1. Cook Woods

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Klamath Falls, OR

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Cook Woods

3.0 (8 reviews)
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Washburn Building Products

Washburn Building Products

(4 reviews)

I've worked with Washburn Building Products on a number of occasions over the last year with an…read moreinvestment property that needs a lot of work. I've bought windows, doors, decking; and had some window installation. The owners and staff have been invariably professional and helpful. Just the other day when the workers were over to install some windows they gave me some tips on other things that were going on. It's just the way they roll. The project has otherwise been very stressful for me, owing to unrelated circumstances. But through it all the owners and crew have become like friends to me. Always kind, always concerned with how things are going, and always giving whatever they're working on a little extra to make my life less stressful. This business is a real asset to the Klamath construction industry.

The custie service here is sick AF. #legit. All the men and women are super helpful, knowledgeable,…read morepatient and understanding. Maybe its cause im from los angeles where custie service, manners and hospitality is a myth so when im in rural areas, its a shock how cool people are. The staff goes out of their way to assist you even though they do not need to. Its so easy to stay away with that its not my problem, its not in my job description mentality. Im so grateful places like Washburn exists to lend a helping a hand, provide surreal products and a company that will actually pick up the phone. Thank you.

Jeld-Wen - Windows

Jeld-Wen

(118 reviews)

I bought a whole house full of Jeld-wen windows and doors for a brand new construction. Half the…read morewindows which Jeld-wen installed didn't work. For months after initial installation, techs had to keep coming back to correct the faulty installations and faulty products. It's been 6 months now and I'm still waiting for Jeld-wen to replace the defective sliding glass door they installed. Today, a Jeld-wen tech came by appointment to install the new door. He showed up and didn't even bring the door with him. The Jeld-wen tech left to go look for the door. I have no idea how long I'm supposed to wait for this guy. INCOMPETENT. POOR QUALITY POOR INSTALLATION POOR SERVICE I should have insisted on Pollard or Anderson products in my construction. Big mistake going with Jeld-wen. UPDATE: Weeks after writing this review, the 6 month old issue with the sliding glass door has finally been resolved. I expect brand new windows and doors to work flawlessly on day 1. For us, it took 6 months for our windows and doors to all work properly. That's just not acceptable.

Impact windows have been clouding over shortly after installation. I have paid more money in…read morehaving replacements re-installed than I did on original purchase. (warranty does not cover installation). Now, they're gleefully informing me the warranty for impact windows is 10 years but they'll gladly sell me some new replacements for 20k. (which also does not cover installation). So.....now looking at having to replace every window in our house with another brand. Probably should have done that with the first failures rather than hoping they would address their quality issues. So much money flushed down the toilet. Terrible company, terrible products.

Cook Woods - buildingsupplies - Updated October 2026

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