Ordered timber tech decking from Joe at contractor sales on 6-26-26 and was told it would be in on…read more6-30 because there supplier delivers on Tuesdays. I called store on 6-29 to check on order and was told it would be here around 11am. I went to store around noon and Joe was at lunch so another person at the contractor desk tried to locate and couldn't find anything on order so he called distributor and they had no record of order. When Joe got back from lunch he called us and said the product was received by distributor damaged so it wasn't sent. When I asked Joe how come distributor had no record of order he told me that they deleted PO and he had to issue new PO to them. I don't think Joe ever ordered the material to begin with... Honestly I went to QXO because I wanted to give them some business instead of HomeDepot but regret it now. I'd like to receive a call from the general manager at QXO regarding this but I'm not holding my breath.

ZERO star review! I went into Diamond to buy paint. (Because…read moreI would prefer to buy local) The sign states 15% off select Glidden Paint. As you can CLEARLY see, there is nothing that states what is the selected kind that is eligible for the discount. The picture advertised shows the "spread" as eligible so I assumed it was eligible for the discount but the manager Zoe would not honor the POSTED sign stating that if it doesn't ring up as a promo it doesn't count. Well, how as a paying customer am I supposed to know? I am DONE spending my money at this store and will shop at Home Depot from here on out! Do better Diamond-this town is too small for you to not honor what you ADVERTISE!

I've worked with Washburn Building Products on a number of occasions over the last year with an…read moreinvestment property that needs a lot of work. I've bought windows, doors, decking; and had some window installation. The owners and staff have been invariably professional and helpful. Just the other day when the workers were over to install some windows they gave me some tips on other things that were going on. It's just the way they roll. The project has otherwise been very stressful for me, owing to unrelated circumstances. But through it all the owners and crew have become like friends to me. Always kind, always concerned with how things are going, and always giving whatever they're working on a little extra to make my life less stressful. This business is a real asset to the Klamath construction industry.

The custie service here is sick AF. #legit. All the men and women are super helpful, knowledgeable,…read morepatient and understanding. Maybe its cause im from los angeles where custie service, manners and hospitality is a myth so when im in rural areas, its a shock how cool people are. The staff goes out of their way to assist you even though they do not need to. Its so easy to stay away with that its not my problem, its not in my job description mentality. Im so grateful places like Washburn exists to lend a helping a hand, provide surreal products and a company that will actually pick up the phone. Thank you.

I bought a whole house full of Jeld-wen windows and doors for a brand new construction. Half the…read morewindows which Jeld-wen installed didn't work. For months after initial installation, techs had to keep coming back to correct the faulty installations and faulty products. It's been 6 months now and I'm still waiting for Jeld-wen to replace the defective sliding glass door they installed. Today, a Jeld-wen tech came by appointment to install the new door. He showed up and didn't even bring the door with him. The Jeld-wen tech left to go look for the door. I have no idea how long I'm supposed to wait for this guy. INCOMPETENT. POOR QUALITY POOR INSTALLATION POOR SERVICE I should have insisted on Pollard or Anderson products in my construction. Big mistake going with Jeld-wen. UPDATE: Weeks after writing this review, the 6 month old issue with the sliding glass door has finally been resolved. I expect brand new windows and doors to work flawlessly on day 1. For us, it took 6 months for our windows and doors to all work properly. That's just not acceptable.

Impact windows have been clouding over shortly after installation. I have paid more money in…read morehaving replacements re-installed than I did on original purchase. (warranty does not cover installation). Now, they're gleefully informing me the warranty for impact windows is 10 years but they'll gladly sell me some new replacements for 20k. (which also does not cover installation). So.....now looking at having to replace every window in our house with another brand. Probably should have done that with the first failures rather than hoping they would address their quality issues. So much money flushed down the toilet. Terrible company, terrible products.

I am extremely disappointed with my experience with this company. I purchased very expensive veneer…read morethat was advertised as flawless and of superior quality, yet the pieces I received had multiple cracks, completely ruining a valuable project I was working on. I tried to resolve the issue in a calm and amicable way, but instead I was met with disrespectful responses, including offensive undertones. On top of that, a discounted invoice that had already been approved was suddenly canceled, and a valid discount coupon issued by the company itself was later refused without a proper explanation. This behavior is highly unprofessional and unacceptable, especially considering the premium prices and image this company promotes. Unfortunately, my experience does not reflect the standards or values they claim to uphold.

if you are a wood artisan or have a need fot exotic woods of the world, these are the folks you…read morewant to know. there website is very user friendly and easy to navigate. they often have items on sale for short periods of time, as well as your purchases can earn you discounts on future orders. i dont use anyone else for my wood turning blanks because these people are the best!