sleep at night knowing what goes on in their place of employment. How can they work there? I know of people who had issues as well that I won't go into detail here. I am sure you can call the state and find all of the complaints that have been lodged against them. read more

River's Edge is a great place for my parents! They love their apartment, they were able to bring the most important things from their old home to their new home. The staff has been wonderful, everyone is so friendly. My parents are making new friends and enjoying their new community. The move in process was very detailed, the River's Edge staff was very knowledgeable and walked us through every step. They have shown us nothing but respect and were very transparent about everything prior to moving my parents into the community. I completely recommend visiting River's Edge if you are looking for a great assisted living community for anyone. read more

My mom stayed with River's Edge for a few months and it was a bad experience from start to finish. The communication from the staff was HORRIBLE! When we moved out I left 8 messages to establish what was needed for the move out procedure and NEVER got a response, they just charged us for a 30 day notice with ZERO communication whatsoever. If you're going to spend $8k per month, this is not the place. They are not forthcoming at all and do not respond to messages unless it's in their advantage to do so. I offer 2 stars because they did set us up with a good care team that was NOT associated with their facility, and there was some follow up involved with my mom's care and hospital visits. But all in all, the management is not worth the price tag. read more

This place was wonderful before COVID. But, sadly everthing has changed. For months my family member and friends living there were really confined to their apartments. And, what was upsetting and still remains terribly troublesome is the food. They say in senior facilities that food is the biggest complaint. And, before Covid my family member and friends were pleasantly happy with their meals in the dining room. They could choose and request the food to be made the way they wanted (asking for smaller or larger amounts), asking for the meat to be cooked medium, or rare, or well done, asking for extra bread or desert, etc. Then COVID. The Chefs /COOKS did not understand and were not prepared to start cooking in bulk and delivering to the room. Food came cold. Less food came. Less meat and fish dishes were on the menu. MORE AND MORE PASTA. LESS AND LESS VEGETABLES. LESS AND LESS PROTEIN. Plus, since JAN 20 COVID start up period and today , there have been at least two or three changes in the head COOK ( I dont think these employees are actually CHEFS), but more like fast order cooks. Today ( Sunday the 14 FEB) my family member and friends told me the ONLY food choices on the dinner menu are 3 pastas!!! So how does that accommodate the need of a DIABETIC? It does not . PASTA with sauce is high carb content, low protein, lacking vitamins and nutrients needed by most seniors whether diabetic or not. And, if any of the readers have parents or relatives with kidney or other medical issues their may be needs they too will have. When you sign in on the dotted line, RIVERS EDGE SALES people push the fact that the kitchen adheres to the senior health requirements. They say " Our Chef will do his or her best to take care of the residents food requirements". THIS IS NOT and I STRESS NOT happening today---- FEB 2021. My relative has repeated the request, has had meetings with the Director, has had meetings with the head of the kitchen. Each time these people SING A GREAT SONG, and the change lasts maybe a week at max before the same problem repeats itself. BUYER BEWARE----- As my relative feels very happy in the apartment and very much at odds because the FOOD is getting poorer and poorer it is a real quandary now whether its time to move ( this has been my relatives home for now nearing three years). Its terribly difficult to move when you are in your 90's....... DEFINITELY this place is going down hill! THEY may have kept people safer than some residences ( We as a family are thankful for this), but in doing so they have completely neglected the emotional needs of their residences. FOOD satisfaction keeps people happier. Lack or the wrong food nutrition is the best route to declining emotional and physical health. And, sadly my relatives health ( all or in part) is becoming more emotional, physically weaker, with the FOOD change and isolation. read more

I hardly ever Yelp any business but this information needs to be shared. I DO NOT recommend this facility, ever. They are anxious to get your contract signed and your deposit along with other fees, nickel and diming you for everything they can. They gave my mother-in-law less than a day and she was ejected. After they said they'd work with us and reassured us that although the transition will be hard, there are ways to help her acclimate. Well that was 100% a fail on their part. We were ignored from the minute we arrived. The "Resident Ambassador" never showed up to help as promised. When there was trouble they ran. Instead of being supportive and seeing how we can work together, they turned the other way. Not even giving her a chance after one incident. She was asked to leave after one day (4 hours after arriving). Lots of cash lost within hours. Communication is terrible especially regarding her apartment and the move-out discussion was non-existent until we reached out to them. Every day cost us without any communication about moving out. They were quick to get their spreadsheet out and to sharpen their pencils when it was time to discuss our refund. Bottom line, don't trust the sales representative. She just wants the sale and will be anxious for you to sign. The Executive Director is also not to trust. They both lied to all of us. They owe the family a minimum of $4,000 which they have taken, no refund. I trusted this facility. They say, "We are good people KS.", no they are not. Go somewhere else is my recommendation. Instead of the management caring, they said, in a carefully worded verbal message, "Your mother-in-law cannot stay here." Carefully worded message as to not evict us but basically asked us to leave on our own. Tricky right? Thanks for nothing River's Edge. This is a dishonest group filled with EMPTY PROMISES, LIES AND THEFT. (The only good thing I can say, there was one staff member. She was the sweetest and spent the time with us we needed.) We made a huge mistake trusting this place and we made an even bigger mistake not trusting the reviews here on Yelp that preceded us. read more

SO unethical, stay away. This place was the most deceiving facility I visited of all the facilities in the area, but the director Elena who seemed ethical at first was all about the bottom line and deception. Her true colors came out because her move in coordinator Breah told me that med management was included in my mom's base rate after she was super hesitant and vague to say what was included and not included when other facilities are very clear about additional services. And it was only after I referenced a flyer that insinuated that the two ADL services included were med management and bathing/grooming. The vagueness and then admitting it was included made me concerned. It felt like she was being withheld from being clear from management so she said I could speak to Elena. Elena calls and starts talking in a really car salesman like way. Saying "all" assisted living facilities charge extra for every service because of licensing, but I already know this is not true because I spoke to an administrator who manages several assisted living facilities and she said that was not true, and at their facility, basic assistance with adls are included in their base rate (meds, bathing, etc). Some facilities do charge extra and i have seen that but they are always extremely clear on how much extra each additional adl assistance would cost, there is never such vagueness and it is not "all" facilities who do it that way as she tried to put it on licensing. Then Elena says, like a used car salesman, "you're getting the community fee waived and $1000 off each month. Wow what a savings" as to manipulate me into thinking I was getting a great deal and therefore being fine with paying an extra $700 a month to manage my mom's supplements. The "special" was a June promotion for everybody and it should not suddenly change what the resident pays for med management if it is already an included service which Breah DID reluctantly say it was. Well when I told Elena that Breah said it was included she said condescendingly, "well Breah is here with me now (she never told me she was sitting there listening in) and she says that's not what she said". I said, "well then Breah's lying and that's exactly what was said to me". She then tried to gaslight me into believing that it was included in her care plan but i know the difference when someone says it's included in a care plan and it's included in the base rate abd she did confirm it was included in the base rate but she did so reluctantly. I have no idea if Breah was even there as I never heard her voice but all I can say is it gave me a huge wake up call that Elena is a snake. I said that I wanted to have my deposit refunded immediately and she said fine and then she made another insulting comment that she didn't think they would be a good fit for my mom, basically gaslighting me over my valid concerns of varied and misleading pricing. I'm SO glad I found this out because a shady director is indicative of a shady company and not a place I would ever trust to be ethical with my mom. I would not recommend this place. Elena really did fool me for a while because she spoke to me at length when I was considering their facility and she was one of the reasons my mom and I had almost decided on them. But man did her nasty side come out and it came out strong, gaslighting and condescending to the max. One of the cushioned chairs in the lobby smelled of urine and I was going to let someone know. Also, there are huge power towers on the property so that's already a negative, but I think a director this focused on money at the expense of ethics should be a dealbreaker for anyone considering this place for their loved one. It's truly heartbreaking that this behavior exists in a facility for our seniors read more

A very good friend of mine lives here, thus this review is coming from a visitor. Food: I really enjoyed lunch. There was a large variety. It was great to get a drink, main course, and dessert. In addition the price is fantastic for visitors and if you just drop by they will still serve you even though they would prefer you to make reservations. Dining Area: It was very pleasant. It was like being at a restaurant. They have table cloths for lunch and put real linens on for dinner. Getting in and out is easy once you figure out the gate code and know to enter in afterhours the side door. Living here is a real learning curve for all. Residents: Some are more pleasant than others, but that's always the case with neighbors. Management: Just changed while we were in the process of helping my friend move in. Now they have open eating till 7pm. We haven't been here long enough to see all of the changes, especially since we just moved in. Rooms: Are like mini apartments. Living room, mini kitchen, bedroom, and private bathroom. The door has a door knocker that you can use if you are in the hallway. It really feels like an apartment. Inside there is a very nice balcony that looks out to the river. read more

Is very nice place they take excellent care of Your needs.. the hairdresser is fantastic Is a wonderful Independent living for senior's

There are so many choices for senior living in Sacramento that it can get overwhelming. Pretty soon, all the facilities run together. But when searching for my mother-in-law it quickly became apparent to me that this is the place we would select. Having known Hank Fisher personally I had the confidence that my expectations for quality and integrity would be met. That was over two years ago and I have not been disappointed. In fact, my picky standards have been incredibly satisfied. From the caregivers to housekeepers to the maintenance guys, everyone has been beyond wonderful. They truly care and go above and beyond in meeting my mother-in-law's needs. A few months ago, Nancy Fisher, the owner, took on the project of updating interiors. New carpet was installed and walls received a new coat of paint which added to the already gracious, homey interiors. I don't smell urine in the carpet. And regarding the food, my family does find it to be "top drawer." In the marketing process Shing and Donna bragged about the scratch cooking using fresh ingredients. The kitchen staff has delivered on the promises made. I couldn't be happier with my decision to move my mother-in-law to The Chateau. It has strengthened my relationship with the rest of my family because they are pleased with the choice I made. I recommend it to all my friends, so many who are in the same "sandwich" situation my husband and I are in. I usually don't write reviews because of lack of time, but I wanted to weigh in on the positives of The Chateau. I give them 5 stars! read more

When calling the front desk staff hung up on me because, I was asking questions he did not like regarding the safety of a resident. Very unprofessional and upsetting. The call occurred on a Sunday morning and the man would not pick up the phone thereafter. read more

My dad was looking for a place that was not assisted living, not depressing, comfortable, and nice when he decided to move to Sacramento from the Bay Area. There aren't many places in the area that fit the bill - most are a mix of assisted living and independent living. This place was different. There's the independent living complex and a separate complex of assisted living (called The Chateau). The independent residences are great. The residents are active and it has the feeling of a classy hotel or apartment building, not a retirement home. read more

Walked in at 601 Feature, approached the sign that says to wait here and check in at front desk, the rudeness I received from woman at front desk was very unprofessional, and had the attitude of a drill Sargent!! Times like this she needs to be sent home and take an online class for human kindness and how to assist better welcoming service especially in this type of facility. 2 stars beachside the facility looked Verrazano clean, 5 stars for having a clean Lobby read more

I've been in many senior apartments and The Chateau @ Rivers Edge is a great place for your parents. Great staff and great food. There are a lot of activities for the residents to participate in and the staff is always willing to help. Take a tour, you won't regret it. read more

The Chateau is understaffed. These wonderful care givers are running ragged because they won't hire enough staff. The turnover is unbelievable. Staff is treated terribly. The new ones don't have a clue what they're doing. They have NOT been trained properly, or maybe at all! They are unqualified. I'm not talking about the ones who have been there for several years, they are amazing and caring and competent. The new people Fisher Properties is hiring seem to be castoffs from some In Home care places I've dealt with. Some of the new ones at the Chateau are surly at times and not at all patient or kind. They do not take good care with the medications the residents need and they don't follow the protocol specific to WHEN medications should be given. Recently there was a fire in the building. The alarm went off. The residents were confused, thinking it might be a "drill." One of the new staff was wandering around on one of the floors, not doing a thing. When asked what was going on she said she didn't know! Residents went back inside their apartments! This is TRUE! And this is UNACCEPTABLE! It wasn't a drill it was a real fire that was, fortunately extinguished before a disaster occurred. Don't get me wrong, there are many wonderful, loving, kind staff doing the best they can in very poor conditions. They are not respected by management, they are paid ridiculously low wages and yet they, the ones who love taking care of people, stay. The rules about when the residents are supposed to eat are too strict and frankly, unfriendly. If a resident isn't up to going to one of the three mandatory meals a day (pre paid of course) and would like to have a meal in their room, the place charges FIVE dollars to walk it to their apartment. Unbelievable! A resident can go to the dining room and bring that meal back to their apartment at no charge. The anxiety and stress of having to deal with this inconsiderate inconvenience is unnecessary. Sometimes people just can't handle what's going on in their life at that particular time. These folks are is ASSISTED living for a reason! I'm not saying room service should be provided 24/7 but give these old folks a break. There are times they just can't deal with the mandatory feeding schedule. They are not animals. For what this place charges, which for the average resident, is a minimum ( and I mean a MINIMUM) of $5,000 a month, before all the added expenses, you'd think there would be fewer auxiliary charges. Did I mention $12 for a load of laundry? Sheets and towels are done once a week, "no charge" (included in the "rent", of course). If other laundry needs to be done and the resident can't understand or operate the machines they are made to pay the facility twelve dollars per load, large or small, for someone who probably only receives $10 an hour to do that task. There are very few worthwhile outings. If they ever offer to take residents to a movie, which is only once in my recollection so I can only comment on that one time, it was a film that but for desperation to get out of that place 90% of them would NEVER have chosen to attend. You'd think they could at least give people a choice among several movies, even if only one time a month! I can't imagine living somewhere where I was confined to an extent that the only transportation is to doctor appointments, a grocery store, the occasional restaurant that the average assisted living resident couldn't even begin to navigate and a few "scenic tours". I know several people who have a parent in this place and none of them are happy with what's going on. Their concerns go unaddressed. Rents are raised for no reason other than they can do it. Services have declined. The one and only elevator in the three story building breaks down on a regular basis. It is old and insufficient and a safety hazard. . read more

I was looking for a place for my grandmother,we had heard about the Chateau from my grandmother's in home care agency.I was greeted by Mark Kubiak and he took me on a tour of the facility. The facility was nice and clean my grandmother was very excited to move in.She had enjoyed her time there at the Chateau. read more

Staff are fine, rooms ok, location ok, but be prepared for junior high again while navigating the dining room. There are set cliques that are impenetrable and the food isn't much better than a school cafeteria, unless you love eating jello for dessert three to four times a week read more

I have seen the inside of several Assisted Living Facilities due to my work and let me tell you The Chateau at River's Edge is a classy place. The furnishings are beautiful and functional at the same time. The art on the walls is placed perfectly and it is rumored that Nancy Fisher herself does all the decorating. That's what I call investing in your company. When you walk into the communities it is very inviting and warm feeling. Staff and residents smile and greet you like you belong and I over heard a family member tell a caregiver that they were so happy that they moved their parents into this place. Their memory care unit is small and quaint which is conducive to someone with Alzheimer's or dementia. I was directed to my destination and while walking through was hit with the smell of fresh bread which I was told was being made in their memory care unit. I took care of my business and left with a smile on my face and a song in my head that happens to be the one they were singing during one of their exercise classes. Would recommend this assisted living to any and everyone. read more

While I do not have a family member living at The Chateau I have been in the building on many occasions for various functions. I've always enjoyed the 'home like' feel of the building and have not experienced any "unpleasant' smells. I have always found the staff and residents to be friendly! I would have no reservations about suggesting this community to any of my friends or family. read more